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Provisioning 1

6. 5. 4. 3. 2. x. Cross reference to final Interface activity templates. Provisioning 1. CP. Product Roll-out. Pre-Order Check. Order Entry. Cancel/ Amend. Status Notification. Request Apptmt. Actuation & Test. Order Complete. Location match. End user Contact detail. CRD.

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Provisioning 1

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  1. 6 5 4 3 2 x Cross reference to final Interface activity templates Provisioning 1 CP Product Roll-out Pre-Order Check Order Entry Cancel/ Amend Status Notification Request Apptmt. Actuation & Test Order Complete Location match End user Contact detail CRD BT attendance req. Appt. required Stats/ calls Effective billing date Site access detail Product features End-user info request Svc. Actuation notification Start rental Request appointment Request 2 cancel Service info Capacity available Order acknowledge Order Confirmation Request 2 cancel Delays to date Appt. Required Service ID Product available Firm Number Reservation Line Info Jeopardy Appt. Books Config/ Line quality Product Roll-out info Valid address Existing Site info Date CP attendance req. Test Results Valid location Provide MAC Wayleave check Provision handover Request MAC Simult. Prov. dependcs Product features Number reservation Wayleave check Wholesaler

  2. 2 4 3 2 5 Provisioning 2 CP Network/ Pre order Info. Order validation Order Entry Test/Status Notification Actuation & Test Cease Location match Valid address End user Contact detail CRD Svc. Actuation notification Effective billing date Agree sites Account number Site access detail Product features Appt. Req. for test Request appointment Supporting docs Failed installs Rental liability date Network Info. Refuse order Order acknowledge Order Confirmation Order complete Test Results Planning survey Valid address Circuit ID/ CLI Line Info Billing info Provision handover Recover kit Product available Valid location Existing Site info CDD Appt. Req. for test Agree sites Survey required Trib info Build required Project Mgr Details Product features Cancel costs Wholesaler

  3. 15 13 12 11 10 14 8 7 9 Repair 1 – End-user products CP Fault diag. reqst Fault report Progress update & Additional info Appointing & Charging Fault Close Planned outages Re-open fault SLA & Review Circuit ID Fault history Linked faults Escalation Accept/ reject appointment Authorise agreement Failed re-test SLA breeched Log fault Clock start/stop Extra info Access info & hazards Test details Cust contact details Start rental Post- analysis Circuit ID Authorize charge Outage time End-user confirmation Circuit ID for check Receipt of fault New time to fix Advice of linked faults Available slots Fix code Outage slots Re-start clock Payment Diag test results Time to fix Reason Escalation details Start/ end time Fix details Appointment slots Repeat fault agreement Post - analysis Planned outages Type of fix Tests completed Automated escalation Appointment against SLA Cause analysis Diagnosis Regular pulse Extra info Raise & Confirm charge Test details Clock start/stop Outage time Fault history Wholesaler

  4. 14 13 12 11 10 15 8 9 8 7 Repair 2 – Infrastructure products CP Major Incident Raise trouble ticket Initial Response Appointing Escalate & test Fix Close trouble ticket Post- Fault Detect incident Ticket number Linked faults Accept/ reject appointment Escalation contacts Test when fixed Confirm Info request Priority Location Access info & hazards Escalation plan Test details SLA claim Product ID Details Confirm test Outage time Pre-fault info Time to fix Ticket ref Available slots Escalation contacts Fix code RFO details Payment Major incident info Diagnostics Contact details Appointment against SLA Escalation plan Fix details Final incident closure Post - analysis Planned outages Test results Rejection Request test Agreed time Fault archive 3rd party details Wholesaler

  5. 21 20 19 16 18 17 For order/change/cease Send to Bill CP Quote Data Entry Complete transact. Invoice Dispute Settlement Breach Request quote Order for work CP order ref Invoice data Invoice Dispute register Remittance advice Account info Account ref Dispute detail Invoice refs Discount schemes Prepare quote Committed price Ancillary/ TRCs Invoice data Invoice Raw EDRs Response time Acknowledgement Letter of demand Send price list/info RFS date Service description Electronic back-up E-billing gateway Credit issued Breach notice Planned outages Expected invoice date ID (CLI, cct # etc) Billable EDRs Billing event info Resolution Escalation contact Order ref currency Correction EDRs Payment terms Dispute acknowledgement Invoice ref Inventory ID Due date Wholesaler Final Price

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