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Baseline Process Map

Baseline Process Map. Point of interest. Cause & Effect Diagram. POLICIES. PROCEDURES. lack of communication. Lack of clear guideline. Lack of clear guideline. Too busy Inpatient. Unsure of disease process. No educational session. No referral criteria. DELAYED/NON

marianne-mercier
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Baseline Process Map

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  1. Baseline Process Map Point of interest

  2. Cause & Effect Diagram POLICIES PROCEDURES lack of communication Lack of clear guideline Lack of clear guideline Too busy Inpatient Unsure of disease process No educational session No referral criteria DELAYED/NON TIMELY REFERAL OF CANCER PATIENT TO PALLIATIVE CARE Resistance Behavioral pattern Limited number of beds Lack of communication skills Psychological barrier culture Patients and their family Lack of budget physician Shortage of staffs Language barrier Shortage of time No designated area for PC Lack of awareness PLANT PEOPLE No translator

  3. Supporting Data- Physicians’ survey results Are you aware of Palliative care management and referral process? Do you objectively screen patients for Palliative Care referral ? Do you think Standardized palliative care referral scoring tool will help to improve patient care ? Are you aware of NCCN Palliative care guideline and Screening recommendation ?

  4. Supporting Data- Physicians’ survey results Are you aware of Palliative care management and referral process? Do you objectively screen patients for Palliative Care referral ? Pareto Analysis: Do you think Standardized palliative care referral scoring tool will help to improve patient care ? Are you aware of NCCN Palliative care guideline and Screening recommendation ?

  5. Changes Made to the Process

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