Office Procedures Brainbench Notes 1

1. Office ProceduresBrainbench Notes 1 Mr. Martin Fundamentals of Administrative Tech

2. General Info • Putting a line through a word when proofreading indicates that the crossed out word is to be deleted • The title “Doctor” can be abbreviated when it precedes someone’s name • Evening performance is NOT a redundant expression • CPU is another term for hard drive • A pie chart is used to compare parts of a whole

3. General Info • A synonym for “procure” is “get” • A letter of recommendation is a letter an employer writes for an employee who is seeking another position • The primary purpose of an agenda is to keep the meeting on track and move toward its goals • A spreadsheet is used for compiling tables and data for easy organization and chart formation • “Petty cash” is an account used for paying minor expenses

4. General Info • The correct method of preventing others from reading your personal e-mail at work is to not receive it at work • Desktop publishing programs help you create newsletters • “Active listening” is a useful technique to use when an irate customer is yelling at you • Faxing a message after hours is not helpful in reference to security

5. General Info • Using repetitive expressions to get your point across is important when writing business correspondence • When an irate customer calls, you should listen to and acknowledge the customer’s concerns • Call forwarding occurs when a telephone call can be sent to another extension after a certain number of rings or when no one is available

6. State Abbreviations • MA: Massachusetts • MD: Maryland • ME: Maine • MN: Minnesota • MO: Missouri • MS: Mississippi