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Handling Problems and Crises in Communication

What is communication?. Not one-sided Involves more than words Different styles and assumptions . Common communication problems:. Not reaching target population Not understood Offensive Organization is disliked Misrepresented Error . Dealing with problems:. Be honest Talk with opposition Be flexible Take responsibility Apologize Restate the message .

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Handling Problems and Crises in Communication

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    1. Handling Problems and Crises in Communication

    2. What is communication? Not one-sided Involves more than words Different styles and assumptions

    3. Common communication problems: Not reaching target population Not understood Offensive Organization is disliked Misrepresented Error

    4. Dealing with problems: Be honest Talk with opposition Be flexible Take responsibility Apologize Restate the message

    5. Planning for a crisis: Determine seriousness Develop position statements Notify everyone Appoint media contact Oversee process Keep interested parties up to date Thank assistants

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