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Customer Presentment

Customer Presentment. Learn - About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage.  How utilities are making services available to their customers through the web. Presenter. Michael Hyde

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Customer Presentment

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  1. Customer Presentment Learn - About the technical, financial, and environmental decisions involved with offering electronic billing and websites for consumers to monitor their usage.  How utilities are making services available to their customers through the web.

  2. Presenter Michael Hyde IT Manager Northern Neck Electric Cooperative Warsaw VA

  3. Northern Neck Electric Cooperative Warsaw, VA 18,000 meters 6 Counties 1,900 miles of line 20 Substations 30% Residential

  4. Systems

  5. NNEC IT Mission Statement To the Coop -Provide Cooperative employees the tools and technology to help them perform their job more efficiently and safelyTo the Members - Provide members with tools to help them reduce energy consumption, save money and preserve the environment

  6. “If you cannot measure it, you cannot improve it.” -- Lord Kelvin

  7. Member Alert and Notification Methods eMail Web site IHD (In-Home-Displays) Text Messaging Phone call (IVR) Social Media (Twitter, Facebook…)

  8. eMail Notifications Daily Usage Monthly Usage (Sent out weekly) Hourly Usage High Usage (Alert) Comparative Usage Outage Alert

  9. Daily Usage eMail Notifications August 2007 Very Basic information Provided reading Calculated usage Sent to: Employees Board Members

  10. Daily Usage eMail Notifications March 2009 Added information Provided reading Calculated usage Dollar value Hi/low temp Energy Tip Data pulled from CIS

  11. Weekly Usage eMail Notifications 30 days prior usage Hi/Low temp Data pulled from CIS 2008

  12. Hourly Usage eMail Notifications Hour-by-hour usage Pulled from TWACS 2008

  13. High Usage eMail Notifications An alert sent if usage exceeds 100 kWh in a single day.

  14. Website Usages (Hourly, Daily, Monthly, Comparative) Configure Alerts

  15. E-biz Website April 2009 Monthly Bills Monthly Usages Daily Usages (on-hold) Hourly Usages (on-hold) Data pulled from CIS

  16. MyUsage.com Monthly Usages Average daily temps AMR Data from TWACS (Multispeak) Plans for Hourly Data (Pending Multispeak 4.0 • MyUsage.com information provided by Jonna Buck of OKEC. Average daily temps

  17. MyUsage.com Alert History MyUsage.com information provided by Jonna Buck of OKEC.

  18. Google Powermeter

  19. What's in the Future? Outage Alerting Demand Response Smart Home Anomaly Detection Trend Analysis MultiSpeak Ability to set markers Expand Comparison (2 years)

  20. What's in the Future? Anomaly Detection - They can also get text, email or phone alerts when their electric use exceeds an amount they established it their account profile

  21. Questions?? Michael Hyde mhyde@nnec.coop

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