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Challenges Dealing with Coaches and Spectators

Challenges Dealing with Coaches and Spectators. Dissent. Have you ever been in a situation in which coach or spectator behavior interfered with the match you were officiating?. What is Dissent?. What is dissent? What do the Laws of the Game say about dissent?. Real Dissent. The three P’s

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Challenges Dealing with Coaches and Spectators

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  1. Challenges Dealing with Coaches and Spectators

  2. Dissent Have you ever been in a situation in which coach or spectator behavior interfered with the match you were officiating?

  3. What is Dissent? What is dissent? What do the Laws of the Game say about dissent?

  4. Real Dissent The three P’s • Public • Persistent • Personal

  5. Dealing with Dissent • Dealing with Coaches • Dealing with Spectators

  6. Scenario #1Dealing with Coaches

  7. Scenario #2Dealing with Spectators

  8. Summary • Dealing with dissent is never fun, but it is part of the referee’s job. • The referee has broad authority. • Distinguish disappointment from dissent. • Recognize pointless dissent. • At the first sign of real dissent, begin the three-step process.

  9. Referees: Our Role in the AYSO Experience

  10. Who are the Referees’ “Customers?”

  11. Everyone Plays! “Customer service is not a department, it’s an attitude” - Unknown

  12. AYSO Ambassadors

  13. Great Refereeing = Great Customer Service • The Game Matters! • We Honor the Laws of the Game • Nurturing New Referees

  14. Tips and Tools • Use “The Triangle” • Teaching the Game • Embracing: Troublehsooters, “Help Desk.” • The Thank You

  15. We’re AYSO Ambassadors!

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