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“Self-assessment and Covalent: Putting it in to practice”

“Self-assessment and Covalent: Putting it in to practice”. Jon Theobald/Phil Citrone Covalent User Conference, November 2009. Timeline. Summer 2008 ‘Journey To Excellence’ – Continuous improvement Prepare for inspection – April 09? Search for a CPM Autumn/Winter 2008

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“Self-assessment and Covalent: Putting it in to practice”

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  1. “Self-assessment and Covalent:Putting it in to practice” Jon Theobald/Phil Citrone Covalent User Conference, November 2009

  2. Timeline Summer 2008 • ‘Journey To Excellence’ – Continuous improvement • Prepare for inspection – April 09? • Search for a CPM Autumn/Winter 2008 • Choose Covalent CPM – End 2008 • Reasons: • Action planning • Models – Housing KLoEs assessment

  3. Continuous Improvement • Spring 2009 • Converting existing KLoE plans into new, SMARTer service improvement plans (SIPs) • Finding limitations of Covalent KLoE model • Quarterly action progress reporting – first for Paradigm!

  4. Self-Assessment • Summer 2009 • Self-assessment process begins

  5. Self-assessment and Covalent • Housing KLoE assessment • Background – previous gap analysis • Current status – our current assessment • Future plans – what we still need to do • Linking Action Plans • Score out of 3 equivalent to Audit Commission star rating

  6. Inspection • 2 November 2009 • HQN ‘mock’ inspection starts • Evidence, evidence, evidence !!

  7. Mock Inspection

  8. Continuous Improvement • Winter 2009 • Review output from inspection • Review SIPs – next steps • Start the process again

  9. Other Assessments • On-going self-assessment against the KLoEs • Audit Commission inspection – The real thing! • Quality Housing Services Ltd (QHS) – 2009/10 • Customer Service Excellence (CSE) - 2010 • Quality Assessment Framework (QAF) - 2010 • Investors in Excellence (IiE) - 2011

  10. Positives: Simplifies assessment process – pre-populated templates Allows assessment of all action plans against AC criteria Scoring similar to AC Ability to continually assess Assess against other criteria Easy reporting Negatives: Some initial set up problems with template Disparity between our scoring and AC/HQN’s due weighting on some sections Limited evidence/document management Need to ensure action plans up to date Only some of our activity currently on Covalent/ limited number of users What we have learnt?

  11. Any questions ?

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