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Horizon III Design. The Art and Science of an Emerging Paradigm. Evan Leonard, Bill Zybach. Opening. The language and thinking behind organisational change appears to belong largely to a mechanistic perspective (Capra, 2003).
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Horizon III Design The Art and Science of an Emerging Paradigm Evan Leonard, Bill Zybach
Opening The language and thinking behind organisational change appears to belong largely to a mechanistic perspective (Capra, 2003). If managers of the health system wish to [achieve their goal they] may need to shift from optimising health care delivery in a mechanistic model to optimising health care workers in a living system. ..the “machine” is made up of people and not inanimate parts. Research on new Medical Practice Teams under Rural Health Reform in South Africa: Education for Health, Volume 21, Issue 2, 2008
Agenda • The Art: • Design Horizons I, II & III • Our role as designers? • The Science: developmental “drive” • The Practice: Experiments in an Emerging Paradigm • District of Columbia • Progress Software • Midwest Health Care System • Unanswered Questions
The Art Our Role as Designers
Circle Round: What is your “center” on this spectrum? The majority of my work has been in Horizon ______ and personally I have felt ______
Table Discussion: What role, if any, could we, the Organization Design Forum community, play as designers in the evolutionary growth of our customer systems? A premise that we would like you to move toward or away from is: “We, as a community of organization designers, have an intrinsic role to draw the systems we work with up to higher Horizons.”
The Science The Emerging Awareness of What is Driving New Perspectives about Design
This impulse creates a consistent way of being, doing & thinking
This impulse unfolds in consistent stages Cook-Greuter, 2005
We may fluctuate between the stages Neo-mammalian (Human) Perceived threat focuses energy on lower-loop Mammalian Reptilian(basic fear an threat circuitry) At rest, energy focuses in upper-loop
In a consistent environment the brain naturally develops, one layer at at time Reptilian Mammalian Neo-mammalian (Human) from Magical Child Matures (New York: E. P. Dutton, 1985)
Prolonged exposure to threat permanently alters the brain From The Biology of Transendence (Rochester: J. P. Pearce, 2002)
More about "Threat" Not just physical "fear": SCARF model, David Rock, 2009 Summary from http://www.covision.com/blog/
Table Discussion: What traditional design practices work against this developmental drive? Discuss at your table for 5 minutes
The Practice Experiments in an Emerging Paradigm
Case Study: District of Columbia • Context: • Emotionally Intellegent Leader • Results Only Work Environment • “Drive” • Holacracy
Why Holacracy was the Differentiator • Splits Governance and daily or routine operations, and • Builds-in rather than bolts-on “real time” redesign which is owned by all members of the organization
Real-time Organizational Governance • Focuses on any tensions in the system • Everyone is a full member of a Governance Circle • Rigorous process (Integrated Decision-Making) for governance to ensure optimal participation • Only outcomes are Roles and Accountabilities, no action planning or problem solving • The goal is a workable decision – not the “best” • Any issue can be revisited at anytime
Holacracy Publishing Board IT General Company Circle General Srvcs BusDev Finance Logistics Mrktng Product Dev Srvc Delivery Events
Affiliate Partners Holacracy Marketing Media Legal Finance Ideation General Company Circle Key Service Lines Staffing HR Design Service Delivery Circle Project Mgt Client Project Team Delivery Group A Account Mgt Client Project Team Method Delivery Group B Client Project Team Platform Client Project Team
DC Holacracy Outcomes – 180 Days • Began with 3 months of cultural alignment (Enlightened Leadership and ROWE) • 3 day Holacracy implementation for team of 18 • Went from the “worst place to work to one of the best and highest performing, and highest customer satisfaction groups in OCTO in 180 days • 25 % reduction in Staff (Didn’t fit) • Production increased 20% • Cost to customer reduced from 2.6 Million to 2.1Million annually
The Scrum Master • Accountabilities • Responsible for enacting Scrum values, practices & rules and ensuring that the Team adheres to them • Make impediments visible and remove them • Ensure that the team is fully functional and productive • Enable close cooperation across all roles and functions • Shield the team from external interferences • Represent management to the project • Coach the team • Facilitate Scrum ceremonies (Planning, Daily Scrum, Review & Retrospective) • Limitations • May be a Team Member but NOT the Product Owner • Cannot manage the team since Scrum teams are supposed to be self organizing Progress Software collaborative ScrumMaster definition, 2011
Collaborative Governance • Development process itself was defined (and continues to be defined) using Scrum itself • Backlog of existing “tensions” • An executive played the Product Owner roleI played the “ScrumMaster” role • Small groups developed proposals • Larger group adopted them • ScrumMasters of development teams feed new tensions into the Backlog as they emerge
Case Study III Accelerated Solutions Solving Business Complexities with the Decision Accelerator
Work Innovation Networks (WIN) Stu Winby's (Sapience) • A structured framework and network within which: • work units/teams learn about research/innovations and best practice, • apply adaptive principles and practices and quality methods, • exchange their experiences of development, implementation, and making improvements. • WIN utilizes processes such as the Decision Accelerator to accelerate innovation adoption and rapid transformation.
Decision Accelerator (DA)Stu Winby's (Sapience) • A creative, knowledge rich, technology enabled, highly collaborative environmentwhere clients participate in work-sessions • A work-session is a process to create strategic solutions and tactical plans to solve complex issues. • DA’s drive organization design by resolving tensions created by the existing system
WIN/DA Outcome: Midwest Health Care System moves from National Rank of mid 20’s to #1 in 3 years (Supplanting Mayo Clinic at #1)
Table Discussion: What else in Horizon III is emerging, and what challenges limit its growth? Discuss at your table for 5 minutes
Circle Round: Where is ODF’s “center” on this spectrum? Where do we want it to be, and what are the implications for the next generation, the “Facebook Generation”?
Summary • The Art: • Design Horizons I, II & III • Our role as designers? • The Science: developmental “drive” • The Practice: Experiments in an Emerging Paradigm • District of Columbia • Progress Software • Midwest Health Care System • Unanswered Questions
References Cook-Greuter, 2005 http://areas.fba.ul.pt/jpeneda/Cook-Greuter.pdf Rock, 2009 http://www.davidrock.net/files/Neuroscience-of-engagement.pdf Pink, 2009 http://www.amazon.com/Drive-Surprising-Truth-About-Motivates/dp/1594488843 John P Kotter, Corporate Culture and Performance http://kotterinternational.com/ How to Manage Organisational Change and Create Practice Teams: Education for Health, Volume 21, Issue 2, 2008 www.educationforhealth.net/publishedarticles/article_print_132.pdf