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Electric Market Assurance Services Update

February 22nd, 2012 - Updates on retail market assurance services for the Irish electricity market. Discussions, updates, and action items from the Industry Governance Group meeting.

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Electric Market Assurance Services Update

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  1. IGG Agenda 22nd February 2012

  2. Minutes Minutes from IGG meeting – 11th January 2012 For approval today.

  3. IGG Action Items Updated IGG Action List issued in advance of meeting • Actions closed since last IGG meeting: 5 • IGG Actions carried forward: 6

  4. CER Update Industry Governance Group 22nd February 2012

  5. Retail Market Assurance Services for the Irish Electricity Market Anna Anderson Loughlin IGG 22nd February 2012 anna.anderson@gemserv.com

  6. Assurance Activity Update Assurance Activity Assurance Process Document – Final Review Consideration for enduring Prepayment assurance Harmonisation Engagement with Project Office and ESB Networks ongoing Engagement with NI Assurance Body commenced 17/02/2012 Draft version of the Assurance Approach to be distributed for April IGG Scheduled review with ESB TS – ascertain RoI impact to formulate an approach to technical assurance

  7. Questions & Discussion

  8. MRSO UpdateGerry Halligan 22 Feb 2012

  9. 105L Market Messages

  10. COS In Progress 20/02/2012 – 7,055 • Reviewed Monthly • Suppliers notified of individual switches outstanding and reason • Switch outstanding for Energisation or Token Meter Removal will not time-out • Contact Customer or submit cancellation • 20 Switches held due to an existing Open Service Order

  11. COS and CoLE

  12. CoLE with COS and Total CoLE 016MM

  13. Debt Flagging

  14. Objections – Erroneous Transfers

  15. Objections

  16. ROI HSP Project Update Conor Garrigan

  17. HSP Agenda Items • Project Plan Update • Market Design Update • Communications Planning • Design Clarifications • Assurance Approach Update

  18. High Level Schedule

  19. Market Design • Market Design – HBL V2.3 • Minor update of documentation only • No impact on the Harmonised Schema which is fully aligned with Draft 10 of the Harmonised Schema • ROI impact is contained in MCR1002V5 for approval today

  20. Project Communications • Communications plan being finalised • There will be a series of general and technical communications to the Market to help with planning and support arrangements • First document expected end of Feb • Content • Scope , Timelines , Impact , Support arrangements.

  21. Design ClarificationStandard Profile : Display on MP Extranet MCR1002 Section 8 : MP Extranet change refers The Standard Profile value will be displayed on the MPRN Enquiry and New Connections tabs on the MP Extranet The next slide contains a design screenshot with the indicative location of this data on the MPRN Enquiry Metered MPRN dataset. Please note : it is likely that in this design screenshot there is a slightly different font from the final solution and when screenshots from our testing become available they will be communicated. IPT will cover the required testing for this change to the extranet.

  22. Standard Profile : Display on MP Extranet

  23. Assurance Approach • Detailed workshops already held with project • Initial draft of assurance approach will be available on the 13th March • MPs review period of 5 working days • Final draft circulated on the 28th March • Proposed sign-off at the IGG 4th April

  24. RMDS Update Retail Market Design Update Aileen O’Connor, RMDS 22nd February 2012

  25. DR 1085 • DR 1085 - Change to MPD29 - Grouped COS • Operations: No Changes • Please note, from an operational perspective, the CoS will be processed by MRSO and if the CoS requires a COLE, the CoLE will be processed by UMR. • Email Templates: • Revised versions of the existing set of Grouped CoS email templates have been drawn up. • Supplementary Information • The document has been updated with more information pertaining to Grouped CoS Process • At Today’s Meeting • Approval for this DR requested - ROI specific

  26. MCR 1002 V5 – HBL V2.3 Impact on ROI • Market Change Request • Introduces impacts of latest HBL Version 2.3 (MCR1079 at HWG Meeting today) • Minor documentation impacts only on ROI MM Guides and ROI Impact document • Impacts primarily reflect the Design Clarifications delivered at last IGG (11.1.2012) • No impact on Harmonised Schema – HBL V2.3 remains consistent with current Schema version / draft • ROI Impact Document now includes full text of Design Clarifications and updated version of ROI Impact Column • At today’s Meeting • For approval

  27. WP 20 - Debt Flagging Issue • Old Supplier gets customer back re-energised/TM removed Cause • Service Orders being completed same day/following day but before Debt Flag received Solution • Expedite Debt Flag and delay Service Orders

  28. WP 20 - Debt Flagging

  29. ‘Fast Track’ Debt Flag Proposal • On receipt of 110MM Old Supplier checks if site has been de-energised for non-payment, or Token Meter (debt) removed • If site identified, Old Supplier contacts MRSO by phone to advise urgent Debt Flag alert for de-energised/TM removal site • Old Supplier submits MPRN immediately via SFTS • MRSO contacts MeterOp to Cancel Service Order • MRSO forwards Debt Flag to Gaining Supplier via SFTS • Gaining Supplier either: • submits cancellation message immediately • emails MRSO to advise not submitting cancellation • If Gaining Supplier not submitting cancellation MRSO contacts MeterOps to re-release Service Order • SFTS files to use DEBTFLAG_yyyymmdd_FT

  30. ‘Fast Track’ Debt Flag Proposal Responsibility • On Old Supplier to debt flag de-energised/TM sites asap • On MRSO to contact MeterOps asap to Cancel Service Order for re-energisation/TM removal • On New Supplier to send cancellation MM or, if not cancelling, to advise MRSO by email so that SO can be released and progressed Note: • This is an Urgent fast-tracked Debt Flag process for sites where Service Order raised ONLY. If adhered to, it should reduce the chances of Service Orders being completed prior to cancellation but, it is not guaranteed to prevent all occurrences, as it is dependent on manual updates with no system changes

  31. IGG Meeting • AOB • Updated RMDS Customer Satisfaction Questionnaire will be circulated shortly • MPs will be asked to complete and return survey promptly • RMDS is committed to delivering the highest quality of service to the Retail Electricity Market • Customer feedback necessary in order that RMDS can review and continually improve our service

  32. Next Steps • Diary dates for next two IGG meetings: • Wednesday 04.04.2012 - Dublin • Wednesday 23.05.2012 - Belfast Dates included on Calendar of Events on RMDS website • <http://www.esbextra.ie/RMDS/>

  33. Next Steps • Diary Dates for next two Conference Calls: • Thursday 15.03.2012 • Thursday 26.04.2012 Dates are included on Calendar of Events on RMDS website • Call details are as follows: • Number: 01-6647602 PIN : 77640 • Contingency number remains: 01-6647777 PIN: 80490

  34. Thank You

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