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CMG 7.5 – Unified and Collaborative Communications Sales Presentation

CMG 7.5 – Unified and Collaborative Communications Sales Presentation. Agenda. Introduction Concept Product overview Contact Management Suite - CMG System overview Foot print and positioning Customer cases Selling points Product packaging. Unified Collaborative Business Communications.

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CMG 7.5 – Unified and Collaborative Communications Sales Presentation

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  1. CMG 7.5 – Unified and Collaborative CommunicationsSales Presentation

  2. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging

  3. Unified Collaborative Business Communications CMG enables Attendant and office users to control their presence and availability, as well as access and manage advanced services. Attendant Business users • Attendant Console • Visit Management Tool • Office Web • Calendar Connection • Office Quick Communication Platform & Servers Speech services Administrator • Speech Office • Speech Attendant • InConference • Quality Manager • System Management

  4. This is CMG • Advanced attendant console • Presence management and activity settings • Visitor management • Speech applications • Integrated phone conference feature • Collaborative business communications

  5. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging and marketing

  6. Incoming calls - Contact is business Attendants - Improved productivity The Concept - High quality customer service and personal efficiency Office Users - Increased personal efficiency

  7. The Concept – Attendant - Ensure quick, accurate information in a split second Meeting Karl Stromberg is in a meeting and will be back at 4 PM. Do you want me to leave a message for him? Presence/activity information from calendar system Hi, I would like to talk with Karl Stromberg! PBX Server

  8. The Concept – Business users presence - Control your presence/activities with Contact Management Business users Calendar system Mobile phone Terminal Softphone Web applications

  9. The Concept – Business user collaboration Presence information Team collaboration Information sharing Conferencing Networking

  10. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging and marketing

  11. Aastra CMG Suite 7.5 Business users Office WebOffice Quick Calendar ConnectionMobile Client BluStar for PC Attendant Administrator NOW/ InAttend Visit Quality Manager Directory Manager Configuration Manager Phone Book Platform servers Automatic services Speech IVR/Voicemail Speech Attendant InConference

  12. Advanced queue handling Advanced directory search Presence & availability information SMS and e-mail integration NOW - Attendant - A multi-featured attendant system increasing switchboard productivity

  13. NOW scenario - Attendant - Quick and correct information for attendants Karl in a meeting Karl is in a meeting and will be back at 15.30! Do you wish to be connected to a colleague of Karl? Automatic synchronization of Exchange, Notes or Groupwise Hi, I would like to talk with Karl Stromberg CMG

  14. Visit - Attendant • Visitor self registration and pre-registration • Integrated as a natural part of CMG directory and Office Web • Support for multiple receptions and multiple languages • Mail/SMS notification when visitor checks in • Online visitor status for receptionist • Bar code reader for quick check out • Reporting and visitor statistics

  15. Visit scenario – Attendant Welcome Paul, you are already registered. Please use this badge! CMG Hi, I’m here for a meeting with Karl Stromberg! Karl Stromberg

  16. Welcome to Office Web Office Web – Business users • Web based directory online • Control and manage your activity information • Personal contact profile • Integration with Speech, e-mail, SMS and Visit • Multi language support • Click-to-call (MX-ONE)

  17. Direct presence control on your desktop One mouse click to re-route your calls Build your personal activity shortcuts A complement to Calendar Connection Office Web Office Quick– Business users

  18. Calendar Connection – Business users • Automatic calendar synchronization with CMG Supports: Microsoft Exchange, Lotus Notes and GroupWise • Server based integration (no client components) • Integrated with InConference booking • One way: From calendar to directory server • Individual settings in Office Web

  19. Java Based Client Easy and fast - design for one or few clicks handling Control and manage your activity information Directory Search Workgroup handling Presence and Availability Information Mobile Client - Business users - Activity and directory information when you are on the move

  20. BluStar for PC - Business users SIP soft-phone Voice, Video, Instant Messaging Directory Picture ID Call log history Contact Integration - CMG, LDAP, AD, personal Outlook contacts

  21. IVR – Automatic services, Speech • - Self service, speeding up business contacts • Automatic call handling • Transfer call to VoiceMail, Mobile Phone, InConference or Attendant • Personal Voice menu for call handling: “Press 2 for Mobile Phone, Press 9 for attendant..” • Presence and Availability Information • Automatic greeting message and presence information “Welcome to Aastra, Mr. Smith is in a meeting and will be back at 3:00 pm” • Employees and organizations names automatically generated and can be fine tuned • Flexible tool with easy administration • Integrated with Office Web • Varity of pre-defined menus for activities and contact options • Voice menus can be associated to user groups

  22. VoiceMail – Automatic services, Speech • Records messages from callers • Listen to and manage your voice mails in the Office Web or use your phone • Notification when there is new voice mail via SMS or e-mail • Delayed notification to group • Forward of voice mail to a colleague

  23. Speech Attendant – Automatic services, Speech - Open for business support 24/7 • Automatic speech recognition • Call transfer • Number information • Presentation of activity and return time Speech Attendant Karl Stromberg, one moment please Karl Stromberg Karl Stromberg Call Manager CMG Server

  24. InConference - Automatic services, Speech Transforms your extension to a meeting room Plan and book a conference call as an activity in your calendar or any CMG application Manage the conference from the phone Record the conference Integrated with CMG Speech products - A new way for employees to easily create conference calls InConference

  25. Quality Manager (QM) - Administrator - Measure traffic and increase switchboard productivity • Quality Manager Statistics • Analysisofattendantcalls • Differentweb-basedreports • Requires the ACS Attendant Platform • QualityManagerWallboard • Livemonitoringofcallload • Realtimestatistics

  26. System Management - Administrator • DM - Directory Manager • CM - Configuration Manager • SCM - Speech Configuration Manager • ACS/TCA - Telephony Configuration Application

  27. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging and marketing

  28. NOW / InAttend Quality Manager Visit ACS CMG Directory Presence Attendant Queues CMG Speech Legacy AttendantAPI CalendarConnection CMG Server Telephony and Media Diversion APIs Telephony Protocols Call Managers CMG Application Architecture Attendant Business User MobileClient Speech IVR/VoiceMail Speech InConferenceSpeech Attendant Office WebOffice Quick Calendar Connection BluStar for PC InConference InTouch

  29. SystemoverviewCMG PSTN • Speech applications • IVR/VoiceMail • Speech Attendant • InConference SMS Time Pager CMG server Exchange Server/AD Call Manager Call Manager Telephony Server • Business user • Office Web • Office Quick • Calendar Connection • BluStar for PC • Administrator • System management tools • Attendant • NOW / InAttend • Visit

  30. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging and marketing

  31. Aastra CMG system is scalable from 50 up to several thousand users +3000 systems Multi-vendor support MX-ONE, Business Phone, Cisco, Nortel-Avaya, Alcatel. Multi language support NOW attendant supports: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish and Swedish CMG footprint and positioning

  32. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging and marketing

  33. Customer Case • Bank in the Nordic countries • Highqualitycustomerservice • Faster,morepersonalizedservice • Shortertransactiontimesandincreasedproductivity • Controlledpresenceandavailability

  34. Customer Case • Aker solutions, Norway • Multi-vendor solution, Aastra and Cisco • Complete compatibility and improved global communication • Integrated database • Strong basic platform for future growth. “It was clear that Aastra could provide the best service in terms of effectiveness, professionalism and value for money.”Tom Losnedahl, Vice President, Information Security, Aker Solutions

  35. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging and marketing

  36. Selling Points • Comprehensive set of advanced applications for attendant users and business users • Supports call managers from different vendors • Integrates with leading IT platforms • Award winning Unified Communication solution • Preferred solution for MX-ONE • Stable product built from user experience

  37. Agenda • Introduction • Concept • Product overview • Contact Management Suite - CMG • System overview • Foot print and positioning • Customer cases • Selling points • Product packaging

  38. Product Packaging CMG Start Packages Attendant Package Lite Package Standard Package Premium Package Business Package Attendant users applications Business users applications NOW or InAttend 1 user Web users 50 users Calendar Connection 50 users Visit 50 users Speech Office 50 users InConference 50 users Speech Attendant 50 users Quality Manager 1 user 3PP Licenses Special users applications TMG 100 ext. ASG 50 users Mobile Client 50 users Bartender Enterprise 3,5,10 printers TTS 1 language ASR 1 line Mobile Status Connection 50 users PA - PC 1 user Prosody X 15,30,60 lines ASR 1 language

  39. Thank you !

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