OFFSHORE OUTSOURCING: Is this Un-Australian or is it 21st Century Pragmatism | Maryann Farrugia

1. WELCOME TO OBP OFFSHORE OUTSOURCING: Is this un-Australian or is it 21st century pragmatism MARYANN FARRUGIA

2. WHO IS OBP OBP is a Business Process Outsourcing company Commenced operations April 2013 Currently have over 50 freight forwarding/customs clients

3. WHAT IS A BPO BPO stands for Business Process Outsourcing It is the contracting of a specific business tasks, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.

4. BENEFITS OF USING BPO Lowering your labour costs - Save up to 80% per person per year Increased productivity (4 staff in the Philippines for every 5 in Australia) No superannuation No payroll tax No more implications of hiring and de-hiring or retrenching staff No requirement for re-training new employees No sick leave and annual leave worries Office space I.T. support Experts in industry software products Compete with the multinationals

5. Margins are on the decrease • Labour costs are on the increase • Lack of staff with industry experience for lower level roles • Cost of staff for weekend or after hours work • Increasing customer and customs demands • Ability to keep your business running 24/7 • Your competitors are already doing it • Ability to centralise your tasks for all locations in Australia • Opportunity to document your processes WHY DOES THE FREIGHT FORWARDING INDUSTRY NEED TO OUT OUTSOURCE?

6. COST COMPARISON AUSTRALIA VS PHILIPPINES Import Operations Australia - $50,000 + Super = $54,500 PA Philippines – US$1350 per month = A$20,800 PA Saving A$33,700 per person per year Compile Australia - $65,000 + Super = $70,850 PA Philippines – US$1550 per month = A$23,900 PA Saving - $46,950 per person per year

7. WHY THE PHILIPPINES? Cultural Compatibility Proficient in English 2 Hours Time Zone Difference from Australia Impressive Digital Connection – (Telstra) Strong Government and Industry Initiatives Highly Skilled and Available Workforce that have Freight and Customs Experience

8. IDEAL FORWARDING & CUSTOM TASKS TO OFFSHORE • Operations • Import and Export Operations • Job Registration • Track and Trace • Sea Cargo Automation • Air Cargo Reporting • Managing Tariffs • Inbox Management • Warehouse Data Entry • Customs • Compile • Job Registration • Classifying • Landed Costings • Accounts • Accounts Payable • Accounts Receivable • Accounts Reconciliation • Payroll • Spot Quotes • General Ledger Posting • Sales • Telemarketing • Inbound Customer Support

9. www.offshorebusinessprocessing.com THANK YOU! © MARYANN FARRUGIA