COMM 470 Agenda - Week 6

1. COMM 470 Agenda - Week 6 ITE6a – Calibrate with Your Team - How was Listening this Week? ITE 6b – Swets’ FAILURE ITE 6c – Swets’ SUCCESS Listening Exercise for Week 7 TEAMS – please remove RP3a forms

2. In-Class Team Exercise # 6a Discuss: • How did you do “Asking Questions” this week? • Count how many times; share 2 examples Deliverable: Summarize in a table how many conversations you each had where you:1) thought about the assignment, and then2) succeeded partially3) succeeded completely 4) ADDED: estimate your TOTAL # of conversations last week • ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- • How did you do on “Acknowledgement” and Accepting Acknowledgement this week? • Share an example if you have one . . .

3. 10 Factors Influencing the Listening Process • Culture • Gender • Age • Hemispheric Specialization • Physical & Psychological States • Attitudes • Self-concept • Receiver Apprehension • Time • Listener Preferences

4. In-Class Team Exercise # 6b Discuss: • Which 3 items on the preceding list are MOST important in your life? • Each person should rank their top 3 • Discuss with the team – use examples • The team should compare and choose the 3 most important (on average) • ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable: List the team’s top 3

5. Causes of Communication Breakdown FAILURE: • Fear • Assumptions • Insensitivity • Labeling • Uncertainty • Resentment • Egotism

6. In-Class Team Exercise # 6c Discuss: • Which 3 items on the preceding list are the most common failures in YOUR communication? • Each person should rank their top 3 • The team should hold 3 rounds of discussion – individuals discuss 1 of their 3 – by using an example - each round • The team should compare and choose the 3 most important (on average) • ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable: List the team’s top 3

7. Making Teams Work 2 & 3 Integrity • Keeping Commitments Personal Responsibility • You are responsible for EVERYTHING you do, everything you have, and everything that happens to you

8. Discriminative Listening 1) Distinguishing Auditory and Visual Cues • ½ the class – go outside first 2) Abbreviated Theater • What was the play about?

9. Attributes of Successful Communication SUCCESS: • Self-awareness • Understanding • Care for others • Control of Emotions • Esteem of one’s self • Self-confidence • Sharing of one’s self

10. In-Class Team Exercise # 6d Discuss: • Which 3 items on the preceding list the most common failures in YOUR communication? • Each person should rank their top 3 • The team should hold 3 rounds of discussion – individuals discuss 1 of their 3 – by using an example - each round • The team should compare and choose the 3 most important (on average) • ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Deliverable: List the team’s top 3

11. Listening Exercise – for Week 7 Focus on: • Making eye contact when someone is speaking (perhaps 70-90 % of the time) • Make eye contact when you are speaking (perhaps 50-70 % of the time) • Notice how much eye contact others make Also Make it a Point to: • Reveal something about yourself (as appropriate)