Mobile integration, simplified.

1. Mobile integration, simplified.

2. Introduction to Teamstudio

3. Introduction to Teamstudio

4. “In the space of just 12 months mobility has increased dramatically as a priority for Australian CIOs, according to IDC's latest CIO Forecast for Management Survey. The analyst firm's Asia Pacific associate vice-president of mobility research, Tim Dillon, told the CIO Summit in Sydney that last year “mobility wasn’t there as a priority”. "It has absolutely climbed this year — the consumerisation of IT is genuinely driving change”. • From July 21, 2011 article “CIO Summit: Mobility soars as priority for CIOs”, http://www.cio.com.au/article/394490/cio_summit_mobility_soars_priority_cios/

5. Mobile integration, simplified. A fresh perspective on managing mobile In the enterprise June 2011

6. Introduction to Teamstudio • We come from a background in creating tools for collaborative computing in large enterprises, primarily for Lotus Notes • Easy-to-use tools for developers and administrators • 1000s of active customers; 60+ countries • In Australia we have customers in the banking, agriculture, tech, finance, retail, energy, government, and consulting sectors • Offices in US (Boston area), UK (Cambridge area) and APAC (Tokyo) • Entered mobile space in 2010 with Unplugged – easy mobilization of Notes apps to Blackberry Teamstudio® Proprietary and Confidential

7. Mobile Technology Integration The new era of enterprise mobile technology The mobilization pyramid Mobile Device Management (MDM) Off-the-shelf apps Custom apps Simplification: Streamlining device management Mobile UI Reliability & Resilience Reuse of existing technical skills Teamstudio® Proprietary and Confidential

8. New Era of Enterprise Mobile RIM was leader; 5 million subscribers in 2006  15 million by 2008 The first king of the enterprise smartphone business The Blackberry delivered wireless email Teamstudio® Proprietary and Confidential

9. New Era of Enterprise Mobile Apple introduced iPhone and the touch screen in 2007 Delivered iPad in 2010 Attracted mobile application developers Attracted senior managers of leading companies Teamstudio® Proprietary and Confidential

10. New Era of Enterprise Mobile Google introduces Android with open source operating system Now more popular than Apple in some markets Apple and Google now disrupting the mobile industry Leading to 2nd era of enterprise mobile technology Teamstudio® Proprietary and Confidential

11. Worldwide business use of smartphones Corporate and individual liable smartphones used for work (m units per year) 166m 180 HP Palm OS 160 Android 140 Blackberry 120 77m iPhone 100 80 Microsoft/Nokia 60 40 Other 20 0 2007 2008 2009 2010 2011 2012 2013 2014 Teamstudio® Proprietary and Confidential

12. New Era of Enterprise Mobile The increased diversity of mobile platforms that must be supported in the enterprise IDC study (September 2010): Four major mobile OS’s will share bulk of the market, rather than any single dominant player Major platforms: iOS (iPhone and iPad) Android Blackberry Windows Increasing complexity and diversity of devices that must be supported Teamstudio® Proprietary and Confidential

13. Key Business Questions How can we organize our mobilization initiatives in order to reduce complexity? What are the greatest priorities for mobilization? Teamstudio® Proprietary and Confidential

14. Maslow’s hierarchy of needs Creativity, morality, problem-solving Self-actualization Confidence, achievement, respect of others Esteem Friendship, family, intimacy Love/belonging Security of body, of employment, of family, of health Safety Breathing, food, water, sleep Physiological Teamstudio® Proprietary and Confidential

15. Challenges of enterprise mobilization 3 Customapps Level 3 2 Off-the-shelf apps Level 2 1 Mobile device management Level 1 Teamstudio® Proprietary and Confidential

16. Challenges of enterprise mobilization Pre-2010 era 3 Customapps Little impact on business process design, few custom apps 2 Off-the-shelf apps Fewbusiness apps 1 Mobile device management BES meets most needs Teamstudio® Proprietary and Confidential

17. Mobile Device Management: Level 1 Pre-2010, mobile device management (MDM) was a lot simpler. Only one important enterprise OS platform – the Blackberry platform RIM offered the Blackberry Enterprise Server as the MDM solution: Secure Robust Easy-to-implement Much more complicated now Teamstudio® Proprietary and Confidential

18. Apple – the 1st disruptor Mobile phone makers’ share of industry profits (% of total) 100 LG 80 Motorola Sony Ericsson 60 HTC RIM 40 Samsung 20 Nokia Apple 0 2007 2008 2009 2010 Source: Asymco Teamstudio® Proprietary and Confidential

19. Android – the 2nd disruptor Canalys figures for Worldwide smartphone shipments (units m per quarter) 35 30 Symbian 25 Android 20 iPhone 15 Blackberry 10 Windows Mobile Windows Phone 7 5 WebOS 0 2007 2008 2009 2010 Teamstudio® Proprietary and Confidential

20. Challenges of enterprise mobilization Post-2010 era Big opportunity for process improvement with smartphones & tablet devices 3 Customapps 2 Off-the-shelf apps Explosion of apps 1 Mobile device management Multi-platform MDM needed Teamstudio® Proprietary and Confidential

21. Level 1 trends –Device management Mobile endpoints increasing Mobile device diversity increasing Increase in complexity Company-liable and Personal-liable Increasing demand for on-device data storage Teamstudio® Proprietary and Confidential

22. Level 2 trends –Off-the-shelf apps Massive increase in availability of mobile apps Increase in complexity Greater security risks in cloud-based mobile apps Pressure to integrate with enterprise systems Teamstudio® Proprietary and Confidential

23. Simplify for the user:the growth of mobile apps 350,000 300,000 250,000 200,000 150,000 June 2009 100,000 March 2010 October 2010 50,000 March 2011 0 Apple’s iPhone Google’s Android RIM’s Blackberry Windows Phone 7 Teamstudio® Proprietary and Confidential

24. Off-the-shelf Apps: Level 2 Deployment of applications that improve business productivity like iWork, Basecamp mobile, and Dropbox A good way to deploy apps? Via App Store for iOS, Android Market, or Blackberry App World Best way to deploy enterprise apps? Create an in-house Enterprise App Store with handpicked business apps that are most relevant to your organization or your different department units Teamstudio® Proprietary and Confidential

25. Benefits of enterprise app stores Online marketplace Enterprise Business users 3rd party apps Internal apps • Benefits: • Wider adoption • Improved security • Fewer calls to IT help desk • Lower costs Distribute to biz and partners Open APIs SOA services IT Department Data as service 3rd party data Enterprise data Teamstudio® Proprietary and Confidential

26. Level 3 trends –Custom apps Smartphone devices enable new, more efficient business processes that enhance ROI Opportunity to concentrate on company-specific processes that give you a competitive advantage Need for more reliable mobile apps (i.e. a local data store on the device) Increase in complexity User expectations of quality ofuser interface are increasing Teamstudio® Proprietary and Confidential

27. Level 3 Pressures: Custom business apps Processes that can be done more efficiently via the mobile platform with a local data store on the device include: Expense approvals Acquisition approvals (acquisition request forms) Purchase order approvals Vacation request approvals Travel authorization applications Telephone directories (for emergency situations) Teamstudio® Proprietary and Confidential

28. Efficiency gains from mobilization Average time takento close task (mins) 7 6 5 4 3 2 Existing process 1 With mobile workflow 0 Purchase approval Helpdesk ticket Quotation approval Patient record update Teamstudio® Proprietary and Confidential

29. Increased Mobilization The increasing trend of mobilization, the rapid consumerization of IT, and the considerations of MDM, off-the-shelf apps, and custom apps  Increased complexity for the IT help desk What can you do? Doing nothing is increasingly not an option Teamstudio® Proprietary and Confidential

30. We’re headed to a new cat’s cradle of complexity… Teamstudio® Proprietary and Confidential

31. Simplify Teamstudio® Proprietary and Confidential

32. 4 Steps to Mobilization Simplification To avoid increasing time constraints at the help desk, you need to take 4 critical steps: Streamline device management Simplify mobile user interfaces Increase reliability and resilience of apps (both online and offline) Re-use technical skills Teamstudio® Proprietary and Confidential

33. Streamlining Device Management How long does it take to configure each device? How many devices will you have to configure each month? How many types of devices will you support in the new era? Quick exercise: For 2 weeks, ask your help desk staff to how much time they spend on mobile support. Ask them to compile and categorize support tasks. Forecast the future # of devices you’ll have to support Extrapolate the amount of future time to be spent Extrapolate the future costs associated with that time Teamstudio® Proprietary and Confidential

34. Streamlining Device Management Mobile Device Management (MDM) = any tool, process, or system intended to distribute configuration settings, applications, and associated data to mobile devices Teamstudio® Proprietary and Confidential

35. Keeping it Simple!: Principles of MDM Automate device configuration Provide a self-service user portal Constrain the number of mobile platforms you’ll support Ensure mobile usage policies are in place Implement best practices for mobile security Teamstudio® Proprietary and Confidential

36. Automated Device Configuration Key question: What will users want access to? Email? Calendars? Custom apps? iOS, Android, Blackberry, and Windows have different configuration files Single default configuration will not meet all user requirements Teamstudio® Proprietary and Confidential

37. Automated Device Configuration Grouping – create different configuration profiles for each different category of user, rather than for each individual user. By creating different configuration profiles for groups we can streamline the configuration needs of the entire user population. Teamstudio® Proprietary and Confidential

38. Configurable groups & profiles Normal users Contractors IT team VIPs Without profiles With profiles Teamstudio® Proprietary and Confidential

39. Keeping it simple!: Self-service portal Give new user a URL of an internal mobile website to connect to (the Mobilization Portal). Once they enter password information, they’re taken through a simple step-by-step process to connect and configure their device. Many 3rd-party MDM solutions provide this kind of self-service portal. Teamstudio® Proprietary and Confidential

40. Keeping it simple!: Limit the number of platforms you support Simplify your life by supporting only 2-4 of the top 9 For example: Teamstudio® Proprietary and Confidential

41. Keeping it simple!: Mobile Usage Policies A comprehensive policy will address: Supported and unsupported devices driven by priorities of your users Establishing and enforcing passwords Encrypting data on the device (to prevent easy reading of data from a stolen device) Remote wipe of device Security: Controlling mobile access to the corporate network Mobile application support Compliance tracking Cost and reimbursement policies Teamstudio® Proprietary and Confidential

42. Keeping it simple!: Security Recent Dell Study: 77% of large businesses said that securing corporate data on mobile devices was their most important security objective. 5 main areas of mobile security risk are: Email-based phishing Mobile malware Mobile billing abuse and fraud Accidental leakage of corporate info through use of consumer apps Over-restrictive IT mobile security policies Teamstudio® Proprietary and Confidential

43. Should my organization consider purchasing an MDM system? 100 devices: Over or under? Platforms to be supported Security Complexity Ease of implementation (true SaaS, cloud-based systems are preferred) Ease of use for end users: Can they sign up easily? Scalability: Can we go from 50 -> 500 -> 5000 devices easily? Costs: How much time and money in implementation and support will your IT team spend with a do-it-yourself solution vs. a plug-and-play solution? Teamstudio® Proprietary and Confidential

44. Airwatch MDM solution Easy to implement – true SaaS cloud-based solution Support multiple platforms Multi-tenant (manage by divisional, geographical, or organizational groupings) Multi-lingual Scalable Robust reporting tools Reasonable cost WLAN management software too Established leader in MDM (constantly update releases) Teamstudio® Proprietary and Confidential

45. Simplify by moving device management to the cloud OK MDM updates allowed devices list for ActiveSync User enrollsdevice MDMcloud service OK Domino email service ActiveSync Mobiledevice Teamstudio® Proprietary and Confidential

46. Simplify for the user withvisual, tactile interfaces Teamstudio® Proprietary and Confidential

47. Visual interfaces on phones, too Teamstudio® Proprietary and Confidential

48. Simplification: Reliability and Resilience for Custom Apps Can the app work well irrespective of the quality of wireless signals available? For business differentiating processes, this is critical. Can we build business-critical apps that work reliably at all times? Especially out in the field?? Teamstudio® Proprietary and Confidential

49. Simplify how you build custom apps via XPages 48 Teamstudio® Proprietary and Confidential

50. Simplify how you build custom apps Server datastore orlocal mobile datastore Teamstudio® Proprietary and Confidential