1 / 9

Types and Phases of Conflict

Types and Phases of Conflict. Definition. Interaction of interdependent people who perceive incompatible goals , aims, and values and who see the other party as potentially interfering with the realization of these goals .

matt
Download Presentation

Types and Phases of Conflict

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Types and Phases of Conflict

  2. Definition • Interaction of interdependent people who perceiveincompatible goals, aims, and valuesand who see the other party as potentially interfering with the realization of these goals. • 3 “I’s” of Conflict: Interaction, Interdependence, Incompatible goals • The reason conflict exists

  3. Levels of Organizational Conflict • Intergroup Conflict: Aggregates of people within an organization (e.g. work teams, departments) as parties in the conflict • InterorganizationalConflict: A dispute between two or more organizations

  4. Phases of Conflict 1) Latent conflict: the conditions are ripe for conflict because of the three “I’s” (i.e. different personalities) 2) Perceived conflict: one or more of the parties believes that incompatibilities and interdependence exist 3) Felt conflict: parties begin to formulate strategies about how to deal with the conflict (i.e. should I go to my boss; talk to the other party; avoid) 4) Manifest conflict: strategies and goals are enacted in communication (i.e. filed a grievance with HR; confronted the opposing party) 5) Conflict aftermath: short- and long-term consequences—what did the conflict do to the relationship?

  5. Factors Influencing Conflict • Personal Factors • Frames • Relational Factors • Cultural Factors

  6. Personal Factors Personality Gender Influencing Conflict

  7. Frames Perceptions of self Perceptions of other The conflict Influencing Conflict

  8. Relational Factors Trust Power Relationship Salience Influencing Conflict

  9. Cultural Factors Face Individualism-Collectivism Direct – Indirect communication Influencing Conflict

More Related