PROCESS LIQUOR SALES AT A BAR Facility

1. D1.HBS.CL5.08 PROCESS LIQUOR SALES AT A BAR Facility

2. Subject Elements This unit comprises four Elements: • Complete liquor sales • Pack goods • Minimise theft • Merchandise goods

3. Assessment Assessment for this unit may include: • Oral questions • Written questions • Work projects • Workplace observation of practical skills • Practical exercises • Formal report from supervisor

4. Element 1 Complete liquor sales

5. Complete liquor sales Performance Criteria for this Element are: • Provide advice or information to customers on different types of products available • Process sales promptly in accordance with enterprise procedures • Complete order forms, invoices and/or receipts accurately in accordance with enterprise and legal requirements • Operate point of sale equipment in accordance with manufacturer’s instructions

6. Complete liquor sales Performance Criteria for this Element are: • Ensure all necessary material and/or consumables are available at the point of sale area • Maintain cash drawer and float in accordance with enterprise procedures • Record transactions in accordance with enterprise procedures • Follow security procedures in accordance with enterprise requirements

7. Provide information to customers Range of items sold What items are sold in a liquor outlet: • Alcoholic beverages • Non-alcoholic beverages • Food items • Other Items

8. Provide information to customers Providing information When advising customers on their purchases the two keys are to: • Identify customer needs and preferences • Use product knowledge

9. Provide information to customers Information to know • Products available • Price of products • Relative prices of similar products • Origin of products • Identifying products produced in the local region

10. Provide information to customers Information to know • Value for money • Special promotions • Ingredients • Relative strength • Suitable alternatives

11. Provide information to customers Ways to develop product knowledge • Read product labels • Talk to sales representatives, suppliers, wineries • Read relevant books on wines, spirits • Read industry magazines containing articles and reviews on products • Taste the products • Talk to customers and get their feedback • Attend and participate in tastings

12. Products in a liquor outlet Types of common products • Commonly stocked beers • Wines • Spirits • Liqueurs • Packaged convenience foods • Non-alcoholic drinks

13. Beer • How is beer made? • What are brands of local beer? • What are brands of imported beer?

14. Beer Beer is a term for all fermented liquors brewed from malt and cereals. Ingredients of beer making include: • Malted barley (sugar source) • Yeast (agent of fermentation) • Hops (flavouring and seasoning) • Water

15. Beer Types of beers Ales: • Pale Ale (bitters) • Dark Ale (stouts) Lagers: • Pale Lager (lagers and pilsners)

16. Beer Local beers Each country will have their own specialty beers that are often the most popular and consumed in the greatest amount: • What are the popular local beers in your country? • What are local ASEAN beers? • Are they ales or lagers?

17. Beer Imported beers - examples • Fosters - Australia • Lowenbrau – Germany • Beck’s – Germany • Fürstenburg – Germany • König Pilsener – Germany • Corona – Mexico • Budweiser – USA

18. Beer Imported beers – examples • Hollandia – Holland • Heineken – Holland • Miller – USA • Maes – Belgium • Chimay – Belgium • Duvel – Belgium • Asahi – Japan

19. Beer Variations • Shandy – Beer and lemonade • Beer with a dash – Beer with a dash of lemonade • Lager and lime – Lager with a dash of lime juice • Red eye beer – with tomato juice • Black and tan – Beer and stout • Half and half – Beer and stout • Portergaff – Stout and lemonade • Stout with a dash – Stout with a dash of lemonade

20. Wine Wine • Wine is defined as the naturally produced beverage made from the fermented juice of grapes • Wine is a major aspect of beverage service and is routinely served to complement a lunch or evening meal • Wine knowledge will be covered later in this subject

21. Types of wine Common types of wine • White wine • Red wine

22. Types of wine Wine categories In addition to ‘red’ or white’ table wine, wine can be further categorised as follows: • Varietal or generic • Sparkling • Fortified

23. Varietal wines • ‘Varietal’ wines are wines made from one grape variety • The name of this grape appears on the label of the bottle • The wine must be made from a minimum 85% of that stated variety

24. Varietal wines Varietal white wines White grape varieties include: • Chardonnay • Chenin Blanc • Riesling • Sauvignon Blanc • Semillon • Traminer

25. Varietal wines Varietal red wines Red grape varieties include: • Cabernet Sauvignon • Malbec • Merlot • Pinot Noir • Shiraz

26. Generic wines ‘Generic’ is the term used to describe wines are made to a style, usually naming a European location as its origin: • What generic wines do you know?

27. Generic wines Generic white wines Generic white wines include: • Chablis • Hock • Moselle • Sauternes • White Burgundy

28. Generic wines Generic red wines Generic red wines include: • Burgundy • Claret

29. Varietal and generic wines When most wine industries started, most if not all of its wines were generic wines. Today there is a tendency for: • Cask or house wines to be generic • Premium bottled wines to be varietal

30. Champagne/sparking wines • The word ‘Champagne’ is now legally reserved for sparkling wine produced from the Champagne region in France • Where produced in other parts of the world, it is correctly now known as ‘sparkling wine’

31. Champagne and sparking wines Production of sparkling wine Sparkling wines may be made using one of four options: • Naturally Carbonated wine • Carbonated or Injection method • Cuvee close, Charmat, Bulk or Tank method • Transfer method

32. Champagne Styles of champagne • Non-vintage (N.V.) • Vintage • Rosé • Crémant • Blanc de blancs • Blanc de Noirs

33. Fortified wines Fortified wines are base wines which are strengthened or ‘fortified’ by the addition of grape spirit or brandy. The addition of the grape spirit: • Stops fermentation • Increases alcoholic strength • Adds sweetness • Imparts keeping qualities • Provides the brandy character

34. Fortified wines Types of fortified wines • Sherry • Vermouth • Port • Muscat • Tokay

35. Wine growing countries • What are famous wine growing countries?

36. Wine growing countries Top 10 wine producing countries in 2011 1 – 5: • France • Italy • Spain • United States • Argentina

37. Wine growing countries Top 10 wine producing countries in 2011 6 – 10: • China • Australia • South Africa • Germany • Portugal

38. Spirits Spirits Spirits are a popular drink in many bars. • What types of spirits do you know? • Where do they originate? • What are they served with?

39. Spirits Whisky Whisky is distilled from grain (barley, rye, maize, cereal). Four main ones being: • Scotch • Irish • Bourbon • Rye

40. Spirits Scotch Whisky • Johnnie Walker – red label, blue label, black label, green label and gold label • Ballantines • The Famous Grouse • Teacher’s • Grants • Dewar’s

41. Spirits Scotch Whisky • Black and White • Vat 69 • Chivas Regal • Haig’s Dimple • Glenmorange • Glenlivet • Glenfiddich Single Malt 12 years old

42. Spirits Irish Whiskey • Jameson • Paddy’s • Tullamore Dew

43. Spirits American Bourbon and Rye Whiskies • Wild Turkey Kentucky Straight Bourbon Whiskey • Jack Daniels Sour Mash Tennessee Whiskey • Jim Beam Kentucky Straight Bourbon Whiskey • Cougar Bourbon

44. Spirits Rum • Captain Morgan – spiced gold, dark, deluxe, white and gold • Bundaberg – underproof and overproof, Royal Liqueur, Distillers No 3 • Bacardi – white, black and gold

45. Spirits Gin Gin is produced by rectifying a pure spirit with berries and botanical herbs: • Gilbey’s London Dry • Gordon’s

46. Spirits Vodka Is distilled from a base of grain and can come flavoured • Grey Goose • Stolichnaya • Finlandia • Wyborowa • Smirnoff • Skyy

47. Spirits Brandy Is distilled from wine, example brands: • St Remy • Hardy’s Black Bottle

48. Spirits Cognac The most famous brandy is Cognac made in the Cognac region of France; example brands: • Courvoisier • Remy Martin • Hennessy • Otard

49. Spirits Common mixers for spirits • Gin – tonic water • Brandy – dry ginger, soda water • Whisky – dry ginger, soda water • Rum – cola • Vodka – lemonade, orange juice, tomato juice

50. Spirits Other spirits • What other spirits can be served? • Where do they come from? • What are they made from? • What mixers can they be served with?