IT @ ORNL December 10, 2007

1. IT @ ORNLDecember 10, 2007 Becky Verastegui

2. The Office of the CIO and Information Technology Services Division are working together to modernize IT for ORNL IT Services Division Chief Information Officer Software Application Services IT Policy and Project Management User Support Services Infrastructure System & Software Support Communications & Security Infrastructure

3. Information Technology Services Delivering ORNL's computing, networking and information infrastructure and providing IT services and support to all of ORNL User Support Services Communications Security & Infrastructure • Desktop support for • Windows, Mac, and Linux • Central desktop purchasing • Helpdesk call center • Top Rate Network Infrastructure • Extensive wireless network • Separate network for Visitors • World-class network perimeter cyber defense • Defense-in-Depth • Network Access Control ORNL IT is Here to Differentiate World Class R&D Software Application Services Business Applications for R&D and Core IT Operations Web Design and Development Systems analysis and design Web site design and maintenance Web application development Database design and creation Data warehousing Strategic planning Infrastructure Server & Software Support • Maintenance of central Web services • Administration of central mail services • FAX and pager e-mail gateway services • System Administration • All flavors of UNIX • single and cluster systems • AD and Windows domain services

4. Information Technology Services Becky Verastegui, Director Linda Duncan, Division Secretary Operations Manager Mike Turpin Software Application Services Ron Parr User Support Services Bob Beane Infrastructure Server & Software Support Suzanne Willoughby Communications Security & Infrastructure Don Williams

5. Information Technology Services Software Application Services Ron Parr Software Application Services Ron Parr • Business Applications for R&D and Core IT Operations • Web Design and Development • Systems analysis and design • Web site design and maintenance • Web application development • Database design and creation • Data warehousing • Strategic Deb Alvaro2 Rhonda Atwater Fred Baes Karen Barry Connie Begovich Gail Benefield Randy Benson Jerry Bentz Michael Bjerke David Bond David Broughton Bob Bryant Linda Burnett Jim Calfee Bert Callahan James Calloway Laura Chavez-Becker Ron Clark Amy Coen Don Cross Dennis Davis John Drake Ray Ferguson1 David Gisy1 Ken Gray Web Gudmundson1 Randy Haese Dionne Harper Becky Heatherly Jeffrey Hensley Dolores Hight Danny Honeycutt Brad Horn1 Dennis Hovey Janice Ishee Michael Johnston Russell Langley Cindy Latham Lamar Lepard Letitia Lewis2 Schree Liafsha Sheryl Martin Jeri McNeany Don Merical Diane Merrill Mike Miller Lynn Morton1 Ron Mulig1 Steve Parham Jeff Parkison Jim Pearce Susan Perkins Rick Phillips Mike Pung Justin Rogers Robert Schoenfeld Kevin Sellars Paige Stafford Donna Starnes1 Rick Stephens Fern Stooksbury Rob Tannert Vince Tillman1 Tom Willoughby Judy Zager John Zisman

6. Information Technology Services User Support Services Bob Beane User Support Services Bob Beane Greg Bell Cynthia Brackett Jack Breazeale1 Kathy Brooks1 Joe Brown1 John Bui Sheila Causby Glenn Cross Terry Heatherly Janice Hughes1 Robbie Humphrey Donna Inman Lara James Roberta Jones1 Ben Kelmers Marilyn Langston Cynthia Leach1 Tom Marsh1 Jimmy Miller1 Janice Moody1 Bill Nelson Russ Overbey Kathleen Palmer2 Terrell Patrick George Phipps1 Rodney Renfro1 Jim Rhyne Anne Rowland Anthony Seay Glenda Sharp Doug Smelcer Ed Stanford Lance Treadway1 Danny Walls Teresa Wilson1 Greg Winfree • Helpdesk call center • Macintosh and PC • desktop support • UNIX workstation • desktop support • Computer center • operations • Central desktop • purchasing

7. Information Technology Services Infrastructure Server and Software Support Suzanne Willoughby Infrastructure Server & Software Support Suzanne Willoughby Bill Briscoe Shui Chang Carlos Cunningham Denny Depp Mark Dobbs Brett Ellis Mark Fletcher Michael Galloway Dave Giles Judy Green Dave Greenwood Janice Greenwood Pam Hale Russ Hand George Hill Tom Karaus Reggie Lindsey Mark Rogers Larry Rosenbaum Terry Scoggins Janie Sharp David Sill Jim Simmons Brian Swail Charles Thomas Jennifer Tippens Jim Trater Jon Truan Brian Wallace Scott Wood • Maintenance of central Web services • Administering central mail services • Provides FAX and pager e-mail gateways • System Administration • All flavors of UNIX • single and cluster systems • AD and Windows domain services

8. Information Technology Services Communications Security & Infrastructure Don Williams Communications Security & Infrastructure Don Williams Mary Ann Collins Jimmy Duncan Rex Duncan Warren Everett Joe Evon Chuck Fisher Mark Floyd Joe Foust John Gerber1 Marion Henry Susan Hicks Greg Hinkel Jay Jernigan Brenda Johnson Bruce Johnston John Long Chip Newman Chad Pfleger Clark Piercy Keith Sanford Matt Smith David Wantland • Top Rate Network Infrastructure • Extensive wireless network • Separate network for Visitors • Network Access Control • World-class network perimeter cyber defense • Vulnerability testing • Perimeter intrusion • detection • Enterprise virus • protection • Scanning • Video infrastructure • Telecommunications • services • Defense-in-Depth

9. 30,000 foot ORNL IT Plan Consolidate IT Staff Cyber Security Revitalization Desktop management & standards Network segmentation IT Governance & Standards Customer relations (SLA) Standards to cost Application Transformation IT architecture and standards Update infrastructure to standards Standardize business applications Modernize user tools 2006 2008 2007

10. FY08 planned Information Technology modernization projects • Application Standardization • (V1 June 2007, Prod 2H08) • Unified Portal • Single place for all applications • User / role aware “pushed” content • Content Management System (Pilot Now, Prod 2H07) • User & project web pages and document stores • Information rights management • Vista • (Deploying now) • Office 2007 • (Deploying now) • Improved Email Messaging (Pilot 2H07, Prod 1H08) • Multi GB inboxes • Voicemail delivered in inbox • Check email and reschedule meetings from phone • Unified Messaging (Pilot 2H07, Prod 1H08) • Presence awareness for all staff • Instant Messaging • Many-to-many video conferencing • Real-time web conferencing integrated with calendar

11. Top challenges for next 12 months • Transition cyber security revitalization project to operations without losing focus • Make useful progress on application standardization • Deploy new technologies without “too much” disruption • Improve service desk support despite changing technologies • Training and/or augmentation of IT resources to ensure necessary skills • Change information protection policy to support a single unified portal with multiple sensitivities levels and users • Manage uncoordinated information release by the individual

12. What consumes most of our time… • Ever constant cyber security threats • IT modernization • Legacy information silos inside ORNL • Battelle-wide IT vision & efficiencies • Getting workforce comfortable with new technologies