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Digital Solutions

Digital Solutions. Lotus Co., Ltd www.lotus-asia.net www.phoenix-asia.net. Company Introdution. General Information Structure & Staffs Skills & Experience Products Case Study Samples Digital Solutions. General Information. License ID: 4102008870 Issue date: Mar 18 2002

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Digital Solutions

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  1. Digital Solutions Lotus Co., Ltd www.lotus-asia.net www.phoenix-asia.net

  2. Company Introdution • General Information • Structure & Staffs • Skills & Experience • Products • Case Study Samples • Digital Solutions

  3. General Information • License ID: 4102008870 Issue date: Mar 18 2002 • Start-up capital: 500,000,000 VNĐ • Annual Growing 2007: 30% • Annual Growing 2008: 60% • Annual Growing 2009: 80%

  4. Structure Board of Directors Business Development Manager Technical & Solution Manager Business Development Department Software Development Department QA Department QA Manager Team Leaders Developer Developer Tester Tester

  5. Staffs • Staffs: 09 • Expand: 10 • Expand Staff Assist Fields: • Telecommunication • Banking • Mathematics • Power Company • GIS • University

  6. Skills & Experience • Real-Time System (Remote Terminal Unit) • Device Driver and Firmware • Tele Communications • C, C++, Java, Visual Basic, Php, Perl programming languages, AJAX • Unix, Linux, Windows • Database (Oracle, SQL Server, MySQL, PGSQL)

  7. Skills & Experience • Direct Mail • Automation tester • VoIP, IPPBX, VoIP Gateway • Call/Contact Center • Contact Center Business Solutions • SMS • GIS • CRM

  8. Products • Phone Banking • SMS Banking • Home Banking • Multi chat • Automatic collect data from web • Call Center • Prepaid outbound call • Direct Mail

  9. Products • CRM • SkyPE Gateway • Least cost routing for outbound • IPPBX Centrex • Ticket support • Robo chat • SMS gateway • SMS Server • …

  10. Customer

  11. Customer

  12. Customer

  13. Case study some products • PhoneBanking

  14. Case study some products • PhoneBanking

  15. Case study some products • SMS Banking

  16. Case study some products • SMS Banking

  17. Case study some products • Home Baking • RSA 1024 bits • 06 Secure’sLevel • 11 Bank Skills • Real Model for signatures • Multi Softwares • Auto update software • Auto alert new offical document • …

  18. Case study some products • Home Baking

  19. Case study some products • Home Baking

  20. Case study some products Hashing Algorithm Original data Original data + Digital Signature One-way Hash Encryption (using customer public key) Digital Signature Bank Private key 20

  21. Case study some products Hashing Algorithm Original data Original data + Digital Signature One-way Hash Encryption (using bank public key) Digital Signature Customer Private key 21

  22. Case study some products Original data Hashing Algorithm One-way Hash Original data + Digital Signature Decryption (using bank private key) One-way Hash Digital Signature 22 Decryption (using customer public key)

  23. Case study some products Data Channel (file based (encryption, binary, header) Control channel One transaction = Data channel + Control Channel

  24. Case study some products • Call Center

  25. Case study some products

  26. Case study some products • Inbound Call • Popup personal informtion when incoming call • Interactive voice response • Voice mail • Vietnamese Text to speech • Integrated with exist customer care software • Open database connectivity • Open web service connectivity

  27. Case study some products • IP Centrex

  28. Case study some products • Call Center

  29. Case study some products • Least cost routing • Least cost routing for outbound sample • Mobile fee: 1,200 VND/minute, average duration call is 05 min. 1 agent have 80 calls per day. • 10 outbound agent have 10*80*5*1,200 = 4,800,000 VND for day • 10 outbound agent spent 1 month 26*4,800,000 = 124,800,000 ~ 7,000 USD • If used least cost route, fee is 500 USD for month

  30. Case study some products • CRM

  31. Case study some products • CRM Features • Sales force automation • Marketing automation • Activity management • Customer support & service • Inventory management • Security management • Calendaring • E-mail integration

  32. Case study some products • CRM Features • IPPBX integration • Least cost routing integration • Web callback integration • Direct mail integration • Skype integration • Web channel integration • Open connectivity integration

  33. Case study some products • Contact Center + CRM

  34. Case study some products • Least cost routing

  35. Contact Center Features • Basic Features • Run for 24/7 • Web based, Interface Vietnam, English, China, Expand any language • Channel: Phone, Chat, Web, Email, SkyPE • Least Cost Routing • OS: Enterprise linux 4 Update 5

  36. Contact Center Features • IP PBX Features • Inbound/Outbound PBX • Music On Hold • Conference • Call Recording • Voice mail • Web callback • Voice/Fax Auto Detection • Email to fax, Fax to email

  37. Contact Center Features • Call Monitor • Web based for admin, agent • DTMF to text • Cluster Features • Load balancing • Routing based skill • Routing by DID • Routing by CallerID • Vietnamese text to speech

  38. Contact Center Features • Automatic call distribution (IVR) • Interactive Voice Response (IVR) • Suport MP3 file for IVR • Open applications • Open system • Integrated with Outlook • Desktop agent • Integrated any CRM • Direct Mail

  39. Contact Center Features

  40. Contact Center Features • Multi chat • AIM • YM • MSN • ICQ • IRC • JABBER • SkyPE

  41. Contact Center Features

  42. Agent-Soft-Fone

  43. Desktop Agent

  44. Case study some products • Least cost routing

  45. Report

  46. Case study some products • KPI • Dashboard

  47. Case study for Digital Service • Process Model

  48. Case study some products • Least cost routing

  49. Demo • www.phoenix-asia.net/phoenixcrm • Username: admin • Password: lotus • www.phoenix-asia.net/voip • Username: root • Password: lotus

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