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e-know User Day

e-know.net User Day. The Support Report. e-know.net User Day. ?. 310. e-know.net User Day. Our Support Call targets. Priority 1 Support Calls - < 1 Day Priority 2/3 Support Calls - 3 days. Calls Open at any time - 20% of Weekly Average of Calls Received.

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e-know User Day

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  1. e-know.net User Day The Support Report

  2. e-know.net User Day ? 310

  3. e-know.net User Day Our Support Call targets Priority 1 Support Calls - < 1 Day Priority 2/3 Support Calls - 3 days Calls Open at any time - 20% of Weekly Average of Calls Received

  4. e-know.net User Day 2004 Numbers Calls Received - 7274 (606 per month) Priority 1 - 420 Others - 6854

  5. e-know.net User Day 2005 (to end May) Calls Received - 4112 (822 per month) Priority 1 - 200 Others - 3912

  6. e-know.net User Day Call Trends

  7. e-know.net User Day How You Can Help Us • Use the Web to place calls or, if it is urgent, the phone • Download software updates to your “Z” Drive • Use “START” & ”Log Off” to terminate your session. DO NOT use the “X” option

  8. e-know.net User Day Responses we love Response by......: Time.............: 14-6-2005-5:34 Thank you very much for your help and for resolving the matter so quickly.

  9. e-know.net User Day ANY QUESTIONS or SUGGESTIONS ??

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