The Changing Role of an HR Practitioner in a Disrupted World of Work Presented by Dr Jerry Gule

2. The Changing Role of an HR Practitioner in a Disrupted World of Work Presented by Dr Jerry Gule # Strategic HR Conference 2018 Avani Gaborone Resort & Casino 23 – 24 May 2018

4. In 2018 we are witnessing seismic changes in the workforce, the workplace and the technologies used in the world of work The 2018 Deloitte Global Human Capital Trends Report, May 2018

5. Do you want to be part of the revolution or to be consumed by it Grant Freeland, Head of People, Organizations Practice, Boston Consulting Group,

6. The 4IR is already upon us Speed is the new business currency By Lynn Rogers, Bank of Montreal, HBR April 2018

7. ‘We have smart machines, but we also need smart people’ Richard Jolly, Adjunct Professor of Organisational Behaviour- London Business School.

8. Great time to be alive Unprecedented happenings underway HR is hard and doable Business is disrupted Therefore HR is disrupted

9. Fast Facts AI Africa.com • 50% of companies expect their traditional business models to be obsolete in 2020 • 90% of businesses say digital is forcing them to reassess job titles and team structures • By 2040 50% of the world’s youth will be African • 80% of workers in Sub-Saharan Africa are in vulnerable jobs • Africa’s population of approximately 1.1bn (2014) 640m live without access to electricity and/or unreliable supply • There are 960m mobile subscriptions across Africa (80%) (2017)

10. 5 KEY POINTS

11. KEY POINT 1 True HR practice is HARD See Dave Ulrich Future/Strategic Strategist Change Agent Processes People Employee Champion Admin Expert Day to Day Ops Focus D. Ulrich, HR Champions, 1997

12. Sub-Point 1 Are HR Practitioners Professionals? Professional Markers • Defined outcomes • A shared body of knowledge • Essential competencies • Ethical standards enforced • Clear division of roles

13. KEY POINT 2 HR’s Change Readiness is unclear Technology is fundamentally changing HR work • Employee self services • Leave administration and management • Performance management “sprints” • Data mining capabilities

14. 21st Century Employability Skills • Adaptability • Analysis / Solution mindset • Collaboration • Communication • Digital fluency • Entrepreneurial mindset • Empathy • Resilience • Self Awareness • Social / Diversity Awareness New World of Work, 2017

15. KEY POINT 3 • Unlearning • Learning new skills • Process analysis • Process mapping

16. KEY POINT 4 Master anticipation New world of work • Incessant demands – develop coping skills • Requires resilience – time to care: self & others • Thinking inclusivity - move to “We” thinking instead of “Me” • Being courageous – take a stand on issues

17. KEY POINT 5 Change has always been constant its now rapid • Be alive to your job requirements • Be “woke” to your family’s basic needs • Be alive to your community’s (neighbours’) presence • Be engaged, engaging & authentic

18. CONCLUSION HR/work will continue but will evolve The impact of AI (4IR) will be deep. Organizations need to have it embedded in strategy Humans will survive and master the 4IR/AI HR practitioners need to know how being professional looks like.

19. THANK YOU

20. jgule@ipm.co.za