systems for people

1. systems for people On the Move to Improve:DIMA’s ICT After Palmer and Comrie Cheryl HannahFirst Assistant Secretary, IT Services and Security

2. What We Do DIMA has responsibility for: • entry, stay and departure arrangements for non-citizens • border immigration control • settlement of migrants and humanitarian entrants • citizenship • ethnic and multicultural affairs.

3. DIMA at a Glance • Over 6500 staff • National Office: • 15 Divisions • 53 Branches • 4 locations across Canberra • States and Territories • 13 Regional Offices • Overseas • 69 locations offshore + 69 Overseas Posts

4. A Day in the Life of DIMA On a typical day we: • Receive more than 12,000 visa applications. • Grant 11,500 temporary and 500 permanent visas. • Grant citizenship to 375 people. • Handle around 7,000 calls. • Meet 560 clients face to face. • Process more than 60,000 people across the border. • Provide accommodation, meals, activities, health care and other services to 750 detainees.

5. What Happened Vivien Alvarez Solon Young Cornelia Rau

6. The Inquiries Vivien Alvarez Solon Young  Comrie Inquiry Cornelia Rau  Palmer Inquiry

7. The Inquiry Results • Cultural problems, not just an IT systems failure. • Governance problems. • Political pressure. • Delivery of service issues.

8. The Recommendations • Palmer: • 48 recommendations over 21 pages • Comrie • 12 recommendations over 3 pages, plus cited Palmer recommendations

9. What We Did people our business

10. What We Did DIMA Strategic Direction

11. What We Did Independent reviews: • Business Information Needs • IT Governance • National Archives Review on Record Keeping • IT Health Check (IT platforms)

12. What We Did Palmer Comrie Independent Reviews Business Information Needs 46 Recommendations IT Governance27 Recommendations Record Keeping77 Recommendations IT Platforms86 Recommendations Systems for People

13. What We’re Addressing • IT processes • Cultural change • Process change management • Training

14. How We’re Addressing It Many different initiatives. Some examples: • Records Management Improvement Program • DIMA College • Numerous governance initiatives. Spending $495M over four years.

15. Enterprise Information and Data Architecture • For all information – (structured and unstrucutured data and content) • IM Vision • IM Guiding Principles • IM Policies • IM Governance Information Strategy Information Structures Information Management Information Usage Guidelines, standards, templates for how information is used in: • Business workflows • Role definition • Collaboration • Search • Enterprise Information Model • Level 1 Corporate Data Model • Entity Relationships • Data Definitions (DIR) • Systems Data Models • System Interaction Maps • Data Schemas • Corporate Classification Structure(s) • for documents, web content and other unstructured information • Metadata definitions for data and content Guidelines, standards, templates for how information is: • Captured • Organised • Quality Assured • Stored • Maintained (Preserved, Disposed, Archived)

16. Governance Framework for Information Management

17. Managing Information Today e-

18. Systems for People systems for people

19. Portals “Portal-isation” of our work

20. Portals for Roles “Portal-isation” of our work LOCAL SYSTEMS LOCAL SYSTEMS LEGACY SYSTEMS The “Engine Room” What’s in a portal? Single Client View Workflow Business Processes Record Keeping Reporting Quality Assurance Process Policy & Legal References Online Training Help Security DATA What’s in the engine room? Data (Cleaned & Digitised) Reporting Engine Core processing Records Management OTHER AGENCIES

21. Questions Any Questions? Contact: Cheryl Hannah PO Box 25 Belconnen ACT 2616 Australia cheryl.hannah@immi.gov.au Ph: +61 2 6264 3312