How to Complete the Student Health Insurance Verification Process

1. How to Complete the Student Health Insurance Verification Process Campus Life & Student Support Services

2. Student Health Insurance • All UAMS students (full-time and part-time) are required to have health insurance coverage at all times. • UAMS sponsored student health insurance plan is Academic Health Plans (AHP). • For information AHP about Enrollment and Benefits visit: https://uams.myahpcare.com/benefits or contact Campus Life & Student Support Services at 501-686-6973. • All students are responsible for entering their health insurance into the student insurance portal https://online-apps.uams.edu/info/Home.aspx each semester. • All noncompliant student accounts are flagged if the student does not comply.

3. Student Health Insurance All students must verify health insurance coverage EACH semester.

4. Student Account Flagged? • If your account has been flagged, you must verify your health insurance coverage 1st for hold removal. • Once this has been completed the flag can be removed by Nakia Dedner at dednernakiaa@uams.edu or registrar@uams.edu . Please note this process can take up to 48 hrs.

5. UAMS Policy Standards Health insurance policies must meet minimum standards set forth by the Student Government Association and the Office of the Vice Chancellor for Academic Affairs.  Coverage must meet the following criteria: • Plan must provide at least $100,000 in Lifetime Maximum Benefits (for each covered injury or sickness incident) • Policy must have no major exclusions. Plan must include: major medical, pharmacy, emergency medical, and diagnostic x-rays/laboratory services • Health insurance coverage is required for the entire semester for which a student is enrolled • Individual plan must have a policy year deductible of $2,500 or less; family and employer plans are exempt from this requirement • Plan must provide identification card or policy with student name and/or policy information allowing student insurance monitors to confirm eligibility

6. UAMS Student Insurance Portal Please have the following documents near by, before attempting to log into the health insurance portal. • Insurance card • Policy Number/Member ID • Insurance contact information • Summary of Benefits/Plan Benefits System time out is set for 15 minutes

7. To Purchase Health Insurance • Students may purchase theuniversity sponsored insurance plan by logging in at https://uams.myahpcare.com/enrollment • For AHP benefits and enrollment information, call 855-824-9679 or visit https://uams.myahpcare.com/enrollment • Your student ID and DOB is required when enrolling into theuniversity student insurance policy.

8. Student Health Insurance • Your college will issue a user name and password to you during Orientation or Registration. • If you do not have a user name and password, you can not complete this process.

9. Student Health Insurance Portal • To enter your health insurance information, log into the student insurance portal below: https://online-apps.uams.edu/info/Home.aspx

10. UAMS Student Insurance Portal Students must have valid user name and password to complete the verification process.

11. UAMS Student Insurance Portal Next, select the “Log on” button

12. UAMS Student Insurance Portal Select the “To Do” tab

13. Student’s must complete insurance requirement by February 5th Select the “Click here” link to enter policy information Do you have a question for the clinic or student insurance? Click here.

14. UAMS Student Insurance Portal To renew or enroll into the AHP policy, click here To enter other insurance or AHP coverage click here

15. UAMS Student Insurance Portal Select the appropriate coverage box

16. AHP Coverage Verification Information • If you have Academic Health Plans, please select the AHP box and enter your AHP ID & select NEXT. • You will then receive an email stating, you have completed the process; this is your confirmation and proof you completed the process. • All AHP policy holders must verify coverage after enrollment and renewals each semester. This process is not automatic. • If you do not receive a confirmation email you have not completed the process. Please be sure to use Google Chrome or Firefox.

17. AHP Coverage AHP policy holders enter your AHP ID here then select finish Once you select “Finish”, you’ve completed the process (AHP policy holder only).

18. Other Health Insurance Coverage If you have other coverage you may proceed with the power point.

19. Student Health Insurance Portal Select the appropriate coverage box

20. Student Health Insurance Portal Enter your policy information

21. UAMS Student Insurance Portal • If your existing policy is missing a benefit, scroll down the screen and file an appeal. • Next submit your insurance summary of benefits to the “Ask Student Insurance/Student Health Clinic” email link. • Please only submit necessary pages when forwarding the Summary of Benefits.

22. UAMS Student Insurance Portal • Once an appeal has been filed, the student will receive an email from Nakia Dedner with specific instructions. • Please turn in ALL necessary documentation to complete the appeals process in a timely fashion. • All appeals must be completed within the existing term it was filed. • Appeals may take up to 10 business days to process. .

23. UAMS Student Insurance Appeals To check the status of an appeal you may contact Nakia Dedner at Campus Life and Student Support Services. 501-686-6973

24. UAMS Student Health Clinic • SHC is located on the terrace level of the Family Medicine Building at 521 Jack Stephens Drive.  The clinic entry is on the east side (Cedar Street) of the building.  Free parking is located behind the building and may be accessed from Cedar Street. • Available to full-time and part-time students- fee payment verification required. • Students MUST present their student ID before services are rendered.  It is recommended that all students bring evidence of insurance coverage in the event outside labs are required. • To make an appointment or inquire about services Contact Student Health Clinic call 501-686-6381.

25. UAMS Student Health Clinic • To have your AHP policy deductible waived, make the UAMS Student Health Clinic your 1st stop, when ill. • Note the UAMS Student Health Clinic is an acute care only clinic. • For emergencies please go to the Emergency Room or dial 911

26. Campus Life & Student Support Services For more student insurance information 501-686-6973 @ UAMS ASG