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Change and Leadership in a business environment

Change and Leadership in a business environment. Jeff Chernoff Insurance and Trust jmc@iat.bz 813-933-7333. What do all of these words have in common. Penicillin Napster Amazon Uber. Each of these words led to a change. Penicillin changed Medicine Napster changed the Music Industry

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Change and Leadership in a business environment

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  1. Change and Leadership in a business environment Jeff Chernoff Insurance and Trust jmc@iat.bz 813-933-7333

  2. What do all of these words have in common • Penicillin • Napster • Amazon • Uber

  3. Each of these words led to a change • Penicillin changed Medicine • Napster changed the Music Industry • Amazon changed the way people purchase • Uber changed the way people travel

  4. Agenda • Who am I • Emerging Leaders • Change in Business • Q & A

  5. Who am I • Worked in Higher Education • 2009 • 2010 Started in family business

  6. Emerging Leaders of Tampa Bay • Program is for young professionals age 21 - 35 • A leadership organization affiliated with the Greater Tampa Chamber of Commerce • Hub for Business/Professional Development • Diversity and Inclusion/Community Outreach • Catalyst/Public Policy

  7. Change in Business • 4 generations in business today • Businesses and Consumers want access faster • Industries who refuse to change are subject to the “Napster Effect.”

  8. Change Specific to Insurance • Average age business owner is 52 • Automated vehicles impact on auto insurance and owning of vehicles • Life Insurance – living longer/technological advances in underwriting • Personal Injury through Social Media • It’s about the experience

  9. Communicating with Stakeholders • Communicating based on generation (e.g. in person, phone call, e-mail, text, emoji) • Customer Service defined by each individual • Inter-generational conflicts • Benefits – 401K vs working from home

  10. Review • Who am I • Emerging Leaders of Tampa • Change in Business • Communicating with Stakeholders

  11. What did you want to hear, but have not yet?

  12. What was most impactful, and what will you do differently?

  13. Change and Leadership in a business environment Jeff Chernoff Insurance and Trust jmc@iat.bz 813-933-7333

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