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Inform Billing

Inform Billing. About us and our products. December 2013. About us. Inform Billing is a privately owned and independent company with a management team that boasts more than 40 years’ experience in both telecoms and the general billing market

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Inform Billing

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  1. Inform Billing About us and our products December 2013

  2. About us • Inform Billing is a privately owned and independent company with a management team that boasts more than 40 years’ experience in both telecoms and the general billing market • We pride ourselves on our vast market knowledge and ability to provide a wide range of billing services that deliver real benefits to our customers • Our highly skilled in-house development team is available to support you throughout the billing process and with any further individual needs • It’s an old saying but it’s true; Inform Billing are big enough to cope but small enough to care

  3. Our history • Established at the beginning of 2010, Inform Billing has quickly affirmed its place as a leading billing specialist • Born from a management buyout, Inform Billing emerged from two companies; PAN Telecom Limited and Edge Telecom Limited • Following the buyout, Inform Billing became an independent company owned by founders Shaun Bodsworth and Darren Salisbury. They are now complemented by a growing team of highly experienced colleagues • Inform Billing continues to deliver and develop solutions that give its customers real results

  4. Our offering • Inform Billing Solutions provide more than just a ‘billing platform’, we can offer your • company the following: • Increased productivity • Better company workflow - controlled access to all customer data • A better experience for your customer - through up-to-date information • Better and more accurate billing - less errors mean increased profits • Flexible ways to increase margins - rating and charge options • Powerful reporting - empowering better decision making • A company that you can trust • Full support and over 15 years’ of development experience

  5. Our products • Eclipseis a billing package that allows you to manage customer account information and billing data from a single point of reference, as well as providing a complete view of all customers’ rates and charges • Enlightenis a fully featured on-line end customer billing portal. Hosted by us, it is branded like and accessible from your website. Enlighten is only available in conjunction with Eclipse

  6. Eclipse – what it does • Enables full re-rating of call data records • Using the power of an SQL database, Eclipse can handle unlimited numbers of calls • Enables multiple products/ services to be billed on a single bill • not just traditional telecoms – Eclipse can bill all services including VoIP and SIP • It also bills non telecoms products and services • Provides customer service staff with accurate information • Eclipse was designed from the ground up with usability in mind • Designed for resellers working in all types of markets • Including traditional voice, IT, data, VoIP, MPLS, hardware, PABX and mobile

  7. Eclipse – main features • Developed and supported in-house • CRM tools and features • Profit and trend analysis reporting • Powerful reporting functions • On-line help system • White label and third party billing • Mail merge and email merge facility • Customer defined fields at various account levels (45 fields in total) • Manual invoices, credit notes and out payments catered for • Direct Debit file creation and multiple payment methods supported • Four layer billing (account, billing plan, cost centre and number level) • Supplier charge files can be imported • All carrier CDR formats supported • Reprint any invoice at any time direct from the user PC • Accounts integration including Sage, Xero, Quick Books • Six levels of account type (customer, dealer, reseller, contact, prospect, supplier) • Full dealer commission sub-system for calculating commissions • Fast and accurate CDR loading and rating (approx. 5 million CDRs per hour) • Complex error checking of imported CDRs • Hosted and on premise options • Bill using paper, PDF or web (when used with Enlighten)

  8. Eclipse – look and feel

  9. Eclipse – look and feel

  10. Eclipse – why choose? • Developed in-house by experts with over 20 years’ of billing system design experience • Enables one-off charges as well as a range of recurring charges • User-friendly and easy to configure • Our dedicated support team are available from day one • Call data records and other charges are rated quickly and with total flexibility • Scalable and affordable • Links to Enlighten for end-user web billing access

  11. Enlighten – what it does • Fully featured online end-customer billing portal • Three login portals (all accessed via the same URL): • End customer • Dealer • Reseller • Invoices can be reviewed, re-printed and analysed • Calls can be analysed allowing the customer to review calling patterns, spend trends and to run standard reports • Customers can make changes to parts of their account settings • Links to Eclipse providing an automatic method of getting user initiated changes actioned

  12. Enlighten – main features • Branded to match your website • Simple end user registration process • Easy upload of data from Eclipse • Access available 24/7/365 • 15 months of rolling data held for each customer • Review historic invoices • Download historic invoices in PDF and .csv formats • Review, report and filter on calls made • Filter call data to match specific requirements • Standard reports available for view or download • End customer self-service of information

  13. Enlighten – look and feel In all these examples Enlighten is using the Inform Billing branding – this would be skinned to reflect your website branding

  14. Enlighten – look and feel

  15. Enlighten – why choose? • Branded in-line with your business to enhance your service offering • Customers gain control over invoice information and can self-service • Customers can access historic invoice information – up to 15 months • Easy to use and easy to configure for the reseller • Customers can run standard reports online • Links with Eclipse for easy data uploads and retrieval of change requests • Support from day one from our dedicated support team

  16. Other products and services Inform Billing also provides: • Bespoke development • Bespoke integration • Managed (white label) billing • Training and consultancy We are always happy to chat through any additional requirements you may have.

  17. Please contact: • Shaun Bodsworth, Director • Inform Billing Solutions Ltd • Unit E The Barton Fields Centre / Barton Blount • Church Broughton / Derbyshire / DE65 5AP • 0844 544 8488 • www.informbilling.co.uk • @inform_billing To find out more Please contact: Shaun Bodsworth, Director Darren Salisbury, Director Inform Billing Solutions Ltd Unit E The Barton Fields Centre | Barton Blount Church Broughton | Derbyshire | DE65 5AP 01332 92 70 80 www.informbilling.co.uk @inform_billing

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