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Smart Classroom Training Troubleshooting

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Smart Classroom Training Troubleshooting

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    1. Smart Classroom Training & Troubleshooting Presented by, Amber Kutny, ITTS Media Technician

    2. Welcome Amber Kutny, Media Technician FAYETTEVILLE STATE UNIVERSITY Office: (910) 672-2123 Mobile: (910) 237-0760 Fax: (910) 672-1916 E-mail: akutny@uncfsu.edu Video IP: 152.6.18.194

    3. Welcome ITTS Website: http://www.uncfsu.edu/itts/ SMART Classroom Website: http://www.uncfsu.edu/itts/smart_classrooms/

    4. Interact with me What does it mean to be educated in the 21st century? What makes education so different now?

    5. Interact with me Who is currently using A/V technology in their teaching? What do you use the most? Comments, positive & negative, regarding the technology?

    6. Contents of SMART Classrooms SP Control Panel Projector Electronic Screen (or Smart Board) Computer VCR Document Camera Sympodium Monitor (or Smart Board) Audio Amplifier & Speakers

    7. Overview of Setup

    8. Controlling the System: SP Control Panel All SMART Classrooms have one built into the podium

    9. SP Controls

    10. Display Options Select the output you wish to view through the projector

    11. Additional Plugs Control all equipment from one panel 2 additional plugs S-Video (video camera, microscope) Laptop Bring your own cables Select “Laptop” (where applicable) Select “Computer” (where applicable) Scroll Lock Scroll Lock 2 – Secondary Input Scroll Lock Scroll Lock 1 – Primary Input Set your laptop to project out of the VGA port “Fn” key and “F#”

    12. Additional Plugs

    13. Computer Plays DVDs 2 USB ports on front Audio out & Line in on front Log in & Log out ONLY Rebooting is rather time consuming

    14. VCR (DVDs play through the Computer)

    15. VCR Controlled on SP Control Panel Controls may not work if IR sensor is damaged Use the controls on the VCR Volume Controls On SP Control Panel Audio Amplifier must be On, Speaker A, Volume Up

    16. Document Camera Displays anything you put on it If LIQUID or ALIVE put in a container PLEASE Uses Take notes; project books / pictures / transparencies; demonstrate skills, etc.

    17. Document Camera Turn Document Camera “on” Switch is on the Document Camera Select the Document Camera input On SP Control Panel Note the image is on the projector AND on the monitor

    18. Sympodium Monitor Write on majority of applications Exceptions are playing videos

    19. Sympodium Monitor Writing controls located at top of monitor Pointer / Black / Blue / Red / Eraser

    20. Sympodium Monitor Eraser tips Circle section and tap in middle – erases section Change to pointer and tap once to delete ALL writing

    21. Audio Amplifier MUST Be “on” (Green) Select “Speaker A” (Red) Volume knob turned up

    22. Classroom Troubleshooting

    23. Interact with me Most common problems in A/V classrooms? ITTS Help Desk – Here to Help You Ext. 2085 In-room phone – direct line FootPrints Work Order Ticket https://helpdesk.uncfsu.edu Please… remember your manners Many students man the phone lines

    24. FootPrints Tickets Important information to include Contact Information & preferred method of contact Location of problem In body AND in subject Specifics of the problem What doesn’t work? How do you know this? Visuals / messages / beeps? What did YOU try?

    25. FootPrints Tickets Importance Please state… (and be honest) Please fix at some point within the semester Please fix at your earliest convenience MUST have fixed ASAP (Emergency)

    26. FootPrints Ticket - Example

    27. Computer Problems Cannot log onto the domain! Is UNCFSU selected? Is your password correct? Is the Caps Lock on? Is the Num Lock on? Is the internet cable SECURELY plugged into the wall port? If visible – are there blinking lights where the cable is connected into your computer?

    28. Computer Problems Cannot access webpage(s)! Were you able to log onto the domain? Can you access any webpage? Inside domain – www.uncfsu.edu Outside domain – www.google.com, www.yahoo.com Is a red X over your Comp-to-Comp icon? Can you access your network drives? Network drives (O:/, P:/ and T:/ )

    29. Computer Problems Projector won’t turn on! Is the SP Control Panel blinking red? Wait 60 seconds (for cool down) and try again

    30. Computer Problems Projector says “no input” & displays blue! Which input is selected? Document Camera, VCR, S-Video, and Laptop if NOT ON and selected will display this If laptop plugged in… Has main computer idled too long and is displaying a screen saver? Move the mouse

    31. Computer Problems No audio! Is the projector on? Is the SP Control Panel’s audio turned up? Is the computer audio unmuted and turned up? Is the program audio unmuted and turned up? Is the audio amplifier on? Speaker A selected? Volume knob turned up?

    32. Computer Problems Cannot locate my T:/ Drive! Steps for ALL computers: My Computer > P:/ > Apps > Scripts > employee-t.bat

    33. Computer Problems

    34. Computer Problems

    35. Computer Problems

    36. Computer Problems

    37. Computer Problems

    38. Computer Problems

    39. Advanced SMART Software Section

    40. SMART Classroom Software SMART’s license allows any faculty member, staff member, or current student to have a copy of the SMART software loaded onto their computer.

    41. Software Request Put in a FootPrints Ticket A member of ITTS will come to your office to install the software

    42. Unique to SMART Classrooms SMART Control Panel Where to locate/activate Double Click Icon

    43. Contents Notebook Recorder Video Player Keyboard Pen Tools Settings BridgeIt Help More

    44. SMART Notebook Similar to PowerPoint Can add slides Note take on the screen

    45. SMART Notebook Gallery Essentials for Educators SEARCH & DISCOVER! Make presentations In class Before Class

    46. SMART Notebook Capture Tool 4 Options Click & Drag Frame Capture Capture Screen Freehand Capture NOTE: To capture outside of SMART Software “Print Scrn” key – Copies screen to clipboard “Alt” with “Print Scrn” – Copies selected window only

    47. SMART Notebook Export 4 Options Web Page Image File (.jpeg) PDF PowerPoint NOTE: May shift images

    48. SMART Recorder Can record audio and video of desktop! Great to accompany online courses! WILL slow down computer Close unused applications No editing capabilities

    49. SMART Recorder - Example

    50. SMART Video Player Can write on video files as they play DOES NOT play DVDs I still recommend WinDVD or Windows Media Player

    51. Onscreen Keyboard Use in classroom when using Sympodium Tethered Pen Not recommended for password typing! Not recommended for long phrases

    52. Pen Tools Convenient Visual reminder of pen options Access other tools Change Color Size Transparency Pattern

    53. Settings Realign SMART Board Sympodium Monitor

    54. Bridge-it, Help, and More Bridge-it We do not have a license for the full version Similar to Windows Live Meeting Help More Hidden tools Geared towards K-12

    55. Document Camera Capture Program Capture Document Camera images as .jpeg image files Different program for each model Slim Promax’s programs Have some bugs; may not work

    56. Final Thoughts…

    57. Keep the Equipment Safe Report suspicious activity IMMEDIATELY to campus police Ext. 1295 Close doors securely behind you Close windows at the end of the day Leave NO unauthorized person alone in a technology rich classroom

    58. When We All Pitch In WE ALL WIN!

    59. THANK YOU! For additional assistance please email or call me.

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