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Situational Stress Reactions

Situational Stress Reactions. Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation. Our Formula for Success is:. Breathe Be Calm Focus Identify Best Outcome Visualize Goal Take Calculated Steps. Leading the Way.

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Situational Stress Reactions

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  1. Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation.

  2. Our Formula for Success is: • Breathe • Be Calm • Focus • Identify Best Outcome • Visualize Goal • Take Calculated Steps

  3. Leading the Way • According to Ben Sherwood in his book The Survivor’s Club due to inexperience and not being prepared “…Most people panic and wait to be told what to do” in a crisis.

  4. The Survivor’s Club by Ben Sherwood “Above all, I wanted to learn the secrets of who survives… The Key to Survival is attitude… If you lose the will to live, odds are you aren’t going to make it.”

  5. Your Thoughts Matter! • The Law of Attraction states: • Like attracts like, so when you think a thought you are also attracting like thoughts to you. • Your current thoughts are creating your future. • What you think about the most, or focus on the most, will appear. The Secret by Rhonda Byrne

  6. Your Attitude is Everything! Glass Half-Full versus Glass Half-Empty Optimism versus Pessimism

  7. The Survivor’s Club QuizWhat is your Survival Type? Take the Survivor’s IQ Test Type “Survivor IQ” into Google Search options will appear

  8. According to Ben Sherwood the author of The Survivor’s Club • We all have survivor qualities • There are Five Types of Survivors: • Thinker • Believer • Realist • Fighter • Connector

  9. You’re distracted at a shopping mall and suddenly realize that your child is gone. • Panic • Get Help Immediately • Start yelling her name • Look for signs from God to find him/her • Calmly walk to the place where I last saw him/her Excerpt from: The Survivor’s IQ Quiz

  10. The Survivor’s Club According to Sherwood: Everyone has these survivor qualities within them, but most people don’t get the opportunity to use and develop them.

  11. People Can Be DifficultEspecially in a Crisis!

  12. “Fight or Flight” Response Human primitive response is “Fight or Flight” Brain/Body Response to assist us in standing and fighting or running for our lives.

  13. Coping with Intense EmotionsCommunication Speak • Speak slowly & clearly at a volume no louder than necessary to be heard. • Speak to the person with Respect. • Acknowledge the person’s feelings.

  14. Coping with Intense EmotionsCommunication Listen • Active Empathetic Listening, Reflecting back to them their concerns and fears. • Working to establish best outcome for the person in distress as well as for yourself and the others involved.

  15. Coping with Intense EmotionsCommunication Focus/Attention • Focus your attention on the upset person to let them know you are interested in what they have to say. • Maintain a relaxed, yet attentive posture.

  16. Coping with Intense EmotionsCommunication Suggestions: • Ask for small specific favors such as asking the upset person(s) to move to a quieter area. • Use delaying tactics. • Be reassuring and point out choices. • Accept criticism in a positive way.

  17. Coping with Intense EmotionsCommunication If the Person Becomes Agitated, and Challenges, or Questions Your Authority: • Answer the question calmly. • Repeat your statement calmly, until accepted. • Move on with your plan to reach your best outcome.

  18. Coping with Intense EmotionsCommunication If the person Becomes Agitated or Refuses to Follow Directions: • Do not assert control (No Power Struggles) • Let the person gain control of themselves. • Remain professional • Give the person time to think

  19. Coping with Intense EmotionsCommunication If someone becomes threatening: • Seek the assistance of other people in the group to help redirect and calm this person • Give them time and space • Move on toward your Best Outcome

  20. Keep Your Eye on the Ball! • Have Your Best Outcome in Mind. • Focus on the steps to Your Best Outcome. • Remember, be flexible. You may have to deviate from your original plan to accomplish the goal.

  21. Again, Your Thoughts Matter! • Panic happens due to what you are thinking (or Saying to Yourself). • Focus on your desired Outcome!

  22. Your Breathing Matters! • Short shallow breaths intensify anxiety and feelings of panic. • Deeper breaths can relieve anxiety and panic.

  23. Principle for Managing Worry & Fear By Dale Carnegie • Say to Yourself: “What is the Worst thing that can happen?” • “What is the Best thing that can Happen?” • “What can I do to create the best outcome?”

  24. Scenario Work Groups& Discussion

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