GoPro Product Portfolio 2009

1. GoPro Product Portfolio 2009

2. GoPro: Where We Stand Leading developer of solutions forhuman workflow and case management Celebrated solutions Strong market position, growing profits Investing in technologydevelopment Product history spanning 15 years Annual upgrades of main products and regular major releases

3. You Asked, We Delivered Communicating with users • Ticket system • Annual conference • Meetings with user groups • Feedback from business partners

4. Our Vision Fulfil the needs of case, document and process management for both public and private organisations Our Product Portfolio provides different user groups with the flexibility to tailor their system to their needs and software environment, with the option of adding functionality and localization. Bring focus and clarity to your working environment GoPro helps you use information intelligently. Maximise efficiency and improve agility on the market with dynamic business processes and coordinated access to accurate real-time information.

5. A Better User Experience

6. GoPro Product Portfolio Versatile Products, Powerful Features

7. The needs of GoPro users… Integration with desktop environment A simple way to customize the system Simple administration Simple but effective interface Structuring of all documents and email Client management Case management Process management Responsibility and case status Increased ROI; Greater value from the installed solution Integrate backend and the web Complete overview of employee status

8. ... represented in the product portfolio Integration with desktop environment A simple way to customize the system Simple administration Simple but effective interface Structuring of all documents and email Client management Case and process management Responsibility and case status Increased ROI; Greater value from the installed solution Integrate backend and the web Complete overview of employee status

9. GoPro Essential A powerful solution for client-, case-, and document handling • Our core case-, communications- and clientmanagement system • Full integration with GoPro Desktop • Easyinstallation and maintenance

10. GoPro Advanced Streamline your daily operations with time saving tools • Give your company a professional image with template support and bulk mail* management • Gaininstant overview of the information in your system with categories and journal keys • Track and organise work with powerful teamwork tools

11. GoPro Processes Design and implement standard business processes in a simple, cost-effective way Organise workflow and ensure that work conforms to quality standards with phases and approval cycles Stay informed of new and ongoing cases with calendar integration

12. GoPro Documents Get the benefits of full-featured Document Management Prevent information loss with version control Centralise document storage, savingenergy and storage space

13. GoPro Knowledge Information tools for a comprehensive overview of your company's status One-click access to information from external web services Automatically monitorthe attendance and calendars of employees MyPlace view provides overviewof cases, open phases or documents of interest Content-sensitive actions, look-up and guidance

14. GoPro Self Service Give your customers access to the online services they demand Give your customers online access to services and status updates Empowers customer/citizen participation Includes full SharePoint integration

15. More for Less GoPro Professional Plus GoPro Enterprise

16. GoPro Professional Plus GoPro Professional Plus is a bundle for GoPro Essential, GoPro Advanced, GoPro Processes , GoPro Documents and GoPro Knowledge Fits the needs of middle sized private and public organisations Additional features to earlier products such as GoPro.net

17. GoPro Enterprise GoPro Enterprise is a bundle of the whole GoPro Product Portfolio as well as the Portal interface for the Self Service solution Perfect for large-scale organisations or businesses Best choice for service oriented organisations Best product value

18. Meeting Your Needs Mapping target user groups to GoPro products No need to install what you do not need Sample setup scenarios

19. Scenarios : Simple installation GoProEssential GoProAdvanced GoProProcesses For a small organisation with storage needs of less than 50.000 documents, GoProEssential may suffice. For unlimited documents option and more advanced functionality like categorisations andtemplate supportadd GoProAdvanced. For review cycles and automatic processes, GoProProcessesis a valuable addition to the portfolio.

20. Scenarios : Medium size installation • If you have GoPro Essential, Advanced and Processes, you might want to deploy GoPro Documents for added Document Management options. • In a teamwork environment, the versioning options of GoPro Documents can prove invaluable. • Furthermore, GoPro Self Service is essential for all organisations that service a large number of customers or citizens. The solution can save a great deal of time on data input from customers, resulting in increased ROI. GoProEssential GoProAdvanced GoProProcesses GoProSelf Service GoProDocuments

21. Scenarios: Medium and Large Deployment GoProEssential GoProAdvanced GoProProcesses GoProSelf Service GoProDocuments To take full advantage of the GoPro Product Portfolio, your organisation can deploy all GoPro products: • GoPro Knowledge adds value to various features of the GoPro Product Portfolio, and gives you complete overview of available employees. • The Guidance features will enable your organisation to ensure seamless work procedures, leading to increased quality of service which will have a positive effect on your long term revenue stream. • A portal interface is available, as well as a customisation license for further options of tailoring the system to your needs. GoProKnowledge

22. Upgrade Paths How will this look? Upgrade paths for existing customers Sample deployment scenarios

23. How will this look • Products priced separately for flexible installations • Excellent value on package deals • Special offer for existing customers: upgrade to the bundling offers before 2q 2010, without having to buy new licenses (same for more maintenance) • A great deal on new technology • Let us take a look...

24. Upgrade your system GoPro Professional Plus Free* Payment Payment GoPro Current Solution GoPro Current Solution GoPro Current Solution 2009 After 1q 2010 2011 Free* upgrade for existing customers until end of 1q 2010 *No initial price for users of GoPro.net. *Can affect the monthly maintenance fee depending on size and deployed solutions.

25. Upgrade your system GoPro Enterprise Free* Payment Payment GoPro Current Solution GoPro Current Solution GoPro Current Solution 2009 After 1q 2010 2011 Free* upgrade for existing customers until end of 1q 2010 *No initial price for users of GoPro.net. *Can affect the monthly maintenance fee depending on size and deployed solutions.

26. Maintenance • By default we will upgrade • GoPro .NET => To GoPro Professional Plus • Other available options • GoPro Essential + GoPro Advanced + GoPro Documents will not bring changes to maintenance fees • GoPro Enterprise with increase of +35% - 70% (depending on deployment size)

27. Thank you