FAB INFOSOLUTIONS LLC. U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860

1. Your Ideal Partner For Business/Knowledge Process Outsourcing BUSINESS TRANFORMATION OUTSOURCING FAB INFOSOLUTIONS LLC. U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860 India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo,  Navrangpura, Ahmedabad, Gujarat, India 380009 Ph. +91-990-996-0009 Email :-support@fabinfoslutions.com

2. Your Ideal Partner For Business/Knowledge Process Outsourcing • CORPORATE OVERVIEW • 4+ Years in Business, State-of-the-art Infrastructure, Worldwide Clients • 100% Client Retention History • Highly skilled talent pool with best practices • ISO 9001:2000 based Process Methodologies • 7x24 Operations with Worldwide Support Centers • Strong commitment to its customers and employees • Robust, scalable and secured technology infrastructure • Transnational Operations: Macon (USA); Ahmedabad (INDIA) BUSINESS TRANFORMATION OUTSOURCING

3. SERVICES AND SOLUTIONS Your Ideal Partner For Business/Knowledge Process Outsourcing Years of Experience in Performing Complex Knowledge –Based Processes for Worldwide Clients Service Offerings Customer Care Services Mortgage & Title Settlement Services Back Office Services Process Centers Program & Process Management Quality Management Client Management Knowledge Repository Service Delivery Voice Based Non- Voice Inbound Outbound Document Processing Engagement Models Delivery Business Model Onsite Offshore FTE Based Transaction Based Shared Risk/Reward Joint Ventures BUSINESS TRANFORMATION OUTSOURCING

4. CUSTOMER CARE SERVICES Your Ideal Partner For Business/Knowledge Process Outsourcing End-to-end Customer Care Solutions for a Wide variety of Industries and Geographies • Inbound Customer Care • Customer support • Billing query resolution • Order management • Account maintenance • Order booking • Customer Grievances Resolution • Customer inquiry • Outbound Customer Care • Sales - Telemarketing • Verification Services • Industries Served • Telecommunications • Banking, Finance, Securities and Insurance (BFSI) BUSINESS TRANFORMATION OUTSOURCING

5. Your Ideal Partner For Business/Knowledge Process Outsourcing Mortgage & Title Settlement Services Loan Processing for Medium to Large Mortgage Companies, Brokers and Lenders • Title Settlement Services • Title Insurance binder and Endorsements • Titles Searches • Confirm property taxes • Mortgage Pay-offs • Final HUD or Settlement Statement BUSINESS TRANFORMATION OUTSOURCING

6. Your Ideal Partner For Business/Knowledge Process Outsourcing FAB Infosolution’s Talent Strategy and Practice Hire the Best, Invest in Training and Retain the Top Talent Pool • Objectives • Be the “employer of choice” for passionate and talented professionals, by providing a learning and fun-filled environment and intellectually enriching experience • Create systems, policies and processes that drive a ethical, transparent, fun-filled and vibrant work culture • Promote employee well being and facilitate individual development • Key Practices • Equal opportunity employer • Respect for Diversity • Multi-cultural workforce • Sensitization through cultural and business conduct orientation program • Open and Transparent Policy Guidelines • Significant investment on employee well-being and development BUSINESS TRANFORMATION OUTSOURCING

7. Your Ideal Partner For Business/Knowledge Process Outsourcing Commitment to Quality & Data Security Best Practices through inbuilt Quality Processes and security of Intellectual Property Quality • Total Quality & Compliance Department • Quality Assurance of Processes, Systems and Human Assets • Statutory and Regulatory Compliances • Best Practices Used in regard to • People • Processes • Technology • Global Standards • ISO 9001:2000 Process Standard Data Security • Employee Background Check • Authenticated Access • Security for Online Data Access • Security Surveillance • Access Rights Management • Security Violation Activity Report • Multi-level Firewall Architecture • Backup and Disaster Recovery • Business Continuity Plan with Multiple Locations BUSINESS TRANFORMATION OUTSOURCING

8. Your Ideal Partner For Business/Knowledge Process Outsourcing FAB Infosolution's Process Migration Framework Do the Right Thing First and then Do It Right Opportunity Identification Solution Identification Transition Service Delivery • Opportunity Identification: Presents the Client with high-level outsourcing and savings potential. FAB Infosolutions identifies outsource-able process that can be examined further. • Solution Identification: Based on Client go-ahead, FAB Infosolutions explores the identified areas in greater detail. FAB Infosolutions presents to Client price, savings, ROI and high level design for the adapted processes, ready to be transitioned to FAB Infosolutions. • Transition: Thorough understanding of Client processes, designing technology for the adapted process, baselining and identifying Client Critical to Quality Areas (CTQ’s), process(es) are moved to FAB Infosolutions seamlessly. • Service Delivery: Day to Day operations of the process at FAB Infosolutions. Process is monitored on the basis of Client defined CTQ’s. BUSINESS TRANFORMATION OUTSOURCING

9. 2-4 Wks 6 Wks 12 Wks 16 Wks Assessment Pilot Roll Out (Live) Planning & Design Activities • What processes are candidates for outsourcing? • Which if those are easily outsource-able (interdependence, technology/infrastructure, cost/benefit)\? • How ready is the organization for outsourcing? • What are the low hanging fruits for easy proof of concept? • Ideal geographic location • Business model—per transaction, per hour, performance based, or a combination • Skill-set required • Resources required for complete transition (People, Process & Technology) • Expected Scale/Growth, ROI/Outcome/Timeline • BCP/DR planning • Identify risks and mitigation plan • Establish physical infrastructure • Recruit and train operators • Establish robust communications infrastructure • Process re-engineering • Identify various matrixes • Define structures • Identify training needs • Define & create control & monitoring mechanism. • SLA setting/ re-engineering • Go Live! • Track deliverables/quality • Monitor process efficiency • Process & Resource Optimization • Seamless and continuous communication • Quality analysis & improvement End Product • Prioritized and phased list of processes • Estimated savings per annum • Robust business plan • Change management and communications plan for affected employees • Development & designing of business tools • Functioning remote services operation for initial scale • Better trained staff • Establish benchmarks • Risk management plan • Completely functioning remote services operation • Process optimization • Project management and communication team • Monthly reports and improvements Migration & Transitioning Team Methodologies & Framework, Knowledge Repositories Quality Framework – People, Process & Technology Information Security Policies, Risk Management & Business Continuity Framework Your Ideal Partner For Business/Knowledge Process Outsourcing Proven and Systematic Business Transition and Migration Approach • Requirement Sessions • Identify Core Functions • Data Requirements • Prototyping / Navigation Flow • Define Workflow • Project Schedule • Architecture • Deta55-iled Design • Coding Guideline • Environment / Configuration • Communication Plan • Prepare Test Plan • Release Process • Validation Testing • Regression Testing • Load Testing • Failover / Recovery Testing • Integration Testing • User Acceptance • Phased System Rollout • End User Training & Documentation • Identify & Monitor Performance Metrics • Development • Unit Testing • Code Walkthrough • Test Bed Preparation BUSINESS TRANFORMATION OUTSOURCING

10. Your Ideal Partner For Business/Knowledge Process Outsourcing Infinite Scalability, Focus on Your Core Business, Reduce Costs Significantly, Maintain Quality BUSINESS TRANFORMATION OUTSOURCING

11. Your Ideal Partner For Business/Knowledge Process Outsourcing End-to-End Mortgage Loan Processing • Data Entry: Basic Loan Details, Track General & Agent List, Third Party Information, Step by Step Loan Progress • Pre-Qualification: Manual Pre-Qualification & Online Automated Pre -Qualification • File Validation: Data Accuracy, Completeness of Information, Availability of Appropriate RESPA & State Specific Disclosures, Supporting Documentation Identification • Financial Examination: Income & Assets Assessment, DTI & LTV Validation & Adherence to Guidelines • e-Underwriting: DU / DO / LP and Other Lender Specific AUS • Third Party Orders: VOE, VOD, VOR, VOM & VOL, Appraisal, Title , Insurance, Pay-Offs, Condo Questionnaire & Other File Specific Documents • Loan Submission: Online Submission, Fax/e-Mail & FedEx • Clearing Conditions: Loan Approval Analysis, Conditions Validations and STIPS Co-ordinations • Closing & Funding: Schedule Closing, Drawing Docs, HUD1 Validation, Coordinating Closing & Order Funding • Compliance & Post Closing: Compliance Package Preparation, Trailing Docs & Lost Document Recovery. BUSINESS TRANFORMATION OUTSOURCING

12. Your Ideal Partner For Business/Knowledge Process Outsourcing Highest Quality Standards, Faster Turn-Around & On-Time Delivery • State Specific Statutory and Regulatory Compliance • Adherence to Service Level Agreement with Clients • Work Flow Accuracy • Adherence to Turn Around Time • Identification of Training/Re-Training Needs • Defining and Maintaining Process to Process Quality Threshold • Process Reengineering and Optimization BUSINESS TRANFORMATION OUTSOURCING

13. Your Ideal Partner For Business/Knowledge Process Outsourcing Title & Settlement Processing Services – Quality Commitment Highest quality standards, faster turn around and on-time delivery • State-wide Compliance Check and Adherence to all RESPA Guidelines • 3-Quality Filters to Ensure ERROR – FREE PROCESSING • First check while processing • Second review before submission of the order by Quality Analyst • Final check by Account Manager (Random in case of excess transactions) • Service-level Per Client Requirements • Highest Accuracy • System driven process methodologies BUSINESS TRANFORMATION OUTSOURCING

14. Your Ideal Partner For Business/Knowledge Process Outsourcing Engagement Models for Title Processing Engagement Models Delivery Flexible Business Models Offshore FTE/ Month Onsite Per Transaction Joint Ventures Fixed+ Transaction Flexible Models Aligned to Client Need/Size • Benefits of Models • Scalable and Flexible Models • Multi-location Delivery • Integrated Business Continuity Plan • Convenience for Title Companies, Attorneys and Underwriters BUSINESS TRANFORMATION OUTSOURCING

15. Your Ideal Partner For Business/Knowledge Process Outsourcing Benefits for Title Companies, Attorneys & Underwriters Expand your Business, Lower your Costs & Decrease your turn-around-time • Convert your risk inherent decision making to 'rules based' decision support • Processing stage transparency • Improved accuracy through built-in quality control and rating • Pro-active issue notification • Modularized or selective procedure of End to End Title & Settlement processing for all sort of Title Companies & Attorneys • Comprehensive management reports and milestone tracking BUSINESS TRANFORMATION OUTSOURCING

16. Your Ideal Partner For Business/Knowledge Process Outsourcing Contact us for an Evaluation of Your Outsourcing Potential India Office: 203-204 Animesh, Opp. Union Bank, Above Ford Cargo,  Navrangpura, Ahmedabad, Gujarat, India 380009 Ph. +91-990-996-0009 U.S. Office: 479 Apple Blossom Way, Macon, GA 31217 Ph. 1-205-660-7860 BUSINESS TRANFORMATION OUTSOURCING

17. Your Ideal Partner For Business/Knowledge Process Outsourcing THANK YOU BUSINESS TRANFORMATION OUTSOURCING