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QEMS SME Certification

The Mandate of TTBS. The mandate of TTBS is to develop, promote and enforce standards for:Improvement of quality and performance of locally produced and/or imported goodsEnsuring industrial efficiency and developmentPromoting public welfare, health and safetyThe protection of the environment. P

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QEMS SME Certification

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    1. Q&EMS SME Certification Rodney Ramnath Certification Division TTBS

    2. The Mandate of TTBS The mandate of TTBS is to develop, promote and enforce standards for: Improvement of quality and performance of locally produced and/or imported goods Ensuring industrial efficiency and development Promoting public welfare, health and safety The protection of the environment

    3. Primary Function of TTBS National Standards Body National Certifying Body National Laboratory Accrediting Body National Metrology Institute Legal Metrology Inspectorate

    4. Certification

    5. TTBS definition of SMEs What is a small or medium sized enterprise? TTBS definition Minimum workforce 6-50 persons Sales $250, 000 – <10 million Assets $250, 000 – <5 million This definition is for the purpose of Certification A representative of the Bureau will be the final judge on whether the enterprise fits the criteria Definition varies by country

    6. Why Should SME’s be Certified? An excellent means of demonstrating quality, consistency and reliability Important with the reality of free trade agreements Company is more attractive to potential clients First-rate assurance to customers/clients Growing concern among society and businesses to achieve and demonstrate sound environmental performance Increasing legislation by EMA Economic policies to foster environmental protection and sustainable development

    7. Benefits of Certification

    8. Improve efficiency & reduce costly mistakes Maintain customer base (by consistently meeting their requirements) Improve performance (system for customer response/complaints) Satisfy demanding customers (now demanding good quality products) Reduce raw material/resource usage Reduce waste and disposal cost Reduce energy consumption Benefits to SMEs

    9. Reduce effluent cost Avoid remediation cost and penalties Improve company profile and credibility Provide competitive market advantages Encourage higher employee motivation and pride This should translate into INCREASED PROFIT MARGINS!!! Benefits to SMEs

    10. Benefits to the Economy Increased competitiveness Increased trading amongst countries Regional and international recognition Reduce risk of non-trade barriers

    11. Benefits to Customers & Consumers Value for Money Assurance of Quality Customer satisfaction and loyalty

    12. TTBS Q&EMS SME Certification Program Vision - Increase the competitiveness and sustainability of SMEs Why does TTBS care? help contribute to the economic stability through employment contributes to more than 50% employment. Mission - Ensure that SMEs consistently meet customer and other interested party requirements and enhance customer satisfaction 50% do not survive the first five years

    13. TTBS Q&EMS SME Certification Program cont’d… Program started development stage in 2000 Pilot Project was launched in 2002 10 Clients Distribution and Marketing Engineering Services Automotive Repair Cleaning Services IT Planned Implementation full program in Sept 2007

    14. Average time to implement is 1 year ISO 9001 and 14001 is 3 years Average cost to implement is approx. $25, 000 ISO 9001 and 14001 is approx. $120, 000 Requires less paperwork than ISO 9001 and 14001 Another benefit!!! A great platform for those who want to eventually become ISO 9001 & 14001 certified TTBS Q&EMS SME Certification Program cont’d…

    15. Small or medium sized enterprise Documented quality and environmental management system Documented work procedures and work instructions Fulfilment of any legal requirements necessary Conformance to the Q&EMS SME 2000: 2000 criteria Audit of the effectiveness of the system by TTBS Requirements

    16. The Q&EMS 2000:2000 SME Criteria Q&EMS SME 2000: 2000 Criteria Integrates requirements of Quality and Environmental Management Systems into one complete and concise document Developed by the Trinidad and Tobago Bureau of Standards

    17. The Q&EMS 2000:2000 SME Criteria cont’d… Major Requirements 1.0 Management Responsibility Commitment to quality & environmental system Set Targets Ensure availability of resources Appoint management representative Define responsibilities of individuals who influence the system

    18. The Q&EMS 2000:2000 SME Criteria cont’d… 2.0 Documents, Records and their Control Quality and environmental manual Procedures Control of documents and records (identification, access and distribution) Ensure easy access and retrieval 3.0 Training

    19. The Q&EMS 2000:2000 SME Criteria cont’d… 4.0 Environmental Aspects and Regulatory Requirements Documentation of environmental aspects Identification or regulatory and other requirements environmental aspects products services Identification of significant aspects environmental aspects for which regulatory reporting and monitoring are required

    20. 5.0 Quality and Environmental Consciousness in producing the product or service 5.1 Customer Needs 5.2 Purchasing Ensure suppliers can meet required specifications Assess supplier performance Ensure clear specifications are attached to the purchase documents Verification on receipt 5.3 Use of Customer Property The Q&EMS 2000:2000 SME Criteria cont’d…

    21. 5.4 Inspection, control of quality and environmental monitoring Environmental Documented procedure evaluating and monitoring compliance with regulatory and other requirements Quality Inspection points Records of checks performed Inspection status and traceability The Q&EMS 2000:2000 SME Criteria cont’d…

    22. The Q&EMS 2000:2000 SME Criteria cont’d… 5.5 Calibration 5.6 Control of non-conforming product or service 5.7 Handling, Storage and Delivery of Goods

    23. The Q&EMS 2000:2000 SME Criteria cont’d… 6.0 Improving the System Procedure for investigating nonconforming product/service and nonconformities and development of corrective actions Commitment to prevention of pollution and reduction of complaints and product/service nonconformities Program for achievement of environmental targets Evaluation of the system 7.0 Emergency Preparedness

    25. Certification Marks

    26. The End, Thank you Any Questions For further information on the Q&EMS SME 2000:2000 program Please contact the Certification Division of TTBS Tel # 662-8827 ext 165

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