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Transitioning to NG9-1-1: Updates for Location Dataset

Learn about the transition to Next Generation 9-1-1 (NG9-1-1) and the updated location dataset required, including road centerline data, Master Street Address Guide (MSAG), and Automatic Number Information (ANI).

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Transitioning to NG9-1-1: Updates for Location Dataset

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  1. GIS in an Next Generation 9-1-1 #CalGIS2019 April 8th – 10th, 2019; Fresno, California

  2. Briefing Outline • How we route 9-1-1 calls today • How do we make the transition to NG9-1-1? • Why NG9-1-1 requires updated location dataset • Why is this NG9-1-1 GIS different from GIS used in the PSAP today • What do we need from the PSAP • What do we need from GIS Professionals? • Project Timelines • Open Discussion #CalGIS 2019 Fresno, California

  3. What will I learn in this session? Why am I here? • GIS Professionals – This session will provide you an overview on how Cal OES will work with you to develop a statewide location data set for routing 9-1-1 calls. • PSAP Professionals – This presentation will provide information on how Cal OES will deliver your calls faster, with better location information and more reliably using NG9-1-1. #CalGIS 2019 Fresno, California

  4. VoIP Service Provider Location Information in today’s 9-1-1 network End- Office Switch Selective Router Landline 9-1-1 Phone Number and Voice pANI Call and ANI sent to PSAP Public Safety Answering Point MSC or VPC CPE sends number to data base for caller location Wireless 9-1-1 pANI ESN pANI Location Info pANI ANI ANI VoIP 9-1-1 Text Control Center pANI • CPE – Customer Premise Equipment • ESN - Emergency Service Number • ALI – Automatic Location Information • ANI – Automatic Number Identification • pANI - Psuedo ANI • VoIP – Voice over IP • MSC – Mobile Switching Center • VPC – VoIP Positioning Center ALI - Location Info Data Bases ALI Data Base VoIPLocation Info WirelessLocation Info Text to 9-1-1 #CalGIS 2019 Fresno, California

  5. VoIP Service Provider Automatic Location Information / Automatic Number Information (ANI/ALI) End- Office Switch Selective Router Landline 9-1-1 Phone Number and Voice pANI Call and ANI sent to PSAP Public Safety Answering Point MSC or VPC CPE sends number to data base for caller location Wireless 9-1-1 pANI ESN pANI Location Info pANI Location is 30% of budget ANI ANI VoIP 9-1-1 Text Control Center pANI ALI - Location Info Data Bases ALI Data Base VoIPLocation Info WirelessLocation Info Text to 9-1-1 #CalGIS 2019 Fresno, California

  6. VoIP Service Provider NG9-1-1 Requires updated location dataset End- Office Switch Selective Router Landline 9-1-1 NG9-1-1 Emergency Services IP Network (ESInet) Phone Number and Voice pANI Call and ANI sent to PSAP Public Safety Answering Point MSC or VPC CPE sends number to data base for caller location Wireless 9-1-1 pANI ESN pANI Location Info pANI ANI ANI VoIP 9-1-1 Text Control Center pANI ALI - Location Info Data Bases ALI Data Base VoIPLocation Info WirelessLocation Info Text to 9-1-1 #CalGIS 2019 Fresno, California

  7. Making the transition to NG9-1-1 • 9-1-1 today uses a tabular dataset (similar to an Excel file) • NG9-1-1 requires an updated location dataset (similar to a map) • Cal OES must transition the tabular dataset into a geo-encoded dataset • This process requires – • Road centerline data • Master Street Address Guide (MSAG) • Automatic Number Information / Automatic Location Information (ANI/ALI) • PSAP boundary files • Software to convert the existing data #CalGIS 2019 Fresno, California

  8. Files and data sets needed for the transition • Master Street Address Guide (MSAG) - A database of street names and house number ranges within their associated communities defining Emergency Service Zones (ESZs) and their associated Emergency Service Numbers (ESNs) to enable proper routing of 9-1-1 calls. • ESN - 3-5 digit number that represents an ESZ. It is stored in the MSAG and is returned from an ALI query. The Administrative ESN facilitates dispatching of the proper emergency service agency(ies). An Administrative ESN is assigned to each MSAG range to associate the physical addresses to an ESZ. Also known as the 3-5 position Emergency Service Number (ESN) used by a selective router to selectively route a 9-1-1 call and for switch-based selective transfer features. #CalGIS 2019 Fresno, California

  9. Files and data sets needed for the transition (continued) • Automatic Location Information (ALI) - The automatic display at the PSAP of the caller’s telephone number, the address/location of the telephone and supplementary emergency services information of the location from which a call originates. • PSAP Boundary - A polygon in a GIS system, SIF, ECRF or other ESInet element that indicates the area a particular agency or element serves. • Road Centerlines (Required) and Address Points (Recommended) – The conversion process from legacy 9-1-1 routing to NG9-1-1 routing requires one form of civic location GIS data set. Address point data and road centerlines help facilitate the process (We need your help). • Point of Contact – Cal OES needs a good point of contact for your PSAP and for the GIS authority in your jurisdiction (We need your help). #CalGIS 2019 Fresno, California

  10. What do we need from your PSAP vs GIS POC PSAP GIS • Point of Contact for who maintains your GIS data? • Agency personnel at city / county level • Contractor • County Coordinators • CalOES will be sending a request to your PSAP to identify your GIS contact information • Contact info (email, phone) • How you maintain your GIS data in order to develop Statewide GIS database for NG9-1-1 • How you will update NG9-1-1 location data • Help define workflow process in coordination with our vendor Cal OES has contact information for 54% of PSAPS and GIS Professionals How can Cal OES help? #CalGIS 2019 Fresno, California

  11. Road Centerline and Address Points • Address Point Data (Recommended) • Site Unique ID • Address Number • Legacy Street Name Pre-Directional • Legacy Street Name • Legacy Street Name Type • Legacy Street Name Post Directional • MSAG Community Name • Road Centerline Data (Required) • Road Centerline Unique ID • LeftFromAddress • LeftToAddress • RightFromAddress • RightToAddress • Legacy Street Name Pre-Directional • Legacy Street Name • Legacy Street Name Type • Legacy Street Name Post Directional • MSAG Community Name Left • MSAG Community Name Right #CalGIS 2019 Fresno, California

  12. NG9-1-1 location is distinct from GIS in your PSAP today • Today your Computer Aided Dispatch uses GIS • Used for dispatching resources • Today your agency likely has GIS data • Used to support city / county needs • NG9-1-1 location data is the GIS data needed to route a 9-1-1 call to your PSAP • The long term goal is to develop a fully integrated GIS dataset • Step one is to transition off ANI/ALI and MSAG #CalGIS 2019 Fresno, California

  13. Cal OES software solution using DDTI • Cal OES has entered into contract with Digital Data Technologies (DDTI) for the following services: • De-conflict shape files to define PSAP boundaries • Convert existing MSAG and ANI/ALI data to geo-encoded data set based on road center line • Identify “complex” data exceptions that will need correction by local agency. Reimbursement or direct pay for vendor services or staff time • Provide a web portal interface to receive updated GIS data • This dataset will become the CA Statewide Location Database and will be used for call routing for NG9-1-1 #CalGIS 2019 Fresno, California

  14. Refinement Process No Matches Matching Name and Range Only Matching Name Only Matching Name, Range, and Boundary #CalGIS 2019 Fresno, California

  15. Internal Checks (Data Consistency) #CalGIS 2019 Fresno, California

  16. NG9-1-1 Road Centerlines – GIS Data ModelData Gap Analysis and Correction #CalGIS 2019 Fresno, California

  17. Reimbursement options for your PSAP / Agency • We need local expertise to help address “complex” corrections • Cal OES will support two reimbursement methods • Direct Payment to vendors on CMAS for record corrections • Reimbursement to PSAP / Agency staff for hours spent on record corrections • This is not a blank check, but Cal OES has not set an artificial limit. #CalGIS 2019 Fresno, California

  18. Governance Structure – Getting the help you may need • The 9-1-1 Advisory Board and the Long Range Planning Committee have established a GIS Taskforce • Alicia Fuller – CHP – Task Force Chair • Ella Sotelo – LA County Coordinator – PSAP Co-chair • Rachel Rodriguez – LA County – GIS Co-chair • Cal OES Representatives • Chereise Bartlett, Natasha Potter, and Ryan Sunahara #CalGIS 2019 Fresno, California

  19. GIS Taskforce Members • Annie Teall – Cathedral City PD • Mike Vuong– Orange County Fire • Ember Koski – Mendocino County SO • SharlyEckley– City of Fontana • Chris Carter – City of Anaheim • Peter King – City of Anaheim • Sherly Davis- Moore– Glendale PD • Greg Pascal – CSU Long Beach • Jennifer Gray – City of Palo Alto • Rose Abbors – Alameda County • Josh Harris – Alameda County • Steven Hong – Santa Clara County • Marcus Harner – Shasta County • Tim Williams – City of El Cajon • David Willson – City of Chula Vista- San Diego County • Rommel Reyes – City of Chula Vista- San Diego County • Gene Barrera – Merced County • Tracy Venegas - Riverside County • Mike Bell- CONFIRE- San Bernardino County • Ingrid Johnson – CONFIRE- San Bernardino County • Theresa Williams – CalFire • Diego Meza - CalFire #CalGIS 2019 Fresno, California

  20. GIS Taskforce • Develop and maintain the Statewide GIS database through coordination and collaboration with the CA 9-1-1 branch and GIS vendor • Coordinate communication amongst the PSAPs, GIS professionals, and the CA 9-1-1 Branch #CalGIS 2019 Fresno, California

  21. Pilot Areas • Define process and procedures for statewide implementation • Ensure best practices and standards are being met • Identify issues and potential solutions and enhancements to support GIS data development and maintenance • Cal OES has 90% of data • Merced County • Santa Clara County • Yolo County • LA County (partial) Baldwin Park, El Monte, Glendale,Pomona, Redondo Beach, West Covina • San Diego County (partial) Chula Vista #CalGIS 2019 Fresno, California

  22. Frequently Asked Questions • How will Cal OES validate the data being provided? • What if the data provided was not intended for 9-1-1 call routing? • How will Cal OES endure data can be used for 9-1-1 call routing? • What happens if Cal OES doesn’t get data from an agency? #CalGIS 2019 Fresno, California

  23. Questions? Natasha Potter NG 9-1-1 & GIS Project Manager Governor's Office of Emergency Services CA 9-1-1 Emergency Communications Branch 916-657-6119 Office Natasha.potter@CalOES.ca.gov

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