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Housing Options The Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services

Housing Options The Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services. Queens Cross H.A . Profile. Based in North West of Glasgow Community Based and Community Controlled RSL 36 years of Regenerating our Neighbourhoods

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Housing Options The Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services

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  1. Housing OptionsThe Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services

  2. Queens Cross H.A. Profile • Based in North West of Glasgow • Community Based and Community Controlled RSL • 36 years of Regenerating our Neighbourhoods • Recent successful stock transfer of around 2,000 homes • Currently 4,500 housing units • £15.6 m turnover • Property Turnover Average 300 per year • Waiting List currently 1,956 • Large Scale Clearance Programme near completion • £55 m New Build Investment on affordable homes over 3years

  3. Current Prevention, Sustainment and Personal Development Activities • Housing Activities • Pre and Post Letting/Allocation Home Visits • Best Use of Available Housing Via Letting Plan and Policy • Early Intervention on Arrears Management Activities • Joint Agency Work around Care and Support Requirements • Housing Support Services • 485 sheltered accommodation • 99 supported accommodation • 315 Furnished Lets • CHYP (Council for Homeless Young People) 17 • Firestation Project (16 – 25 single homeless) 40 • “Housing First” Pilot (Drug and Alcohol Dependency Project) 4 • Queens Cross East Project (Mental Health Related Issues) 40 • History of Collaborative Partnership Working around Housing Support for Vulnerable Groups

  4. Queens Cross Partners and Collaborative Working Agencies • Glasgow City Council • Aspire, • Barnardo’s 16+, • Care Solutions, • Care UK, • Community Integrated Care, • Fairholme Group • Vista Healthcare • Glasgow Homeless Partnership • Turning Point Scotland • The Richmond Fellowship • SAMH • Share HA - Support Provider • Tact - Support provider, • The Mungo Foundation • The Talbot Association • Women’s Aid • Y people/Orchard and Shipman • Key Housing Association, • Quarriers, • Glasgow Homelink • Scottish Refugee Council • “Housing First” Pilot

  5. Current Prevention, Sustainment and Personal Development Activities • Wider Support Services • 3 Queens Cross Welfare Rights Officers', • 1 Queens Cross Money and Debt Advisor • Supporting Local Credit Union • Social and Community Support Activities • 97 Volunteers working in local Community • Community Facilities, café, kids clubs, lunch clubs, IT facilities • Employability Officer (Training and Employability activities) • Community Development and Engagement Team • Youth Outreach Team • 4 Local Community Involvement Groups (30 members)

  6. Outcomes and Ambition:When We Get it Right - • Enable People To Remain in Own Home if Appropriate • Delay Urgent Need To Leave Current Home • Improve Internal and External Partnership Solutions • Creating a Personalised Approach to Finding a Home • Offer Applicants Greater Choice • Improve Tenancy Sustainment • Improve Social and Financial Inclusion • Improve Personal Wellbeing • Expanding on Existing Positive Work and Solutions • Better Advice, Greater Options, Empathetic Approach • Improved Outcomes for Tenants, Customers and Service Users 6

  7. Why a Pilot in Glasgow? • Glasgow's Housing Profile Complex • Large City, Multiple Service Entry Points • 50 CCHA’s manage 57,000 units • GHA manage 44, 000 units • Approx 104,000 Social Rented Units • Large number of Housing Partners make effective development challenging • Pilot will assist development and testing of the model for Roll-Out across the city

  8. Why Queens Cross HA in Pilot ? • Large portfolio in collaborative working in this area • Association positive track record on homelessness initiatives • Largest CBHA in the North West – Large Housing Resource • Leading Partner in Glasgow CHR North West Pathfinder • Natural dovetailing of Housing Options Pilot with CHR Pilot • Chief Executive on Glasgow Housing Options Board representing the SFHA/RSL perspective • Natural Partners for Housing Options Glasgow Pilot

  9. Challenges Ahead For Queens Cross Housing • Promoting The Change • Changing Current Working Practices – “The Learning Curve” • Agencies Delivering Smarter, Sharper ways on Collaboration • Time required for Housing Options Interview and Follow Up Casework • Managing Existing Workload and Services • Staffing Resources and Time (45 minute/ 1 hour interview) • Building Housing Options Concept into Standard Good Practice • Organisational Service Models Working Together • All Yet to be tested went live on 11th June 2011 3 days ago.

  10. The Glasgow PilotThe right idea, at the right time

  11. Housing Options – Glasgow City Wide Context • 10,424 Homeless Applications last year • Growing Waiting Lists in the City • 9,504 social lets in Glasgow 2010/11 • 1,348 new applications to QCHA 2011/12 • 8,500 new applications to GHA • Large Waiting Lists with other Housing Providers • Financial Pressures on All Services • Welfare Reform Outcomes on the Horizon

  12. Glasgow Housing Options Pilot Overview • Proposed Model 6 Months in Development • Multi-Agency Approach • Key Partners: Glasgow City Council, NHS Scotland, Glasgow Housing Association • Queens Cross CBHA RSL joined – April 2012 • Model finalised for Initial Pilot (Remains a Work in Progress) • Aiming to Create Smarter and Sharper Ways to Collaborate A refreshed look at how we help people in housing need or crisis

  13. Pilot Development to Date • Partners brought together • Glasgow Housing Options Board established • Glasgow Housing Options Team established • Collaboration on Shared Paperwork and Processes • Holistic Interview Forms established to capture Needs and Assess individuals options • Resource Toolkit with Solutions and Options Compiled in one easily accessible document • Key Named Officers Contact Details Compiled – One Person per Service • Glasgow City Council Web Site Dedicated Page Developed for Staff • Awareness Raising Sessions Completed

  14. Pilot Development to Date • Training Programme Set Up and Delivered (Not traditional training but “Pilot Development”) • Multi Agency Staff Sessions • Go Live 11th June Soft Launch • Dedicated Link Officers available on site • Data gatherings tools set up to quantify outcomes • Programme of monitoring and roll out established • One year pilot with review planned

  15. Pilot Staff Training Programme Day 1 • Introduction to the sessions • Recap on what Housing Options is about • Working together • Look at the Housing Options paperwork • Solutions/referral routes Day 2 • Using the Housing Options Toolkit • Looking at people’s housing options using case studies • Testing period • Role of the Link Officer • Future training 15

  16. Glasgow Housing Options Toolkit Available Now • Employability and Volunteering Opportunities • Wide Range of Financial Inclusion Services • Legal Advice • Private Rented Sector and Rent Deposit Scheme • Adaptations • Furnished Lets • Housing Alarm • Mutual Exchange Options • Sheltered Accommodation • Housing Support • Health Services • Helping Heroes • Social Work Services • Voluntary Organisations Services • Starter Packs • Various Existing Policies • Mortgage To Rent 16

  17. Glasgow Housing Options Toolkit To Be Developed Further • Property Buy Back • Dedicated Mediation Service • Mid Market Rent Information and Access • Shared Equity Information and Access • Private Rented Sector Increased Access • Property Sharing and Applicant Matching • Better Local Mutual Exchange Opportunities 17

  18. Housing OptionsThe Glasgow Pilot An RSL’s Perspective – Kevin Nixon: Head of Housing Services

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