Harnessing the Potential of Telecare in Housing Management

1. Telecare Potential In Housing Management Ann Gee Head of Housing and Building Services

2. PresentationContent • Context • Outcomes • Tenancy management and sustainability • Contents Page 1 of 22

3. Assistive Technology in West Lothian Housing with Care Care Homes Long term care beds (Hospital) Home Safety Service + Home Safety Service 7of 22

4. Home Alarm unit with two way speech Smoke Detector Extreme Temperature Sensor 2 x Flood Detectors 2 x Activity Detectors Home Safety Service Home Safety Service 8 of 22

5. Fall detector Chair/Bed Occupancy Detector Wandering Detector Incontinence Detector Automated Reminders Automated Control of Lighting/Windows/Door Video door entry Carbon monoxide detector Voice recognition Home Safety Service + Home Safety Service + Home Safety Service 13 of 22

6. Housing with Care • Lifestyle monitoring • Assessment tool • Telemedicine • Medication Reminder • Epilepsy Monitor Housing with Care Home Safety Service + Home Safety Service 14 of 22

7. Extreme Temperature Sensor Wireless CO2 detector Enuresis sensor Medication dispenser Smoke detector Flood detectorx 2 Lifeline “Connect” Activity Detector x 2 Fall detector Occupancy detector Pendant Sample Technology Package

8. Impact of West Lothian Care Model Changes

9. Efficiency Agenda Impact • Hospital Bed - £150+ per day • Residential Care - £60+ per day • Care in Community - £20+ per day • Home Safety Service – less than £1/day • Not a cut-price alternative, but better use of staff time: • Reduced sleepover nights • Reduced home check visits • Crisis prevention rather than crisis management 17 of 22

10. Customer Experience • Person centred & self-directed support • Better information at the points of contact • Give personal information once • Whole person assessments made easier • Support available when needed • Service user choice and independence enhanced • Integrated service from housing, health & care 20 of 22

11. Case Study 1 Peter - young homeless person • homeless, sofa surfing, suffering depression and sometimes self-harmed • alcohol dependency, low morale and little self esteem Telecare provided: • 24 hour access to support worker, and rapid response • Safety and security • Back-up improved confidence to feel safe in turning away doorstop callers and drug dealers • Independence – ‘want support only when we need it’ • ‘supported me to make decisions for myself’ 21 of 22

12. Case Study 2 Brenda – domestic abuse victim • Fleeing domestic abuse with 18 month baby • Knowing that support was available 24 hours a day, and that support workers could see who might be outside on the CCTV helped her feel safe and confident again • Evidence that could be used for prosecution 21 of 22

13. Case Study 3 Graham – antisocial behaviour • 9 year old autistic boy, living with his parents in a first floor flat. He likes to get up in the night and has flooded the bathroom (and flat below) several times by leaving the taps on. Attempts to make toast unsupervised have triggered the smoke alarm in early hours. • Complaints from neighbours Telecare provided: • Exit sensors fitted to Graham’s bedroom door. Parents alerted by a vibrating pillow alert if Graham leaves his bedroom at night. • Flood detector in bathroom to detect if the bath or sink overflow 21 of 22

14. Other Issues • Alcohol and Drugs • Young People • Vulnerability • Contents Page 1 of 22

15. Challenge • Not just for people with deteriorating health or long term conditions • Housing must engage with the agenda imaginatively to harness the potential with respect to: • Tenancy management issues • Homeless prevention • Tenancy sustainment 20 of 22