A Framework for Managing Change

1. A FrameworkforManaging Change Tim Hunter Geraldine Mills Trudie Donnelly

2. Draft Framework for Managing Change Implement & Sustain Change Prepare for Change Strategy, Values, & Culture Define the Change

3. Draft Framework for Managing Change Embed the Changes Define the Case for Change Implement & Sustain Change Prepare for Change Sustain the Change Effort Set up the Change Team Strategy, Values, & Culture Scope and Sell the Change Implementation Define the Change Manage Communications Define the Change and Develop the Implementation Plan

4. Prepare for Change Define the Case for Change 1. Define the Case for Change • Develop a Business Case for Change (Toolkit 1) • Outline a Vision of the Future and the Benefits • Show the Fit to Strategy and the Five Year Plan

5. Prepare for Change Set up the Change Team 2. Set up the Change Team • Select the Team Members and assess readiness (Toolkit 2) • Clarify the Roles and Responsibilities • Identify Development Needs within the Team • Agree Team Functioning and Governance

6. Prepare for Change Scope and Sell the Change 3. Scope and Sell the Change • Scope the Change and Potential Challenges (Toolkit 3) • Prepare a Compelling Vision • Identify Key Stakeholders Develop a Stakeholder Management Plan (Toolkit 4) • Secure Leadership Commitment • Identify the Formal Communication Requirements

7. Define the Change 4. Define the Change and Develop the Implementation Plan • Engage with Staff • Agree the baseline ‘As Is’ • Define the detailed ‘To Be’ • Consider the Impact on People, Processes, Infrastructure, Structure and Culture • Plan the Transition and identify the Actions and Support required (Toolkit 5) • Prepare a detailed Change Plan with Timescales and Milestones Define the Change and Develop the Implementation Plan

8. Define the Change 5. Manage Communications • Develop a detailed Communications Strategy and Plan • Identify where Formal Consultation is required • Elicit and Respond to Stakeholder Feedback Manage Communications

9. Implement and Sustain Change 6. Implementation • Check the Readiness to Implement (Toolkit 2) • Work the Change Plan • Deliver Training and Support • Manage the Emotional Cycle of Change • Anticipate and Deal with Resistance • Introduce New Systems, Processes and Ways of Working • Review the Change Plan regularly Implementation

10. Implement and Sustain Change 7. Sustain the Change Effort • Celebrate Short Term Wins • Recognise and Reward New Behaviours • Ensure continued Leadership Support and Promotion of Change • Measure Progress and Track Benefits Realisation • Deal with Resistance • Elicit Feedback on the Impact of the Change Sustain the Change Effort

11. Implement and Sustain Change Embed a Culture of Positive Change 8. Embed the Changes • Celebrate Successes • Review and Learn from the Change • Identify further Opportunities for Change

12. Draft Framework for Managing Change Embed the Changes Define the Case for Change Sustain the Change Effort Set up the Change Team Strategy, Values, & Culture Scope and Sell the Change Implementation Manage Communications Define the Change and Develop the Implementation Plan

13. Draft Framework for Managing Change Implement & Sustain Change Prepare for Change Strategy, Values, & Culture Define the Change