Komunikasi Verbal & Non Verbal Pertemuan 4

1. Komunikasi Verbal & Non VerbalPertemuan 4 Matakuliah : U0062/Strategi Manajemen Persuasi Tahun : 2006

2. Verbal Communication Lambang (simbol) bermakna dioperasikan dalam proses komunikasi antar partisipan. Jika di antara partisipan terdapat kesesuaian pemahaman tentang simbol-simbol tersebut, tercapai suatu keadaan yang bersifat komunikatif. Jika tidak, maka sebaliknya, terjadilah keadaan tidak komunikatif. Interaksi antar partisipan ini berusaha untuk saling memahami apa yang disampaikan oleh partisipan lainnya, berusaha untuk mencapai pengertian bersama (mutual understanding).

3. Verbal Communication Dalam proses ini, simbol-simbol yang digunakan oleh partisipan terdiri dari simbol-simbol verbal (lambang bahasa, baik lisan maupun tulisan) dan simbol-simbol non-verbal (gerak anggota tubuh, gambar, warna, dan berbagai isyarat yang tidak termasuk kata-kata atau bahasa).

4. Effective Verbal Communication • Plan the conversation in advance wherever possible. Think of the personality and behavior of the person you are speaking to, the subject, the reaction it's likely to evoke, and the directions it's likely to take, and prepare accordingly.  • Organize your thoughts, for you can't speak coherently if your thoughts are jumbled. Be clear about the message you want to convey. Communication being the dynamic process it is, you need to be fully present during the discussion so you can organize and reorganize your thoughts as it progresses. 

5. Effective Verbal Communication • Pay attention to non-verbal signals. Your body language, gestures and facial expressions need to be consistent with your verbal message in order to achieve the desired outcome. • Less is more. Your communication goal is to convey a message and elicit a certain response. Be succinct - emphasis key points simply and answer questions directly. You'll detract from your message by repeating yourself and excessively reiterating points.  5. Whether you are selling a service, an idea, a new system, or a change in direction to a client, put it in terms of how it benefits them, whether by improving efficiency or by saving them money, time, staff, headaches or tax office audits.

6. Non-Verbal Communication Sebagai simbol non-verbal, gambar daoat dipergunakan untuk menyatakan pikiran atau perasaan. Sebelum tulisan ditemukan, pada masa prasejarah gambar telah memiliki kemampuan bercerita dengan bahasa rupa. Bahkan dalam hal tertentu, gambar bisa lebih efektif dari bahasa verbal. Gambar di masa itu dimanfaatkan sebagai media pendidikan dan transfer tradisi oleh para tetua kepada generasi berikutnya.

7. Non-Verbal Communication Gambar pun mengalami pertumbuhan dan perkembangan sesuai dengan dinamika masyarakat dan perkembangan teknologi. Selain terbuka kesempatan untuk mengembangkan dunia gambar sebagai media estetika yang ekspresif, gambar tidak pernah kehilangan peranan sebagai media komunikasi. Salah satu media komunikasi yang identik dengan gambar ialah komik.

8. Non-Verbal Communication Nonverbal communication : usually understood as the process of sending and receiving wordless messages. Such messages can be communicated through gesture; body language or posture; facial explored and eye gaze; object communication such as clothing, hairstyle or even architecture; symbols and info graphic; prosodic features of speech such as intonation and stress and other paralinguistic features of speech such as voice quality, emotion and speaking style.

9. Non-Verbal Communication • Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way we wear our clothes or the silence we keep. • In person-to-person communications our messages are sent on two levels simultaneously. If the nonverbal cues and the spoken message are incongruous, the flow of communication is hindered. Right or wrong, the receiver of the communication tends to base the intentions of the sender on the non- verbal cues he receives.

10. Non-Verbal Communication Categories: • Physical. This is the personal type of communication. It includes facial expressions, tone of voice, sense of touch, sense of smell, and body motions. • Aesthetic.This is the type of communication that takes place through creative expressions: playing instrumental music, dancing, painting and sculpturing. • Signs. This is the mechanical type of communication, which includes the use of signal flags, the 21-gun salute, horns, and sirens. • Symbolic. This is the type of communication that makes use of religious, status, or ego-building symbols.