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Non-Verbal Communication

Non-Verbal Communication. Instructor Development. Does yours look like this?. Objectives. The Communication Process Characteristics Verbal & Non-Verbal Delivery Barriers Listening. Sender Sends The Message. Receiver Acknowledges Receipt. The Communication Process. Channel. Messages.

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Non-Verbal Communication

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  1. Non-Verbal Communication Instructor Development

  2. Does yours look like this?

  3. Objectives • The Communication Process • Characteristics • Verbal & Non-Verbal • Delivery • Barriers • Listening

  4. Sender Sends The Message Receiver Acknowledges Receipt The Communication Process Channel

  5. Messages • I’m a Game Warden, and you’re busted! • In order to keep from blowing your boat up, the following directions …

  6. Examples of Channels Telephone Lines Faces Written Materials Computers

  7. Characteristics of a Sender • Voice Control • Volume • Body Language • Rate • Force

  8. Barriers to Communication • Lack of Experience • Words • Jargon or too technical • Vocal Elements • Facial Expressions • Mannerisms • Physical • Noise Factors

  9. Can You Read This? M R D U C K S M R N O T D U C K S O S A R C M W A N G S W I L B M R D U C K S

  10. Overcoming Barriers • Right Flow of Info • Encourage feedback • K.I.S.S. • Listen Actively • Practice

  11. Non-Verbal Communication • Variation in voice • Laughter • Facial expressions • Body movement

  12. Effective Delivery • Force or Volume • Pitch or Tone • Voice Quality • Timing or Speed

  13. “ I never said he hit that dock.” How you say it …………..

  14. What about diction? • Select words with care. • Use vivid, colorful words. • Use appropriate language.

  15. Eye Contact Friendly Intermittent Gazes Look at each person Build Rapport

  16. Gestures • Emphasize a point • Illustrate a concept • No wild gestures • No finger pointing

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