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EMPLOYEE ASSISTANCE PROGRAM (EAP)

New York National Guard Technician Personnel Management Course Employee Assistance Program Module 16. EMPLOYEE ASSISTANCE PROGRAM (EAP). Do you have any of these problems in your workplace? Chronic tardiness/absenteeism Frequent clashes with others Appearance of substance abuse

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EMPLOYEE ASSISTANCE PROGRAM (EAP)

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  1. New York National Guard Technician Personnel Management CourseEmployee Assistance ProgramModule 16

  2. EMPLOYEE ASSISTANCE PROGRAM (EAP) Do you have any of these problems in your workplace? • Chronic tardiness/absenteeism • Frequent clashes with others • Appearance of substance abuse • Poor or no job production • Frequent depression

  3. HISTORY OF THE NGB EAP 1970: Public Laws 91-61 and 92-255 mandated employee assistance programs 1974: NGB’s “Troubled Employee Program” began for both technicians and AGRs 1978: TPR 792-2 governs the guard program and changed the technician program to Technician Assistance Program (TAP) 1980s: TPR 792-2 changed the program name to Employee Assistance Program (EAP)

  4. GENERAL GUIDANCE FOR TODAY’S EAP • Mental or addict problems will be considered an illness under the EAP • The guard is not officially concerned with an employee’s personal problems unless/until they affect the job or efficiency of the service • The agency does not condone illegal drug activity

  5. GENERAL GUIDANCE FOR TODAY’S EAP • No employee will have his or her job security or promotion opportunities jeopardized by requesting counseling or referral assistance.

  6. SUPERVISOR’S ROLE IN EAP 1. Continuously observe technicians for adverse changes related to: • Increased absenteeism or tardiness • Lower job efficiency • Diminishing or poor work quality • Missed suspense/deadlines/appointments

  7. (continued) Unpredictable behavior Increase in accidents or safety violations Impaired personal relationship Evidence of financial difficulties Marital or family difficulties Unexplained illness or other emotionally-based behavior patterns SUPERVISOR’S ROLE IN EAP

  8. SUPERVISOR’S ROLE IN EAP • Document specific occasions, and maintain documentation in a secure room or container. • Do NOT diagnose. Focus on the behavior; not its causes. • DO tell an employee with a problem about your observation and his/her inability to do the job. (It may be necessary to advise the employee that you are sending him/her home.)

  9. SUPERVISOR’S ROLE IN EAP • Do NOT draw conclusions, or say that you know the employee is on drugs or intoxicated. • May inquire about employee’s attendance at EAP activities, but NOT about treatment. • DO report any illegal activities to proper authorities.

  10. SUPERVISOR’S ROLE IN EAP 8. Supervisor’s notes about the employee’s regular job performance, productivity and conduct are not subject to confidentiality laws and requirements; however the employee’s problems will not be discussed. -Confidentiality violations: subject to fines up to $500 for first offense; up to $5000 for each subsequent one.

  11. SPECIAL CONDITIONS • Adverse actions may be deferred while in the EAP, if there is satisfactory improvement on the job • Sick leave will be granted for treatment or rehabilitation • The referral must NOT be recorded in the Supervisor’s Work Folder or place in the OPF

  12. EAP CASE MANAGER’S ROLE • Serves as the initial POC for employees who ask or have been referred • Is familiar with numerous health/benefits programs and service that pertain to treatment/rehabilitation of the employee • Provides EAP TRAINING

  13. EMPLOYEE’S ROLE IN EAP • Encouraged to attend EAP classes to increase awareness • Encouraged to seek EAP counseling/assistance if experiencing problems that interfere with the job and/or affect behavior and attitude • Encouraged to accept EAP referrals if found to be users/abusers

  14. EAP TRAINING The EAP Case Manager provides: • Supervisory training: related to proper procedures in your state for dealing with employees who have problems that are covered by this program • Employee training: awareness training about how personal problems can cause job and other problems; and how the EAP can help

  15. Military OneSource

  16. What is One Source? Accessed via telephone, online, or face to face Extension of existing services Staffed by Masters level consultants At no cost to service members or their families

  17. Who Is One Source For? Anyone needing support services - anytime Individuals and families separated from installations People who don’t have time to access on base resource Those who prefer the convenience of a phone call or an email

  18. Eligibility and Privacy • Eligibility • Active duty, National Guard, and Reserve Soldiers, and family members • Deployed Civilians and their families • Privacy • OneSource may be used anonymously • You will get a privacy statement explaining the limits of confidentiality when you call or when you see a counselor

  19. How the Service Works PhoneCall toll-free or collect ResearchOur research staff will get you the information you need ConsultantsMaster’s level One Source Consultants answer phones live 24 hours x 365 days Follow-upWithin 7 days or as mutually agreed upon by by caller and consultant

  20. OneSource Research Team Let us do the leg work for you • Dedicated research teams knowledgeable in: • Education • Child care • Elder care • Everyday Issues • Military Life Customized research to answer your questions

  21. In-person Counseling • OneSource is the referral source • 6 Counseling sessions per person per issue ~ in the individual’s community • Licensed Counselors • Short term problem resolution • Family issues • Adjusting to return from deployment • Grief counseling • Marital issues • No charge to service members or family members

  22. Accessing the Service Military OneSource (24/7) 1-800-342-9647 (En Español 1-877-888-0727) Overseas Collect 1-484-530-5908 TTY/TDD 1-866-607-6794 www.militaryonesource.com User ID: military Password: onesource (type onesource as all one word) Direct feed to Army OneSource

  23. Military Once Source Onlineaccess: URL:www.armyonesource.com User id: Army Password:onesource URL:www.airforceonesource.com User id: airforce Password:ready

  24. One SourceOnline Onlineaccess: Life Workshop & Moderated Chat Self-Assessment Tool Calculators Online Locators Resource Rooms Other Military Resources Educational Materials

  25. Army One Source TELEPHONE ACCESS TTY/TDD 1-800-346-9188 From the United States 1-800-464-8107 • From: Germany, Italy, England, and the Netherlands Toll-free: 00-800-4648-1077 En Español 1-800-375-5971 • From South Korea toll-free: • From a DSN phone dial 550-ARMY • Callers with DACOM as their local provider must dial: 002-800-4648-1077  • Callers with KT as their local provider must dial: 001-800-4648-1077 • Callers who experience any difficulty should call their local operator and ask to make a collect call to: 484-530-5889

  26. Air Force One Source TELEPHONE ACCESS • From the United States 800-707-5784 • From outside the United States ONLY Toll free: 800-7075-7844(please dial all 11 digits) • TTY/TDD 800-346-9188 • En Español 888-732-9020 • Callers who experience any difficulty should call their local operator and ask to make a collect call to: 484-530-5889

  27. Questions? John Willsey @ (518) 786-4807

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