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NHS BWD Care Trust Plus

NHS BWD Care Trust Plus . Health and Social Care. Quality of services Residential care Supported living Care at home Hospitals Community Health Services. Our team:. Work with others. Safeguarding Social Worker Medicines Management Complaints Use information to tackle any

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NHS BWD Care Trust Plus

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  1. NHS BWD Care Trust Plus Health and Social Care

  2. Quality of services Residential care Supported living Care at home Hospitals Community Health Services Our team:

  3. Work with others • Safeguarding • Social Worker • Medicines Management • Complaints • Use information to tackle any quality issues • CQC

  4. Our story when a problem was reported in one of our homes… • Safeguarding alerts • All the information on the provider brought together • Meeting with different agencies • Assessed the risk to residents

  5. Outcome • More issues raised • Medication • Care plans and records • Staff matters • Health and safety • Action plan

  6. Fire and Rescue Service asked to visit • Pharmacy assessment • Nursing care • All residents reviewed • Talked to families • Contract notice

  7. Whilst this was happening people were kept safe • Care Trust Plus staff visited twice a day at different times • Emergency Duty Team at other times • Pharmacists checked medication

  8. All residents assessed • CQC visit • Home not fit for purpose • Residents found new placements of their choice some in supported living • Quality team met some of the residents in new placements • All are well and happy

  9. Learning • Asked Adult Safeguarding Board to undertake Multi-agency review • Systems need to be better at sharing • Reviews need to be undertaken

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