Rechartering the Metro North Career Centers

1. RECHARTERING THE METRO NORTH CAREER CENTERSDecember 10, 2014

2. Joint Committee Susan Jepson, Chair Madeline Hoffman Tricia Tyler Sue Walsh Staff: Kimberly Napier Meelynn Wong Sue Walsh, Chair Philip Bronder-Giroux Kambiz Maali Lisa Amaya Price Cheryl Scott Staff: Peter Farkas Career Center Committee Policy, Funding and Oversight Committee

3. RECHARTERING PROCESS In June, the Joint Committee approved (on a two-year pilot basis) the elimination of the competitive model Replaced with a collaborative model with performance driven by goal achievement instead of by a competitive funding formula Also shifted Youth services to The Career Place, with corresponding increases to WIA Adult and Dislocated Worker services at Career Source

4. Joint PFO and Career Center Committees • Met in September to review/amend current performance criteria • Met in November to review: • Site Visit Reports • Business Plans • Consumer Advisory Group Results • Comparative Performance Reports • Service to Target Groups Performance Report • Customer/Employer Satisfaction • Met with each career center director

5. Reaffirmed Performance Factors For Job Seekers: • Emphasis on ensuring customer engagement through repeat services • Emphasis on quality job placements (permanent, 20+ hours) and job placement rate • Customer satisfaction For Employers: • Emphasis on employer engagement through repeat major services and job orders • Employer satisfaction

6. Service to Target Groups Target Groups: • Less than high school credential • Age 55+ • Linguistic minorities • Persons with disabilities Factors: • Repeat customers served • Job placement rate (placements that are 20+ hours, permanent)

7. Changes to Performance Factors Technical Change: Include customers who get a job within 60 days of one service (was 30 days) Other Additions: New employers New customers in target groups Employers with one or more job orders New veterans New youth

8. Metro North Career Centers FY 2014 Performance Highlights

9. Highlights: FY14 Career Source Achievements • Goals attained at 100% for WIA Adult and Dislocated Worker Programs • Goal exceeded for EUC (Emergency Unemployment Compensation) Program • Received the Jobs for Veterans State Grant “Silver Award” for services to veterans • Largest amount of private revenue generated (fees) in past 6 years; $46,000 up from $30,000 • IT has transitioned off the state network • Janet Yellen, Federal Reserve Chair, visit in Chelsea (more excitement than achievement!)

10. Highlights: FY15 Career Source Priorities • Achievement of increased WIA Adult and Dislocated Worker Program goals • Increasing skills development courses – with new computers made possible by support from MCC • Implementing Career Ready 101 in Chelsea • Upgrading space • Becoming engaged as a partner in Wynn Everett casino workforce training and hiring • Strengthening collaboration with The Career Place

11. Highlights: FY15 Career Source Challenge • Raising funds in anticipation of FY 2016 reduced funding • 3rd year of state line item reduction • USDOL Workforce Innovation Fund grant ends June 30, 2015 (need to replace $170,000)

12. Highlights: FY14 The Career Place Achievements • Highest number of documentable placements ever: 3,424 • Served 10,500 customers • Attained 100 % of enrollments and placement goals for WIA Adults • Attained 98 % of enrollment goal and 100 % of placement for WIA Dislocated Workers • Youth programs implemented with high quality across the board – WIA Frameworks ; WIA Transition Services ; and Connecting Activities • Two new projects in Somerville in partnership with Somerville Community Corporation : (1) Workforce Development and Job Linkages project ; and (2) Working Cities Challenge (Pocket Change) • Strong Career Center Seminar, Reemployment Eligibility Assessment, REA Emergency Unemployment Compensation program performance

13. Highlights: FY15 The Career Place Priorities • Continued high quality with Youth Programs as TCP assumes responsibility for the management of all One Stop Career Center youth programs for the Metro North region • Continued strong Employer Engagement through Business Services, including job fairs, onsite recruitment, job postings, and venturing into On-The-Job Training (OJT) • Development of grant proposals either as a lead entity or in partnership with others, including the REB • Further cooperation with Career Source, building on a good foundation, as we move into the Performance Driven by Goal Attainment model and no longer using the “competitive” model

14. Highlights: FY15 The Career Place Challenges • Need for increased funding leading into FY’16 • Serving an attainable number of customers and helping them attain employment with reduced staffing • Develop and offer some fee-based Career Development workshops and begin to utilize Social Media across the center • Begin to prepare for WIOA

15. Joint Committee Recommendation • Recharter The Career Place and Career Source (operated by Middlesex Community College) • For a period of three years, July 1, 2015 to June 30, 2018, if allowable • Contingent upon consistency with Workforce Innovation and Opportunity Act (WIOA) regulations