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Mastering Nonverbal Communication: Skills, Behaviors, and Cultural Components

Dive into the world of nonverbal communication with this engaging lecture and exercise. Explore the various types of nonverbal behaviors, from eye contact to haptics, and learn how they shape our interactions. Discover the impact of physical appearance, scents, and artifacts on communication. Uncover the complexities of proxemics and chronemics in different cultures. Enhance your understanding of paralanguage and how it influences our perceptions. Learn effective guidelines for interpreting and utilizing nonverbal cues in various contexts. Challenge yourself with quizzes and homework assignments to improve your nonverbal communication skills.

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Mastering Nonverbal Communication: Skills, Behaviors, and Cultural Components

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  1. “Actions speak louder than words” Today Nonverbal lecture Nonverbal exercise

  2. Engaging in Non-Verbal Communication

  3. Focus Questions • What is nonverbal communication? • What types of nonverbal behavior have scholars identified?

  4. Nonverbal skills • Eye contact • Facial expression • Posture • Gesture • Movement • Harvard Sailing Club • Leather commercial

  5. Nonverbal Communication • It includes all aspects of communication other than words • Includes: • gestures • body language • how we utter words • features of environments • objects

  6. Nonverbal Communication • Ray Birdwhistell (1970) and Albert Mehrabian (1981) stated: • Nonverbal communication accounts for 65% to 93% of the total meaning of communication. Nonverbal Verbal

  7. Nonverbal Communication • Is Ambiguous • Interacts with Verbal Communication • Regulates Interaction • Reflects Cultural Values

  8. Nonverbal Communication • Establishes Relationship-Level Meanings • Responsiveness • Liking • Power

  9. Types of Nonverbal Behaviors There are many kinds Each is used to create and interpret meanings • Young & Travis focus • Haptics • Paralanguage • Olfactics • Kinesics • Chronemics • Proxemics • Artifacts • Setting

  10. Kinesics • Refers to body position and body motions, including those of the face • Body postures and gestures may signal whether we are open to interaction • The face is particularly powerful in conveying liking and responsiveness

  11. Haptics • Nonverbal communication involving physical touch • Compared to men, women are more likely to engage in touch to show liking and intimacy • Men are more likely than women to use touch to assert power and control

  12. Physical Appearance • Western culture places an extremely high value on it • sex, skin color, size • May have no factual basis, but can affect: • personal and social relationships • decisions about hiring, placement, and promotion. • Cultures prescribe ideals and these vary across cultures. • Western cultural ideals emphasize thinness in women and muscularity and height in men

  13. Olfactics • Is a term for our perception of odors and scents • Smell is a form of communication • Scents we choose to wear can be personal signatures • Pheromones • may affect sexual attraction

  14. Artifacts • Personal objects we use • to announce our identities • to personalize our environments • Clothing is one of the most common forms • Expresses our cultural and ethnic identities • Can announce one’s profession

  15. Proxemics • Refers to space and how we use it. Status, culture, interaction needs, interdependency, power relationships

  16. Proxemics • Public space • Social distance arms length to 3 feet • Personal space 12 inches to arms length • Intimate distance 0-12 inches

  17. Environmental (setting) Factors • Elements of settings that affect how we feel, think, and act • We choose colors, furniture arrangements, and other things to create the atmosphere we desire

  18. Chronemics • Refers to how we perceive and use time to define identities and interaction • Western societies value time and speed • The length of time reflects • the extent of our interest for someone • affection for that person

  19. Paralanguage • Communication that is vocal but not actual words • Includes sounds: • murmurs & gasps • vocal qualities • Volume • Rhythm • Pitch • Inflection

  20. Guidelines for Effective Nonverbal Communication • Monitor your nonverbal communication • Interpret others’ nonverbal communication tentatively • Personal qualifications • Contextual qualifications

  21. Cultural components

  22. Cultural components

  23. Body movement

  24. Summary • Nonverbal Communication-sending & receiving messages without words; Establishes Relationship-Level Meanings • Principles of Nonverbal Communication • Types of Nonverbal Communication • Guidelines for Effective Nonverbal Communication

  25. Nonverbal skills • Eye contact • Facial expression • Posture • Gesture • Movement • Harvard Sailing Club • Leather commercial

  26. Homework • Describe the nonverbal communication AND expectations at WORK (roles, etc.) • Give examples of nonverbal comm. —Are they masking their true feelings?  • Change the dynamic: eye contact, proximity, etc.

  27. Homework • Describe the nonverbal communication AND expectations at HOME, MALL, etc. (roles, etc.) • Give examples of nonverbal comm. —Are they masking their true feelings?  • Change the dynamic: eye contact, proximity, timing, body language, etc.

  28. Quiz Chapters 4, 10, 11 25 questions= multiple choice & lagniappe 50 points

  29. Types of Nonverbal Behaviors Know Definitions and examples Physical appearance Environmental factors • Haptics • Paralanguage • Olfactics • Kinesics • Chronemics • Proxemics • Artifacts • % of use

  30. Chapter 10 - persuasion Define and apply (examples) • Persuasion • Reinforce, • actuate, • convince, • 50% rule • Audience analysis

  31. Chapter 11-persuasion • Appeals & claims • Inductive reasoning • Monroe’s motivated sequence • Statement of reason • Comparative-advantages • Problem –solution • Keys

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