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Live your life. Create your destiny.

Live your life. Create your destiny. Development of a Quality Management System (QMS) at TUT A Finnish-HEQC-TUT Project Dhaya Naidoo University of Zululand 20 October 2008. Directorate of Quality Promotion

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Live your life. Create your destiny.

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  1. Live your life. Create your destiny. Development of a Quality Management System (QMS) at TUT A Finnish-HEQC-TUT Project Dhaya Naidoo University of Zululand 20 October 2008 Directorate of Quality Promotion Tel. (012) 382-5085 • Fax (012) 382-5218 • naidood@tut.ac.za • Private Bag X680 • Pretoria • 0001

  2. Directorate of Quality Promotion Project Overview • Institutional Context • Merger of 3 Technikons • New Institutional Type (UoT) • 1st merged UoT Audited by HEQC (2007) • Project Objectives • Quality Management Arrangement • Self-Assessment and External audit • Outcomes inform development of QMS

  3. Directorate of Quality Promotion Project Implementation • Parallel Processes • Institutional arrangements for QM • Establishment of a dedicated quality directorate • Charter and Mandate • Institutional Self-Assessment • External Audit • Quality Improvement Plan

  4. Directorate of Quality Promotion QMS Development • Capacity Building • Staff Training • Appointment of External Expert (2008) • Policy Environment • Policy Approval Monitoring and Evaluation • Electronic Systems Development • Policy Tracking Dashboard • QMS • QMS rollout

  5. Directorate of Quality Promotion Quality Management Strategic & Operational

  6. Directorate of Quality Promotion Strategic approach to quality A – APPROACH: (doing the right things)D – DEPLOYMENT: (do the things the right way) R – RESULTS: (how well did things go?)I – IMPROVEMENT: (how can we do better?)

  7. Directorate of Quality Promotion A

  8. Relationship between approach and framework

  9. Directorate of Quality Promotion Constraints • Organisational Transformation • Merger • Institutional Type • Organisational Maturity • Organisational Cohesion • External Policy Environment • Transformation of the HE Landscape • HEQF • External Audits

  10. Directorate of Quality Promotion Way Forward • Consolidate QM Gains • Strategic rather than Compliance QM • Institutional Approval and Adoption of QM Strategy, Policy, System and Approach • Institutional Capacity Building • Monitoring and Evaluation

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