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Knowledge Management

Knowledge Management. “The basic economic resource is no longer capital, nor natural resources, nor labor. It is and will be knowledge.” -Peter Drucker. Presented By: Ryan Lancaster Scott Smith Brittany Stetson.

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Knowledge Management

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  1. Knowledge Management “The basic economic resource is no longer capital, nor natural resources, nor labor. It is and will be knowledge.” -Peter Drucker Presented By: Ryan Lancaster Scott Smith Brittany Stetson

  2. 1) Knowledge management is the process of finding, selecting, organizing, condensing and presenting knowledge in a way that improves comprehension. 2) It is the set of systematic and disciplined actions that an organization can take to attain the greatest value from the knowledge available to it. What is KM? My Simplified Definition: organizing knowledge to use it as efficiently & effectively as possible KM Server via GDRC 2006 & Knowledge Praxis 2006

  3. Q: is Knowledge Management the same as Information Management? A: Go back to the distinct definitions of these terms we learned earlier … • Tacit Knowledge: • Internalized, what a person knows from experience; can also be ‘trapped’ in info systems & databases • Explicit Knowledge: • is captured and packaged in reusable and searchable form • Goal of KM System in an organization: • take valuable tactic knowledge  transform it to explicit convert it back to tactic • so it can be learned and utilized by others

  4. Evolution of KM Business • researched as early as the 70’s • mid-80’s: • idea of knowledge as a competitive asset • early development of systems based on artificial intelligence & expert systems • 1989: group of US companies begins the Initiative for managing Knowledge Assets • early-90’s: KM introduced to public – Tom Steward Published “Brain Power” in Fortune magazine • mid-90’s: KM initiatives flourishing • TODAY: KM plays a major role in a majority of business organizations

  5. Evolution of KM Education • 1993: British Library Introduces “Electronic Beowulf Project” • mid-90’s: Digital Libraries largely experimental • 1995: The National Science Digital Library • 1999: JISC-NSF International DL Initiative • 2000’s: As DL technology expands & becomes more accessible, many universities take advantage of its benefits • Today: Regularity of DL Technology in Education

  6. Aspects of KM 1)Mechanistic/Technical • Sheer volume of information • Methods for access & reuse to information & documents • Requires effective & appropriate technology; networking & groupware • Knowledge Repositories: storage tools • Data Mining Tools: • Analyze patterns to turn huge amounts of info into valuable knowledge  metadata (data about data) • Contact Software: • Email, groupware, anything that promotes sharing of knowledge among colleagues • Intranets & Extranets: • Within company & connecting to other stakeholders

  7. Aspects of KM 2)Systematic • Idea that resources that can be modeled are easier to manage • Sustainability is key • Apply technology effectively; process & activities • Capture • Data entry, OCR and scanning, Voice input, Pull info from various sources, Search for info to include • Organizing & Store • Cataloging, Indexing, Filtering, Linking • Create & Refine • Contextualizing, Collaborating, Compacting, Projecting, Mining • Distribute & Use • Flow, Sharing, Alert, Push

  8. Aspects of KM 3)Cultural/Behavioristic • Right combination/balance of organization social & managerial objectives • Yet to be an overarching theory of KM; though it has been researched by many notable authors including Drucker, Senge, Rogers, & Alllen • Fun note: estimated that process of getting most value out of KM is 20% technical (the right hardware & software) and 80% cultural (leadership behavior, type of learning valued, informal company culture, how mistakes are handled, etc.)* • (*Dr. Nancy C. Shaw via ICASIT 2006)

  9. DSpace • DSpace is a groundbreaking digital repository system that captures, stores, indexes, preserves, and redistributes organizations research data. • It was created by MIT and the Hewlett-Packard libraries to perform a variety of archiving needs. • DSpace runs on a LINUX or UNIX operating system. (MIT libraries & Hewlett-Packard Company 2002-2006, Dspace)

  10. DSpace Diagram • http://dspace.org/introduction/dspace-diagram.pdf

  11. Uses Institutional Repositories (IRS) Learning Object Repositories (LORS) eThesis Electronic Records Management (ERM) Digital Preservation Publishing …and More Information Types Articles and Reprints Technical Reports Working Papers Conference Papers E-thesis Data Sets (statistical, geospatial…) Images (Visual & Scientific) Audio and Video Files Reformatted Digital Library Collections DSpace- Documents & Processes (MIT libraries & Hewlett-Packard Company 2002-2006, DSpace)

  12. OSU Library & DSpace • DSpace at OSU is used as a tool in a suite of OSU’s Digital Library tools. This institutional repository provides reliable means for faculty members and students to store and access their research and teaching output, and for the institution to maintain their records. • It is used to capture, store, index and preserve, intellectual output. You can then redistribute your work according to your wishes. DSpace insures longevity of stored files and relives you of having to maintain your digital publications. (Oregon State University 2005)

  13. Information Types Conference Papers Data Sets Thesis & Dissertations Technical Reports Journal Articles and Pre-Prints Course Material Presentations Images…etc Communities Communities can be divided up into; Faculty Members Departments Research Groups Programs Staff Students… etc OSU Library & DSpace (Oregon State University 2005)

  14. Digital Library & NSDL • A digital Library is a coherent, organized collection of resources, usually accessible via the internet. • It may appear to be a single entity, but it often searches many libraries or information services to present a unified view of a topic for the end user. • The information does not have to be born digital it can be converted into electronic format. (National Science Foundation, 2006)

  15. National Scientific Digital Library (NSDL) • NSDL was created by the National Science Foundation to Provide access to high quality resources and tools that support innovations in teaching and learning at all levels of science, technology engineering and math education. • Began funding in 1995, and was online by 2000. It was a way to pick out the useful and credible information from the large amounts of information on the web. (National Science Foundation, 2006)

  16. NSDL • Digital Libraries are created using tools such as DSpace. • Digital Libraries offer a selection from many different types of media. This includes anything from simple text documents to audio and video files. • NSDL has over 400 unique collections and is growing every day • All levels of education can use digital libraries, from k-12 to scholars and life long learners. (National Science Foundation, 2006)

  17. Business & KM • 81% of the leading European and U.S. companies are utilizing some form of KM (Grossman) • Chief Knowledge Officers (CKO) -A new top level corporate job function to manage organizational knowledge resources as part of overall corporate strategy • By 2001, enterprises that lack ongoing KM infrastructure will lag KM-enabled competitors by 30-40% in speed of deployment for new competitive programs and products (Gartner Group) • Intangible Asset

  18. Ten Ways to Integrate KM • Build Strategy- Competitive advantage • Define & communicate knowledge performance-How to create value and make money • Identify key knowledge positions • Develop knowledge –sharing proficiencies • Reward knowledge –sharing behavior • Don’t obsess with tacit knowledge- can’t capture everything • Capture best-practices • Encourage networking & respect communities- Face-to-face or team meetings • Map Knowledge- So people can find info • Make it Policy Global Development Research Center

  19. How firms use KM • What makes KM work in a company? - Aligning the system with the demands and needs of the company Example: Company Culture • Sustainable, repeatable, and measurable framework • Differentiation - Knowledge Management is different thing to different businesses

  20. KM & Your Future • KM, for example DSpace at the OSU library, is available to us now to aid in our education • We are all likely to use & benefit from DL technology in our careers  not confined to the MIS field • Rapid growth in the number of firms using KM systems; seeing knowledge as a sustainable competitive advantage And remember…. “Knowledge is Power”

  21. Bibliography • Global Development Research Center, Information Sphere: KM, Retrieved February 21, 2006 from http://www.gdrc.org/kmgmt/index.html • International Center for Applied Studies in Information Technology, KM Central, Retrieved February 21, 2006 from http://www.icasit.org/km/ • Knowledge Praxis, What is Knowledge Management, Barclay, R., Murray, Philip, Retrieved February 21, 2006 from http://www.media-access.com/whatis.html#categorization • MIT Libraries. (January, 2003). D-Lib Magazine: DSpace. Retrieved February 19th, 2006 from http://www.dlib.org/dlib/january03/smith/01smith.html • MIT libraries & Hewlett-Packard Company 2002-2006. (February, 2006). DSpace. Retrieved February 17th, 2006 from http://dspace.org/ • National Science Foundation. (2006). The national Science Digital Library. Retrieved February 17th, 2006 from http://nsdl.org/resources_for/first_time_users/index.php • Oregon State University 2005. (march 2005). DSpace @ OSU. Retrieved February 17th, 2006 from http://ir.library.oregonstate.edu/dspace/index.jsp • Grossman, Martin. An Overview of knowledge management assessment approaches. Journal of American Academy of Business. Vol. 8,num. 2, March 2006

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