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BACKOFFICE. FRONTOFFICE. CUSTOMER. Tax Document arrive (mail or hand delivery). Attach Document to work package. Customer prepares tax documents. Are all the necessary documents in the package. All is OK. Documents Missing. Request documents from the customer.
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BACKOFFICE FRONTOFFICE CUSTOMER Tax Document arrive (mail or hand delivery) Attach Document to work package Customer prepares tax documents Are all the necessary documents in the package All is OK Documents Missing Request documents from the customer Customer obtains documents Prepare all tax forms Review of the forms by review staff Contact customer and schedule appointment Customer arrives Explain tax forms and fees Customer accepts tax forms and fees Yes Customer pays fee and departs No Flowchart B