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Business opportunities – adapting to a changing market. Social and economic changes in the mortgage market over the next 2-3 years. Introduction. Market dynamics Baby boom era - clients ageing before first mortgage Lender retention Client retention Client relationship Data protection
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Business opportunities – adapting to a changing market Social and economic changes in the mortgage market over the next 2-3 years
Introduction • Market dynamics • Baby boom era - clients ageing before first mortgage • Lender retention • Client retention • Client relationship • Data protection • Client bank protection
Market dynamics • Increasing competition among lenders • Interest rates and the economy in general • Saturation of the re-mortgage market • Miss selling scandals • Baby boomer generation – equity release • IHT and the pension market • Buy to let market
Lender retention policy • The domination of the re-mortgage market • The growth in lender retention fees • Regulatory concerns – TCF • Ancillary sales - protection
Client retention/relationship • Lead generation • Existing clients and referrals • Lead generation firms and estate agents • AMI letter • Data protection • Client bank protection • CRM system improvements
Business opportunities • Tackling the issue of interest only • Mortgage longevity • Benefit added products • Non conforming • Procuration fees
Summary • This is your opportunity • Regulated environment • What all good business should be providing • Developing a good strong relationship with client and lenders • Getting the most out of your clients