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Practical Guide to workforce development

This practical guide explores strategies for workforce development, including utilizing person-centred approaches and promoting positive behavioral changes. It addresses recruitment, retention, and leadership of a workforce strategy, as well as the role of social media and organizational values and culture.

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Practical Guide to workforce development

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  1. Practical Guide to workforce development Hope is not a strategy, although I wish it was

  2. PBS Network values • Focusing on relationships and skills development • Utilising person-centred approaches • Promoting positive ‘behavioural’ changes in services & organisations which support people with a LD & CB.

  3. The Numbers

  4. Aims • Recruitment • Retention • What staff tell us – the CTS research programme • Leadership of a strategy • Social Media • Values & Culture

  5. Why me? Good question, one that I am asking myself right now!!!!!

  6. Statistics of recruitment – are we the only ones with a problem? • Candidates of today • Safer recruitment • Geographical differences • Developing a service with retention problems – less than 5% loss??

  7. Recruitment & Retention • Of the 9 geographical areas across England, the south west comes in 4th worst • 27% staff turnover is the average In the sector • Nearly half of new staff leave within 1 year • Is Pay really a problem? • Why cant we keep staff • does staff retention really improve our services? • Cost of constant recruitment

  8. The best form of recruitment, is retention Easier said than done

  9. The facts – Research data • Induction numbers – R&R over the period • Cost of recruitment • Training / repeat training • Stability • Staff burn out - sickness • CTS goals – achievable????????

  10. Leadership of a strategy How we changed our strategy

  11. Feedback- surveys Be willing to receive feedback and be accepting that we can improve

  12. Why do staff leave? WHY?? Work life balance Not feeling valued Career opportunities Pay What happens is not an accident What do we do about it? • Improve recruitment strategy & output • CTS Focus Group – Have your say • Career notice board • Monthly pay reviews • Understand the situation better, plan for the HR of tomorrow, not just today.

  13. Recognition programme

  14. The basics, from day 1 • Advert & Phone call • Interview panel and questions • Meet and greet • Induction – the learning gap • Shadow shifts • Mentor / buddy system

  15. Service user questions Have you worked in care before? Are you good at life skills Are you caring I like a lot of banter, do you like banter Why do you want this job? Are you flexible with the times of support you can give Are you reliable Do you like sports of comedy and would you watch them with me? Tell me a joke? Would you let me play football at 8 pm? If you were the prime minster, what would you do first?

  16. Social media • Website • Facebook • Twitter • Recruitment sites • Awards • Reviews – its how we assess & purchase things

  17. Review top tips – brand awareness • 75% of business don’t currently reply to job site reviews • 90 % of staff work for companies that are transparent • 65% staff say their perception of a company is improved by company based review response • 1. be professional, factual and research your point • 2. acknowledge, thank you • 3. address specific issues, don’t shy away from accountability • 4. utilise reviews to fix problems

  18. Values & culture • Why, how & What – Simon Sinek • Tony Hsieh culture strategy • Staff focus group • U.S.P • The Values test • Values with no meaning, have no value

  19. What have we learnt • Good selection of staff = improved retention, but that’s just the first step • Staff will stay with an organisation if they feel valued and if there is a higher purpose, the WHY scenario, even if there is more money out there • Recognition programmes work – it pays for itself • We must learn how to analyse the data better & respond accordingly

  20. plan for the Recruitment and retention of tomorrow, not just today Build the foundations

  21. Useful links • Simon Sinek – Author of start with WHY • Tony Hsieh – author of Delivering Happiness: a path to profits, passion & purpose • Community Therapeutic Services website • Skills for care • www.Deckchair.co.uk

  22. Questions?

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