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eStudent Support Services & Academic Quality That Help Drive Student Completion

eStudent Support Services & Academic Quality That Help Drive Student Completion. Goals. building online student support services to enhance persistence and engagement for students providing more accessible professional development for faculty to teach distance learning

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eStudent Support Services & Academic Quality That Help Drive Student Completion

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  1. eStudent Support Services & Academic Quality That Help Drive Student Completion

  2. Goals • building online student support services to enhance persistence and engagement for students • providing more accessible professional development for faculty to teach distance learning • improving quality in distance learning courses

  3. eStudent Support Services • student orientation • eLearning Orientation • new student orientation • online student services • virtual front door • eAdvising • online tutoring (smarthinking)

  4. Virtual Front Door

  5. VFD usage • exceeded performance indicator by 226% • average of 331,665 page views per month

  6. eAdvising Usage • exceeded our performance indicator by 336% • 26,222 students use eAdvising • Percentage Increase in usage • Year 2 to 3 129% • Year 3 to 4 45%

  7. eAdvising Usage by Student Modality

  8. eAdvising Student Success

  9. eAdvising Student Success

  10. eAdvising Student Success

  11. Online Tutoring Usage • exceeded our performance indicator by 330% • 9,121 sessions • 8,909 smarthinking • 212 Ohio consortium • Percentage increase of usage • Year 2 to 3 is 80%, • Year 3 to year 4 is 88%

  12. Smarthinking Usage by Student Modality

  13. Online Tutoring Student Success Number of students satisfied

  14. Online Tutoring Student Success

  15. Online Tutoring Student Success

  16. Online Orientation

  17. Online Orientation • https://portal2.tri-c.edu/OnlineOrientation • web based eLearning orientation • tracking learning objects accessed by SNumber • student self selects lessons • revised new student orientation • Over 1500 completed online NSO since September 2012 • interactive learning objects • tracking of completion of learning objects • integration with student information system to release hold on student registration

  18. Persistence DL students • semester to semester • Fall 2011 to Spring 2012, 67% • met performance indicator • year to year • Fall 2011 to Fall 2012, 44.9% • exceeded performance indicator by 6%

  19. Faculty Development • exceeded our performance indicator by 197% • 316 faculty completed the Level One workshops to be certified to teach blended or online courses

  20. Teaching for Online Learning (TFOL) • workshop A • designing and building your course • workshop B • planning, managing, and teaching your course • workshop C • enhancing your course • workshop D • sharing your best practice

  21. Academic Quality • 15 faculty submitted courses for peer review • exceeded indicator by 25% • 18 courses quality matters recognized

  22. Sample DevEd Courses • created developmental Math and English Blended Courses • math course has been taught by several faculty for the past six semesters • institutionalized

  23. Title III Blog • http://title3.wordpress.com

  24. Thank You for Your Participation • Dr. Christina Royal • christina.royal@tri-c.edu • 216-987-4577 • Sandy Moses • sandy.moses@tri-c.edu • 216-987-4912

  25. Supporting Student and Faculty Success in Distance Learning • July 2008 receive approval to offer 3 fully online degrees • 2008 college applies for Title III grant • Oct 2008 college receives Title III $2 MM grant from department of education • Nov 2008 steering committee in place • Dec 2008 eight sub-committees formed • Jan 2009 work begins

  26. College Wide Inclusion • Faculty Preparedness • Teaching for Online Learning • Academic Quality • Quality and Course Design • Master (Sample) Course • Student Services • Online Student Orientation • Virtual Front Door • Online Tutoring • eAdvising • Institutional Management • Infrastructure and Technology

  27. Lessons Learned • inclusivity/diversity of buy-in • let people get there on their own • do your research…network, don’t re-invent the wheel • importance of audience/user feedback • usability testing • importance of metrics • flexibility for continuous improvement • consider sustainability beyond the grant up front before you implement…if you can

  28. Major Successes • involved students in design & development • virtual front door institutionalized • eAdvising institutionalized • sustainability discussions started early • culture changed • student success data • college relationships built with eLi • unexpected outcomes

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