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eReferral Programme Archie MacDonald Jenny Baird Martina Zelikova

Learn how the eReferral Programme benefits patients and staff by managing referrals electronically, reducing delays and errors, and improving efficiency. Discover how GPs can send referrals quickly and securely via SCI Gateway to enhance patient care. Receive insights on progress and feedback from health boards and hospitals.

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eReferral Programme Archie MacDonald Jenny Baird Martina Zelikova

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  1. eReferral Programme Archie MacDonald Jenny Baird Martina Zelikova

  2. Electronic Message Electronic Management of Referrals GPSystem Hospital PMS or Outpatient System Referral GP completes and submits referral letter SCI Gateway Registration Referral arrives at hospital. Referral registered on Hospital PMS Vetting Clinician vets Referral status updated electronically on SCI Gateway or alternative mechanism Outcomes Referrals Patient Record updated Patient Record updated Patient Record updated

  3. Paper based Referral 4-58 days 0-11 days 1-9 days 2-8 days 1-36days 1-14 days Hosp Registration Vetting Make Appt (OP) sort GP 100 % Manual Total possible 5-78 days

  4. OPD – Registration, Clinical Review & Booking Process –Referrals Electronically 0 – 5 days Administration Timescales Clinical Review GP Hosp Registration Arrived Make Appt Hosp CNA DNA We can provide you with timescales for each Health Board – e.g. In January >50% of appointments were made within 5 hrs

  5. Aims for the eReferral Programme 95% of Gp referrals sent via SCI Gateway 90% of referrals managed electronically in Secondary care

  6. Benefits to Patients & Staff • Quicker • Referrals get from the GP to the hospital the moment they are sent; • Referrals can be accessed and managed quickly in the hospital; • Patient appointments can be booked sooner. • Safer • Less risk of transcription errors; • Reduced risk of missed or delayed referrals; • GP has greater feedback about the patient's journey. • Better • More efficient process, improved patient experience; • Electronic process provides a better audit trail; • Reduced use of resources e.g. paper, storage, postage.

  7. National Progress Referrals sent by GPs via SCI Gateway

  8. Referrals sent to SCI GW by GPs progress by Healthboard March 2010

  9. National Progress for Electronic Management of Referrals

  10. Electronic Management of Referrals Progress by Healthboard March 2010

  11. NHS Ayrshire & Arran Crosshouse Hospital eTriage - Trauma & Orthopaedic Surgery Number of Days between Submission & Electronic Management of Referral

  12. NHS Ayrshire & Arran Crosshouse Hospital eTriage - Trauma & Orthopaedic Surgery Number of Days between Submission & Electronic Management of Referral

  13. NHS Ayrshire & Arran Crosshouse Hospital eTriage - Trauma & Orthopaedic Surgery Number of Days between Submission & Electronic Management of Referral

  14. “Quotes” from NHS Greater Glasgow and Clyde “I think it would be fair to say that we find e-triage to be simple, effective and convenient” Dr Colin Clark, Lead Clinician Dermatology North East Glasgow “The system is very fast and easy to use. Referrals should no longer get lost in the post!” Dr Miles Fisher, Clinical Director Medicine North East Glasgow “E-triage has been helpful in reducing the massive piles of paper we used to have to deal with, and reduces the chance of referrals going astray. We would welcome the few remaining practices who still do not routinely send electronic referrals switching to this method….”Prof Colin Munro & Dr Felicity Campbell, Dermatology South Glasgow “We have found eTriage to be very helpful to keep track of all referrals coming in and we would encourage other specialties to use the system” Jean Cherry & Irene Miller, Health Records Senior Supervisors, Stobhill Hospital

  15. eReferrals programme Questions? archiemacdonald@nhs.net jennifer.baird1@nhs.net martina.zelikova@nhs.net

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