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Spotlight Project IST-1999-10314 Spoken Natural Language Applications for eCommerce

Spotlight Project IST-1999-10314 Spoken Natural Language Applications for eCommerce. Spotlight - Mission. Promote spoken language applications Technical approach Design advanced spoken language applications Experiment with new roles for speech recognition

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Spotlight Project IST-1999-10314 Spoken Natural Language Applications for eCommerce

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  1. Spotlight ProjectIST-1999-10314Spoken Natural Language Applications for eCommerce

  2. Spotlight - Mission • Promote spoken language applications • Technical approach • Design advanced spoken language applications • Experiment with new roles for speech recognition • Demonstrate applications to Spotlight Consortium • Publish research findings ………. hence today’s Colloquium • Industry Consortium • 256 companies world-wide

  3. Spotlight - History • Established 1993 as ‘Dialogues 2000’ • Phase I [1993-97] • Funded by UK Government (DTI) and BT • €2 million over 4 years • Phase II [1997-2000] • Funded by industry members (BT, Periphonics) • €300,000 over 3 years • Phase III [2000-2003] • Funded by EC IST Programme • €4 million over 3 years

  4. Spotlight - Today CCIR Lloyds TSB bmi british midland Deutsche Bahn DB R&T Nortel Networks Nortel Networks EC CSELT… Loquendo Comune Di Roma Lastminute.com…..

  5. Spotlight on Demonstrators • Financial services sector & travel sector • English, German, Italian • Informational services (balances, times) • Transactional services (loans, seats) • Personalisedservices (advice, members) • Integration with Web • Series of project demonstrators • Four phases of demonstrators • Usability trials with customers

  6. Spotlight on Benefits TECHNOLOGY SUPPLIER BENEFITS DIALOGUE OBJECTS (TESTED) SPOKEN NATURAL LANGUAGE CAPABILITY CASE STUDIES FLUENCY MODELS STYLE GUIDE ENTERPRISE BENEFITS INFORMATION SERVICES INDUSTRY & SOCIETY BENEFITS PERSONALISED SERVICES TRANSACTIONAL SERVICES

  7. 17 REPORTS!

  8. 35 OBJECTS!

  9. Spotlight on Trials - 2000 • Lloyds TSB - Banking application (120 users) • Comune di Roma - Taxation application (100) • CSELT - Telethon application (58) • Deutsche Bahn - Timetable application (100) • British Midland - Flight info application (100)

  10. Spotlight Showcase - 2000 • Spotlight demonstrators • demonstrators available on-line and on Voice server • Web site defines user data required • http://spotlight.ccir.ed.ac.uk • Voice server allows interaction - phone • +44 0131 667 0710 British Midland & Lloyds TSB Demos • +44 131 650 8226 Telethon Demo • +39 011 228 6147 CRoma Demo (TARSU) • +49 1805 996622 Deutsche Bahn Demo

  11. Spotlight Project

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