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Halving case resolution time with Amazon Vendor Central case management solutions

Discover how SunTec India's Case Management Services on Amazon Vendor Central optimized issue resolution times for a beauty brand. Learn about their strategies and solutions that led to significant time reductions. Visit the link for insights-https://www.suntecindia.com/amazon-vendor-central-case-management-services-reduced-issue-resolution-time-for-beauty-brand.html

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Halving case resolution time with Amazon Vendor Central case management solutions

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  1. HALVING CASE RESOLUTION TIME WITH AMAZON VENDOR CENTRAL CASE MANAGEMENT SOLUTIONS

  2. Troubling times: Inefficient handling of Amazon Vendor account The client, a multinational cosmetic brand, was bedeviled by several issues that threatened to spiral out of control. 01 Order cancellation 02 Product return 03 • Pricing error 04 • Listing mistake 05 • Unattended customer inquiries 06 • Logistic problem

  3. Help at hand: Tackling the issues efficiently The case management process was streamlined. Examples of cases created: 01 Product data update 02 Variation creation 03 • Brand link to store page 04 • SKU/UPC update 05 • Merge or remove ASINs 06 • Category update 07 • Attribute update 08 • Aggregate reviews 09 • Item reinstate

  4. Hurdles along the way: Challenges encountered • Lack of live support and reliance on support cases • 01 • Closure of cases without resolution by Amazon • 02 • Escalation of cases resulting in delays • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis vulputate nulla at ante rhoncus, vel efficitur felis condimentum. Proin odio odio. • 03 • Navigating Amazon’s guidelines and policies deftly • 04 • Amazon’s slow and muted response • 05

  5. Solution: How it was done • Select a team of experts • Rigorous training with client’s input • Initiate vendor support case • Monitor response and follow up when required • Meticulously document cases • Escalate unresolved cases

  6. Reduction in case resolution time: 45% • Case closure rate: 98% • Increased in brand visibility: 90% Outcome: Happy customers, happier client With SunTec India’s efficient Amazon vendor case management solutions, sterling results were achieved. For more details on the story, read it on our website.

  7. TRANSFORMATION AT HAND: REACH OUT TO US Double your case resolution efficiency with our Amazon Vendor Central case management services. Contact Us +1 585 283 0055 info@suntecindia.com www.suntecindia.com

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