1 / 23

Knowledge Management Assessment of an Organization

Knowledge Management Assessment of an Organization. Why Assess Knowledge Management?. It would not be possible to determine where improvements are needed Helps establishing a baseline for implementing KM solutions Helps understand whether costs of KM efforts are justified

milly
Download Presentation

Knowledge Management Assessment of an Organization

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Knowledge Management Assessment of an Organization

  2. Why Assess Knowledge Management? • It would not be possible to determine where improvements are needed • Helps establishing a baseline for implementing KM solutions • Helps understand whether costs of KM efforts are justified • Helps identify the gap in KM efforts • Help make a case for more investment into KM

  3. When is KM needed? • Periodically for an entire organization or subunit • At the start of a KM project • At the end of a KM project

  4. Qualitative and Quantitative KM Assessments • Qualitative KM assessments aim to develop a basic understanding of whether the KM efforts are working • Quantitative assessments of KM produce specific numerical scores indicating how well an organization, an organizational subunit, or an individual is performing with respect to KM

  5. Qualitative and Quantitative Assessments of KM High Qualitative Measures Quantitative Measures Level of Use of Qualitative and Quantitative Measures Low Low High Level of Experience with Knowledge Management

  6. Assessment of KM Solutions • Involves evaluating the extent to which knowledge discovery, capture, sharing, and application processes are utilized, and how well they are supported by KM technologies and systems

  7. Illustrative Measures of Key Aspects of KM Solutions

  8. Identifying Knowledge Sharing Opportunities SU-1 1 2 3 4 5 Actual Performance SU-3 SU-2 1 2 3 4 5 Target Performance

  9. Assessment of Knowledge • Identification of the relevant areas of knowledge • Evaluation of the extent to which knowledge in each of these areas is available • Value each area of knowledge contributed to the organization

  10. Assessment of Impacts • KM solutions and knowledge can impact the organization performance and therefore it is essential to assess the impacts • Impact on employees • Impact on processes • Impact on products • Impact on organizational performance

  11. Illustrative Measures of Impacts on People

  12. Illustrative Measures of Impacts on Organizational Processes

  13. Illustrative Measures of Impacts on Organizational Products

  14. Illustrative Measures of Impacts on Organizational Performance

  15. What does KM Assessment Incorporate? • Review of internal performance • External appraisal • Business evaluation of effectiveness, efficiency and innovativeness • Evaluation of the knowledge assets created

  16. Approaches for KM Assessment • Benchmarking • Balanced Scorecard method • Intangible assets monitor framework • Skandia Method • Real options approach

  17. Recommendations for KM Assessment • Why do KM? • Establish a baseline • Qualitative methods • Simple • Avoid KM metrics that are hard to control • Measure at the appropriate level • Rewards • Be conservative

  18. Knowledge Audit • Examines : • Organizations knowledge needs • Gaps existing in knowledge • How knowledge flows around the organization • What blockades are there in the flow • Benefits • Tangible evidence about the effectiveness of KM • Reveals gaps and duplication • Indicates areas where improvements are required.

  19. Knowledge audit process • Identify knowledge needs • Draw up knowledge inventory • Analyze knowledge flows • Create knowledge maps

  20. Identify knowledge needs • Finding what knowledge is needed in organization • Ask employees to consider their main problems and challenges and how knowledge would help them. • Concentrate on vital knowledge. • Questionnaire based surveys, interviews, facilitated group discussions are methods that are generally used.

  21. Drawing up knowledge inventory • Identify or locate knowledge assets in the organization. • For explicit knowledge will include • What knowledge we have, where the knowledge is • Organization and access • Purpose relevance and usage • For tacit knowledge • Who we have, where they are • What they do , what they know • What they are learning

  22. Analyzing knowledge flows. • How knowledge moves from where it is to where it is needed. • Looks at both explicit and tacit knowledge and looks into people process and systems. • It highlights examples of good practices • Identifies blockades and barriers to knowledge flows

  23. Creating a knowledge map • Knowledge map is a visual representation of organization’s knowledge • There are two approaches of knowledge mapping • First shows knowledge resources and assets , what knowledge exists and where it can be found • The second focuses on how knowledge moves.

More Related