“Leading Through Change”

1. “Leading Through Change” Alisha Kleiner Creighton Glober Jacob Moore Jared Ruff

2. Overview • John P. Kotter • Traits of effective leaders • Eight steps to transform you organization • Four Mistakes That Lead to Failure

3. John P. Kotter • Professor of Leadership at Harvard School of Business • Speaker At Management Meetings • Author of six best selling books:

4. Traits of Effective Leaders • Quest for learning • Risk takers • Open to people and ideas

5. Eight steps to transform you organization • Establish a sense of urgency • Form a powerful guiding coalition • Create a vision • Communicate the vision • Empower others to act on the vision • Plan for and create short-term wins • Consolidate improvements and produce still more change • Institutionalize new approaches

6. Establish a Sense of Urgency • Change is urgent and imperative • Balance short-term goals with long-term vision • Utilize short-term gains as reminders

7. Establish a Sense of Urgency • S.W.O.T. analysis • Set the mood • Manage time

8. Form a Powerful Guiding Coalition • Create a team to lead change • Engaging the right talent • Guiding the coalition strategically • Working as a team, not just as a collection of individuals

9. Create a Vision • Emotional as opposed to rational • Clear intention and attainable • Guides decision-making • Directs the change effort

10. Vision, Results, and Sustainable Success

11. Communicate the Vision • Leaders set an example • Various vehicles to communicate new vision

12. Empower Others to Act On the Vision • Eliminate obstacles to change • Change structures that undermine the vision • Encourage risk-taking activities

13. Plan for and Create Short-term Wins • Plan for tangible goals • Establish goals and create improvements • Reward employee involvement

14. Consolidate Improvements and Produce Still More Change • Change structures and policies to fit the vision • Hire right employees to implement vision • Keep things fresh

15. Institutionalize New Approaches • Create a relation between change behaviours and success • Implement strategies to ensure leadership development

16. Four Mistakes That Lead to Failure • Writing a memo instead of lighting a fire • Talking too much and saying too little • Declaring victory before the war is over • Looking for villains in all the wrong places

17. Writing a Memo Instead of Lighting a Fire • Managers fail to create the sense of urgency during change • Do not just send out a report, have a meeting

18. Solution • Gather group to identify complacencies • Brainstorm ways to counteract complacencies • Develop action plan to implement ideas

19. Talking Too Much and Saying Too Little • Most leaders under communicate their change in vision by a factor of 10 • Use speeches and memos too often • Lead by example • Leaders must behave consistently with their goals

20. Solution • Lead by example • Leaders should behave consistently with their goals

21. Declaring Victory Before the War Is Over • Often with initial success, leaders lose sight of overall objective • Forget the difficulty and time it takes to make change

22. Solution • Don’t settle for too little too soon • Don’t lose sight of the work that’s left to be done

23. Looking for Villains In All the Wrong Places • The perception that middle-management resists change is unfair • Educated workforce-everyone is involved in the change process • Biggest obstacles to change are people directly under the CEO

24. Solution • Build a guiding coalition that represents all levels of the organization

25. Conclusion • John P. Kotter • Traits of Effective Leaders • Eight steps to transform you organization • Four Mistakes that lead to failure

26. Conclusion • “No organization today - large or small, local or global - is immune to change. To cope with new technological, competitive, and demographic forces, leaders in every sector have sought to fundamentally alter the way their organizations do business.” John P. Kotter