Brian Limperopulos Programs Manager IAM

1. Brian Limperopulos Programs Manager IAM

2. IAM Governing Members’ Meeting IAM Programs • How IAM serves its Governing Membership: • Receivable Protection Program (RPP) • Invoice Dispute Resolution Process • IAM Code of Ethics • Global Accreditation of the Industry-Led Inventory Standard • IAM Shipper Guides • Customs and Government Updates • U.S. Customs Intensive Exams • Distribution of your client’s Personally Identifying Information • Federal Maritime Commission (FMC) • Federal Motor Carrier Safety Administration (FMCSA)

3. BRIAN LIMPEROPULOSPROGRAMS MANAGER, IAM

4. IAM Governing Members’ Meeting IAM Receivable Protection Program (RPP) • How does the RPP work? • IAM insures the commercial invoices of all IAM members. • If an IAM member goes out of business, a claim can be submitted for compensation. • If all conditions are met, the claimant will receive reimbursement. • At current participation levels, IAM can pay up to $4,000 USD per claim. • If more members sign up, we can increase the amount of money that we pay out per claim. • Have You Heard of the Invoice Dispute Resolution Process though?

5. IAM Governing Members’ Meeting Invoice Dispute Resolution Process • Use IAM to Recover Money! • IAM will intervene on outstanding invoice(s) whether they are Commercial or Military. • This includes US Department of Defense work. • Members who participate in the RPP can request IAM intervention on any outstanding invoices provided they are at least 90 days old. • If a company does not pay, they are placed on the IAM Alleged Debtor List • Alleged Debtor List is only available to RPP Participating Companies and is distributed monthly. antoinettec@jlbshipping.com

6. IAM Governing Members’ Meeting IAM Receivable Protection Program (RPP) • Future Plans • 152 Members Currently Enrolled – Unsustainable at that level • Inclusion of RPP as an IAM Membership Benefit • Bring all IAM Members into the Program • More Members = Better and More Expansive Benefits! • Potential inclusion of invoices stemming from U.S. Department of Defense (DOD) Business? • More robust Invoice Dispute Resolution Process • Alleged Debtor List will become more valuable with more Members. • Bigger Claims Payouts with more Members!

7. IAM Governing Members’ Meeting IAM Code of Ethics • Ethics Council Established on January 1, 2012 • Ethics Council composed of IAM members from diverse regions and industry sectors to provide balance. • Council adjudicated its first complaint this year. • Important precedent set by Council on future complaints. • Complaint will be used to educate members on ethical behavior. • Provides IAM Members with an avenue for recourse if another member had not acted ethically antoinettec@jlbshipping.com

8. IAM Governing Members’ Meeting Industry-led Inventory Standards • Exactly What Is In The Standards? • First part codifies all data elements of a household goods shipment • Second part provides the following: • A common format by which information is collected and transmitted between two users. • An electronic link between two different digital systems • What is the Goal? • ISO Accreditation as a Global Standard • Establishment of ISO Working Group • Global Standard could be attained by end of 2014 • Widespread Adoption of Standard by Industry • Industry Response to Future Imposition on Household Goods’ Shippers by Government and Customs Authorities

9. IAM Governing Members’ Meeting IAM Shipper Guides • Shipper Guides provide country-specific customs information for more than 185 countries and territories around the world: • Documents needed for duty-free import • Specific policies for the import and export of HHGs • All of these Guides have been Updated in the last year! • Big Resource for IAM Members and Consumers

10. IAM Governing Members’ Meeting Customs and Security Issues • Distribution of Personally Identifying Information (PII) • Short-term solution: Standardized Web Form on IAM website. • Long-term solution: Blanket protection against this information being distributed to Vessel Manifest Information Companies. • Intensive Exams at US Ports • IAM Ongoing Data Collection to Gauge Member Experience • Results indicate particular issues at the Port of Long Beach. • While intensive exams still remain high, all other ports are in line with shipping volumes. • Ongoing Efforts to Address These Issues With CBP

11. IAM Governing Members’ Meeting Regulatory Issues • Federal Maritime Commission (FMC) • OTI Registration – Recommendation from Fact Finding • Federal Motor Carrier Safety Administration • MAP-21 Implementation • Protect Your Move Campaign • HHG Working Group • Industry Associations • Federal Agencies • State Agencies and Law Enforcement • Moving Fraud Summit • How to best combat rogue operators?

12. IAM Governing Members’ Meeting Take Advantage of This Information • Through the RPP, IAM gives you recourse to recover payments owed to you. • A greater sense of security when trading with other IAM members because of the RPP, the Invoice Dispute Resolution Process, and the Code of Ethics. • The development of the Industry-Led Inventory Standards provides the industry with a response to potential adverse customs policies. • The Shipper Guides provide easily- accessed comprehensive Customs Information. • We are constantly working on your behalf to protect your businesses through our government outreach and relations.

13. Brian Limperopulos Programs Manager IAM